Best on line retailer I have ordered from. Great prices, usually ship the next day, and there are helpfull people who answer the phone! Yes real people. Fantastic. My last order, a large computer case, got lost in the system. I called. It was in my office the next day.  
I recently tried to save a few more dollars and ordered from Direct Canada. Big mistake.

Well I'm not sure how their online service was before but let me tell you after I read the reviews I was a bit worried. Now after having ordered I can tell you they must of changed cause their service was great. My first order from them was on Monday paid using online banking. With that said and I know online banking cause I use it often to pay for other stuff it does take a day for the full transactions/verifying the transaction. Anyhow I ordered Monday received tracking email Friday at 11am, and received my package at 4:30pm same day.  
 
This is great service based on other online purchases from other stores like futureshop. I ordered from futureshop took same amount of time 5 days.  
 
Heck I was worried due to all the reviews I called them up on Friday morning 10am didn't have my invoice number handy (but had account number). Even with that they took their time searched the database using account number and found all my orders all within 2-3min.  
 
As for store service I went to their store before in my area. Service was normal they didn't pester me but helped me when I needed help looking for product. Not only that they were pretty knowledgeable on their products.  
 
All in all I enjoyed their service. My first order was 16 things in total. All came in a big box wrapped nicely with no damage. Will give review on my other two orders when they arrive.  
 
EDIT: Also forgot to mention the 6.99 flat rate for shipping doesn't matter how much you order was a bonus. 6.99 for most except items which they tell you the shipping cost. Normally if I were to go to ups and ship the same amount I know for fact that I would pay more then 6.99  
 
EDIT2: Well made 3 new different orders (one day found I wanted this, next forgot needed that, then realized need that). Anyhow orders came even faster orders were made Tuesday,Wednesday, Thursday. Orders all arrived next week exactly on Tuesday. So 5 business days for my Tuesday order, 4 for my wed, 3 for my Thursday. Best part is I messed up my new order ordered 1200rpm fans when i wanted the 800rpms. Well took one email with my order number and they fixed my order and refunded the difference in price without any hassle.

This review was modified by its author, xxdeedlitxx, on 7/25/07 10:39 PM.

Canada Computers is the most competitively priced computer store that I have found in Mississauga. However, they have horrible customer service, policies, and practises.  
 
My only perfect experience with Canada Computers has been from buying a Soundblaster Audigy sound card and Logitech X-230 speakers. Now, onto my horrible experiences in a chronological order:  
 
1. I bought a Radeon 9550. Problems everywhere. Black screen on start-up. The packaging/product had evident signs of it being re-sealed, yet it was resold as new. I tried to exchange/refund, but they refused to without a 15% charge since they said it had a chip on it, WHICH WAS ALREADY ON THE CARD. Anyways, 15% charge later, I returned it.  
 
2. Couple of months later, tried them again by buying what I thought was a Radeon 9600 Pro. The salesman and product list they post in their store listed the product as a Radeon 9600 Pro. I installed it and it was working fine. However, I noticed that the performance was sub-par of a Radeno 9600 Pro. Finally, I checked the model number on the box with the model number for a 9600 Pro on the manufacturer's website and I realized that they actually sold me a Radeon 9600 Pro EZ Edition, which is actually an under-clocked, slower version of what I wanted! Wanted a refund, but no dice again. I am stuck with this thing now.  
 
3. Bought a motherboard. Had signs of opened packaging. Installed and wouldn't POST. Had to go through hell in order to get an exchange. Finally got my exchange 3 days of frustration later and I got it to work.  
 
Buying from Canada Computers is a real lottery. The only reason to buy from them is the price, but if you take into account of the time you waste and the 15% charge to refund their large amount of faulty products, it would more worthwhile to buy from a respectable, but more expensive store.  
 
Also, a note, their customer service is horrible at the store in Mavis Mall in Mississauga. They are rude and will go out of their way to lie to you about how a computer works in order for you to keep a faulty product. Be warned.  
 
One last point is that I personally witnessed one of their salesman put a video card which I returned right back for re-sale after he checked for missing parts. He did this even though I had claimed that the video card was faulty.

This review was modified by its author, Ashkenazi, on 7/2/05 12:32 PM.