Excellent service from this store. Made an online purchase on May 1 and received the item on May 5 in perfect condition. All went smooth as per their website

Ordered the Logitech (920-000217) Cordless Numeric Keypad for Notebooks on September 20, 2008. Received it three business days later in a sealed brand new box as advertised. Great price, great service and great product. Would do business again with this company and already have.  

-Great prices.  
-Quick shipping.  
-Excellent service.  
 
Ordered an out-of-stock item that was on special.  
Received it 3 days later via ground.  
 
Very satisfied !  
 
 
 
 

Best on line retailer I have ordered from. Great prices, usually ship the next day, and there are helpfull people who answer the phone! Yes real people. Fantastic. My last order, a large computer case, got lost in the system. I called. It was in my office the next day.  
I recently tried to save a few more dollars and ordered from Direct Canada. Big mistake.

I ordered a 500gb hard drive and for a pretty good price. The service was good, I got a reply within a few days. (Much better than other online companies). I am satisfied with my order and would order again from them.

Well I'm not sure how their online service was before but let me tell you after I read the reviews I was a bit worried. Now after having ordered I can tell you they must of changed cause their service was great. My first order from them was on Monday paid using online banking. With that said and I know online banking cause I use it often to pay for other stuff it does take a day for the full transactions/verifying the transaction. Anyhow I ordered Monday received tracking email Friday at 11am, and received my package at 4:30pm same day.  
 
This is great service based on other online purchases from other stores like futureshop. I ordered from futureshop took same amount of time 5 days.  
 
Heck I was worried due to all the reviews I called them up on Friday morning 10am didn't have my invoice number handy (but had account number). Even with that they took their time searched the database using account number and found all my orders all within 2-3min.  
 
As for store service I went to their store before in my area. Service was normal they didn't pester me but helped me when I needed help looking for product. Not only that they were pretty knowledgeable on their products.  
 
All in all I enjoyed their service. My first order was 16 things in total. All came in a big box wrapped nicely with no damage. Will give review on my other two orders when they arrive.  
 
EDIT: Also forgot to mention the 6.99 flat rate for shipping doesn't matter how much you order was a bonus. 6.99 for most except items which they tell you the shipping cost. Normally if I were to go to ups and ship the same amount I know for fact that I would pay more then 6.99  
 
EDIT2: Well made 3 new different orders (one day found I wanted this, next forgot needed that, then realized need that). Anyhow orders came even faster orders were made Tuesday,Wednesday, Thursday. Orders all arrived next week exactly on Tuesday. So 5 business days for my Tuesday order, 4 for my wed, 3 for my Thursday. Best part is I messed up my new order ordered 1200rpm fans when i wanted the 800rpms. Well took one email with my order number and they fixed my order and refunded the difference in price without any hassle.

This review was modified by its author, xxdeedlitxx, on 7/25/07 10:39 PM.

My experiences with this retailer have been excellent, bought many products and returned anything thing defective or not used with no problem at all.  
 
Many of the complaints on this site are just negative and don't point out anything positive about the retailer.  
 
Most of the problems seem to come from someone that is not knowledgeable at all in retailers and don't seem very knowledgeable in computers to begin with. Think before you write a review, the company has a total of what 10 stores to date. They focus on retail and having the best price which they are great at doing. Having a type of online service is good for them, but is definitely not their strongpoint as a warehouse like NCIX focuses on mainly their online store because they don't have any other way of selling.  
 
People seem to complain about their return policy and how frustrated they are with it. Again how big is the company compared to Best Buy, NCIX, tigerdirect.etc? Can you really expect them to replace things on the fly like money means nothing to them either? They have the cheapest price, which makes it so they have less margins. Therefore they can't have customers returning products for stupid reasons, that and without packaging or because they are just not knowledgeable about the products they purchase or how to install them. If you want the GREAT return policies and no hassle at all go pay the $20-$100 more at other retailers, becuase they are making enough money off you, they can just buy another one anyways. You pay for the return policy is how I see it. That and having been a manager of a similar store, I know the problems they have to deal with.  
 
They are busy, so deal with it and wait. They don't have time to sit around and listen to you talk about what you might want, know your products, do the research and go buy what you want. Actually the funniest part of that is I see customers asking to test/see the product, think about it, if they open a product and then you don't want it, you just wasted their time as they don't have a lot of staff(to keep overhead down) PLUS they now have a open box item, which I see many complaints about this as well. It's simple, buy it, test it when you get home, if it doesn't work, bring it back and get another one, your cash back or something else. I have never had any problems doing this since they opened over 4 years ago. If the product dies after the 30 day exchange then contact the manufacturer. If you don't want to do this then go somewhere else. If you want a quick RMA..which is nearly impossible through the manufacturer except for HD's, then by all means go somewhere else where they have the money to just give you another one while they sit and wait for a replacement for the next 4 weeks. RMA's through the manufacturer and shipping it(as in not going into the manufacturer's place of business)takes 2-6 weeks. I wish some people were more knowledgeable in computers or have to deal with computer retailers problems which customers usually create.  
 
I am sorry for the long comment, but some of the complaints on here are just absurd, and the company deserves a lot better recognition than what the people on here give it. I am sure if more people knew about this site, other than complainers, than the reviews about the store would be much better. Although most people focus on the negative aspects anyways.

Fast shipping. Will buy from retailer again. They don't have the biggest selection of items, but they have good prices.

I have ordered several Items from Can Comp and am building an amd 4.2 x2 64bit system from the ground up. The only part purchased elsewhere was the cpu. So far the antec vento case, Antec TPII 550w PCI-E ps, DFI UT NF4 SLI DR MB, Kingwin 3000 Water Cooler, and everything else I have ordered has arrived to me here in NB in 2 days, the service has been beyond excellent and they went out of their way to put the black vento on the website in 24hours just so I could buy it. Maybe I am getting good treatment for buying good product... I dunno, my rating for them so far is 10 out of 10 for everything and will continue to purchase from them until circumstances dictate otherwise. Over 2000 in parts so far and going strong. Keep up the good work.

I've at this point been to three different CanadaComputer stores and never had any problems at any of them. The North York store was very friendly and very nice. I was at the old College Store before they moved and had a similar experience although it was alot smaller. Lastly i even got decent service at the Pacific Mall location(and im not asian in any way) although it was tiny. I've put together three systems and boughten random parts here and there and never had anything not work. Nothing ever seemed to be opened either. Either I've been really lucky or some of you are just blowing things out of proportion.

This review was modified by its author, Jep4444, on 8/17/05 3:20 PM.

Wow! I'm the guy from the previous post. I went to their MARKHAM store and WHAT A DIFFERENCE in service. They were friendly, helpful, and fast even though it was in the middle of Sunday Shopping-fest. Forget the downtown store, take the trip to the Markham Pacific Mall location if you want to get in and out fast with friendly service.  
 
The guys at the College Street store are total jerks.

This review was modified by its author, mhains, on 2/19/04 10:55 AM.

Canada Computers is the best computer store in the GTA. The prices are beyond low, and selection is vast and always expanding. My last purchase from them was a Sapphire 9700 Pro Retail box for $269 Canadian! Thats $205 US dollars! Its true they do lack a lot of OC specific products... they don't have many thermal interface compounds or crazy fan systems. But thats ok, thats not who they are. They are a computer store first and foremost and they do a fantastic job!. I've returned 2 faulty motherboards there and I was never questioned or given a hard time. I recommend Canada Computers to anyone who wants quality products at kick ass prices.

Bought an Antec Lanboy  
was one of the first stores in southern Ontario to have this case in stock.  
price was good $155 before taxes and shipping  
was an additional 20 for UPS Standard and C.O.D.  
shipping was great the case showed up to my house in less then 24 hours (17 to be exact)  
service seemed good, they called me to confirm my order and that it would be shipped the same day.  

I have made many purchases from Canada Computers, mail order and in-store. They have the BEST prices in Canada, bar none.  
 
Their customer service may be a little flaky at times. However, they have never screwed up an order, and continue to bring new products at the best prices. Highly recommended.

Ordered a couple of led fans, fan grill, audio cable and floppy cable. Prices are best i've seen, and the selection was good. also rocks that you can pay by COD. only downside was the length it took for shipping, but then again shipping cost less here than anywhere else.