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Store Rating and Reviews Light In The Box

Homepage: http://www.lightinthebox.com Shop Now at Light In The Box
Overall Customer Satisfaction Rating  
Six-Month Rating: 5.70 / 10
Six-Month Reviews: 100
Lifetime Reviews: 120

   


Lifetime Rating: 4.90 / 10
All Stores Avg.: 8.15
7.24 Pricing of Products and Services
5.23 Likelihood of Future Purchases
5.57 Shipping and Packaging
5.13 Customer Service
2.22 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 120 reviews below.
  

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Visa / Mastercard
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Discover
Money Order
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
No.16 Jian Guo Men Wai Da Jie  
Chao Yang District  
City: Beijing  
Country: China
customer support email:
cs@lightinthebox.com
phone:
1-650-384-0897
customer support:
1-650-384-0897
business hours (est):
Monday to Friday  
24 hours support  
Saturday  
9:00am-6pm EST

FAX:



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 Light In The Box Customer Reviews
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Reviews 1 - 15 of 118
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Very Satisfied
Reviewer: KayATL
Click Here to See the Profile for KayATL

11/5/09 2:34 PM
I would like to thank Light in the box for excellent customer service and fast delivery. I order 2 ball gowns from the website and recieved them as they were pictured on the website. I can not say enough how friendly the service was, so much that I have just placed a second order with them. The prices are excellent and the service is friendly. Thank you again Light in the Box for your help.  
 
Regards,  
 
Kay in Atlanta, GA

Very Satisfied
Reviewer: oscarta
Click Here to See the Profile for oscarta

11/5/09 2:15 PM
Light in the box is a fantastic website. i used it for selling stuff at school and it was a huge sucsess. the products are great value for money and the customer services are great. i really enjoyed my light in the box experiance!  
thanks lightinthebox!

Very Satisfied
Reviewer: brisjen
Click Here to See the Profile for brisjen

11/1/09 1:00 AM
I recently bought my wedding dress from lightinthebox.com. I was so impressed with the quality and value that I went on to buy my bridesmaid dresses from there as well. I found the customer service to be very good, the quality excellent and the shipping time outstanding. I would definitely recommend lightinthebox to anyone looking for made-to-measure clothing.

Very Satisfied
Reviewer: Susie90210
Click Here to See the Profile for Susie90210

10/29/09 4:17 AM
Customer service was excellent. Items were as ordered. I made a mistake on my order and noticed it later and contacted live customer service and the mistake was corrected for me immediately. No problem. I contacted customer service with another question prior to shipping and I was responded to immediately again. On both times, the customer service people were very knowledgeable and very very courteous. Items were received as ordered and also very quickly - 7 business days. After I received my order, LightInTheBox sent me a thankyou email and a coupon which was very nice. The quality was good and items were fairly priced. I would shop at LightInTheBox again and think they were good to do business with. Thank you.

Very Satisfied
Reviewer: Italie
Click Here to See the Profile for Italie

10/28/09 4:44 PM
I bought my wedding dress from this site and CAN NOT recommend it highly enough. I spent what felt like a lifetime trailing around bridal shops being made to feel like a pauper because I wanted a dress under £1000 and still couldn't find 'the dress'. I had a skeptical look on Light In The Box and my dress just jumped out at me. It looked so much classier than any on the rail. I was concerned about buying from a website with a factory on the other side of the world but thought that, considering I was saving around £900, I'd risk it.  
My dress arrived, to the UK, within 3 weeks and was absolutely perfect. They have an online tracking system so you can check where it is in the process (manufacture, quality control, dispatch etc) which was ideal for me, being slightly neurotic! Buying my dress from here was the best decision I made with my wedding and loads of people commented on the dress saying it must have cost a fortune - if only they knew! Service was excellent, dress was perfect and had money in the bank for other things. What more can you ask for? If I could post a picture of it here I would. Couldnt be happier.

Very Satisfied
Reviewer: ladylilred
Click Here to See the Profile for ladylilred

10/27/09 11:11 AM
I ordered my wedding dress from Light in the box. After searching locally, I found the dress that I wanted was well over my price range. That did not include alterations to the dress. I went to their website and got my dress for half the price! They also altered it before it was shipped! It only took two weeks for delivery (which was less than what they had suggested). My dress got here, and I tried it on, and it was a perfect fit! My wedding couldn't have been better without this dress! It was also very easy to track where my dress was upon deliver! Thank you so much Light in the Box!

Very Satisfied
Reviewer: mag7898
Click Here to See the Profile for mag7898

10/25/09 8:10 PM
I ordered some spy camaras from this company, not only did I get what I ordered I got great support after purchase, I purchased the spy watch and pen cam.Both work great best purchase I ever made. I own a personal care home in West Virginia and owners if you think the mice dont play while we are away , buy one try it id almost pay you for it if you dont like it. Thanks Mark Grove

Very Satisfied
Reviewer: rutiswed
Click Here to See the Profile for rutiswed

10/25/09 1:40 PM
I bought my wedding dress with Light in the Box Limited and I have no complaints, none at all. The dress came as order, I mean exactly as I saw it in the picture. The same color, and they made it with my own size. As the shipping concerns, it came very quickly, inside the frame of time that they give me. And I get the dress in a big box, very clean I must say! I would totally buy again there!! Come on , it was my wedding dress!!

Very Satisfied
Reviewer: melodygeisler
Click Here to See the Profile for melodygeisler

10/25/09 11:03 AM
Light in the Box is a very good online store. I bought my Junior Bridesmaids dresses there and it was customized. When I received the dresses, they fit perfectly! I was so happy and very impressed. Nevertheless, when I brought it to the dry cleaner, they asked me who made it because the seams were really good. So, I asked my Bridesmaids to buy their dresses there too. I give it 5 stars for their work. It was really worth buying there.

Very Satisfied
Reviewer: mwah
Click Here to See the Profile for mwah

10/25/09 11:02 AM
Iordered five dresses from light in the box.4 of the dresses were beautiful and fit perfect but one i didnot like.I emailed them and i got 75%of the cost of that dress.Communication was excellent and customer service was very helpful. Their prices are reasonable.I'll definetly will be buying from them again.Thanks Maude

Very Satisfied
Reviewer: LynzDey
Click Here to See the Profile for LynzDey

10/25/09 8:32 AM
I ordered my wedding dress from light in the box and was delighted with the whole service - my order was processed and shipped (from China to Scotland) within 10 days! The quality of my dress is second to none and I am amazed that anyone would consider paying over the odds for a designer dress when you can get even better from this site. So pleased with my purchase and would recommend this site to anyone.

Very Satisfied
Reviewer: Miss JK
Click Here to See the Profile for Miss JK

10/23/09 3:02 PM
I have never ordered anything from the internet in my life and took the risk of ordering my wedding dress (crazy I know). I ordered a dress, custom size and in ivory colour on 6th April (along with 2 bridesmaid dresses) and received it perfectly packed. The package was so small and could not believe that 3 dresses were in it. When I opened it I was gob smacked! I could not believe my eyes. The dress is absolutely gorgeous (the picture really does not do it justice)! The dress has little pearls, sequences and beads scattered all over it and the fitting was just perfect! I’m seriously not an insider of Light in the Box, I am a genuine customer who is very happy with her purchase! Thank you Light in the box for providing such a nice product for more then half the price! I would defo recommend the website to others (and actually have done).

Very Satisfied
Reviewer: wendyc102
Click Here to See the Profile for wendyc102

10/23/09 12:21 PM
i found like in the box to be great.i ordered my wedding made to order and it was exactly what i got and more.i thought the dress was much nicer when i received then the picture,also i thought the on line chat was excellent I was dealing with william and he was great in one of the inquires i had he didnt understand adn i actually got a phone call from his boss in china who sorted out for me.I would highly recommend light in the box.

Very Satisfied
Reviewer: lpickthall
Click Here to See the Profile for lpickthall

10/23/09 7:49 AM
This was my 2nd order from LightintheBox. An MP4 player and a Tour the France Bike jersey. The MP4 player was cheap and I had few expectations! But despite problems with the English instructions, and a lot of effort on my part in finding the English language menu on the player, this turned out to be a great gadget. Quality is as good as stated and video quality exceptional. Bike jersey was also great value and quality and the fit exactly as described. I have only purchased individual test items at this time, but will definitely buy from them again. A minor customer service issue was handled promptly and professionally. The English language translations on user manuals might prove to be a challenge, but the quality was there for what I purchased.

Very Satisfied
Reviewer: Antheus
Click Here to See the Profile for Antheus

10/23/09 2:56 AM
Hi,  
This is the second time i order sth on lightinthebox and i can say i am really satisfied. I had to wait 15 days to receive what i ordered and i think it's pretty fast. I had a question, sent an email and i was answered really quickly.  
I have already advised my friends to look at lightinthebox.  
Greetings  

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