I went to buy the new staind cd today, and i noticed there was a sign that said "limited edition" so of course i wanted that one...when i went to go ask where that was he said he didn't know but hell go check to find out..so i was ok with that...but then he came back just said sorry i don't know and before i got to confront him he turned and walked away, so of course i throw him the bird and yell some stuff and the people around me saw what happened and agreed with me...so thats my life story

I had just had bought a Bluetooth from BestBuy. Left state for an emergency. Tried to call where I bought it to explain it did not work well & I wanted to return it -NO ANSWER for several days. return policy. BestBuy wouldn’t let me return item w/out receipt in the state I was in. Upon my return I was 5 days past the 30 day limit. I explained it didn't work well and I was unable to contact them by phone from the other state I was in. I called corporate and they pretty much told me they didn’t care that I had an emergency and was unable to return the item until I returned. Would not evebn consider to try to resolve the problem

I was just given an email of what i thought of my experience with Best Buy from them.... They promised to Junk Out (give me a new computer) my laptop after this one had so many issues but now are backing out... Here is what i wrote to them word for word... Any one can help me please do!  
 
I was promised by Geek Squad city to have my laptop "junked out" instead they sent it back to the store location where they did not do all the work that was originally even asked. I HAVE HAD THE WORST POSSIBLE EXPERIENCE WITH BEST BUY AND I LET EVERY ONE I TALK TO THAT ASKS KNOW IT! This computer is a year old and has went thru 2 HDD 1 replaced by you and another replaced by an emergency data recovery service company on a holiday weekend 3 months after i had it. I WILL NEVER BY ANOTHER COMPUTER OR BIG TICKET ITEM AT YOUR STORE AGAIN! ITS BEEN A NIGHTMARE! I am considering legal action since i am paying monthly on my computer yet i cannot use it i have been without it for going on over a month. GIVE ME A NEW COMPUTER! IF YOU WANT A HAPPY CUSTOMER GIVE ME A NEW COMPUTER!!!!! I am sick and tired of numerous phone calls to be told i am in the wrong department or that i need to talk to someone else, your service department is the poorest excuse for service i have ever seen. I have ran my own storefront for over 6 years successfully now and is based alot on return customers, if i ran my business like you run yours i would be sunk. AGAIN... GIVE ME A NEW COMPUTER, GIVE ME A NEW COMPUTER! Do you want this all over the internet? Perhaps on YouTube? Or other forums? I think that is a good idea, i am tired of being jerked around by Best Buy, being told its someone elses fault... So here's the short... the computer is a year old its had the side panel come off, your experts didn't even replace the part with the dent in it which is horrible, it was dirty when it came back, and it had a black drive, i was not expecting my data to be on it but i was expecting something like an O/S perhaps???? Your GEEK SQUAD is a poor excuse for technicians after seeing this... My computer is now either at your GEEK SQUAD CITY or at the Brentwood, TN. store, hard to say... It's traveled more than i have. So with that being said only one thing left... GIVE ME A NEW COMPUTER!!!!!!!!

Best Buy is simply a low class bait and switch operation. They made me wait four hours to buy two computers that were advertised at the end of the 4 hourse it turns out they actually do NOT have the items, this after waiting waiting in lines for over an hour. Total time invested = 4 hours, net result = I left the store with NOTHING but a 4 hour loss of my lifetime.

Best Buy is really the Worst Buy!  
 
Last Friday our laptop crashed. We made the mistake of going to the Best Buy at Crossgates Mall in Albany and ask the Geek Squad for help. We made another mistake of mentioning that we were considering buying a new computer. The person at the Geek Squad made it sound like if we buy a new computer, all the stuff on the hard drive of our laptop, which we desperately needed, would be transferred onto the new computer overnight. He said that if we didn't buy a new computer, they could transfer the things from the hard drive onto a portable drive but it would take them a week to do. We really needed the stuff on the laptop right away, so we bought a new computer and then several problems appearred.  
 
First of all, they made it sound like if we bought a new computer, the transfer would be free, but when we paid, they said it was going to be $159 extra just for the transfer. Second, they wanted to charge us an extra $100 for installing NOrton and taking off the crap wear they put on the computer. Hello!!!! They told us if we intended to take off the crap wear ourselves, it was not going to be easy and we could mess up the computer. So we made another mistake of saying yes to that. (we came home and looked up online, there is a free "decrappifier" you can download to get rid of this type of crap wear.) I don't get how they could install something onto new computers and then ask customers to pay a fee to have them take it off. It seems just robbing to me.  
 
Then they said they would call us in two days. The didn't. We called and called and finally, after long wait on the phone, they told us it was ready for pickup. I went to pick it up by myself and while the new computer and old laptop were too heavy for me to carry, when I looked at the person at the geek squad for help to get a cart, he looked at me like I was crazy. He just said coldly, sorry, no carts here. What!!!  
 
Then there is more. I took the computer home, set it up, and realized that they missed a bunch of stuff from our laptop which we paid them $159 just to transfer. They also didn't install the Office trial version as they promised to. Oh, and did I mention that when I asked about fixing the laptop, which clearly only had a system corruption, they wanted to charge $250 to fix the problem and another $200 for the Windows XP system which they said they would use to format the computer. I thought for $450, I might as well get a new laptop. So I brought the laptop to a tiny computer store around the corner, the guy just told me that he would fix the laptop, re-run Windows XP on it and get all the files back for us for $150 (2 hours of work.) So we just wasted $159 at Best Buy for the worst work we could get. He also told us that it was ridiculous for Best Buy to try to get us buy the Windows XP, because my laptop still had the system and could run itself.  
 
All in all, Best Buy is just HORRIBLE! It seems like they are just desperate to rip their customers off!!! I don't get why they are still in business. I will NEVER, EVER buy anything more than ink jet from them anymore. Beware! They have all kinds of ways to get you pay them more money!!!!! That place is pure evil.

can't give you an invoice#...Best buy USA does not ship to Canadian customer or to Best buy Canada...so why did they moved to Canada in the first place ????

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i know best buy customer service SUCKS, but one thing you got to hand it to them, they'll usually have it in stock when no one else does. all my friends complained about not being able to find a wii. I said really? ran down to best buy, tah duh, got one no problem.

Very dissatisfied, will avoid in future.  
Ordered $1958 camera lens on June 7. Web page indicated to my understanding that item was in stock and would ship in a couple of days, but that turned out not to be the case - instead the order would ship directly from the vendor when it became available at an unknown time. Cancelled order online and confirmed by phone on June 13. Very poor customer service with little or no confirmation that item had been cancelled. Called multiple times to confirm cancellation, but was simply told that it was being handled by the "special orders team" and that the order was being cancelled with the vendor, but that could take up to 72 hours. Best Buy had already filed for authorization for $1958 on my credit card, and the hold on that money would not be removed perhaps until July 7th.  
 
I did not receive any confirmation of my cancellation until after I had had a very long and unpleasant phone conversation with Best Buy Customer Care (6/17)- then the representative sent an email stating my request for cancellation. Two days later (6/19) I finally received an official email confirming the cancellation and stating that my credit card had been credited.  
 
This is such poor services compared to what I'm used to with online purchases. The people I spoke with at Best Buy Customer Care were trying their best and being friendly, but the Best Buy system is very poor.

Ordered a TV from their Black Friday special. The shipping was a little expensive but it was still a great deal. Overall the process was fine. The delivery guys arrived on time and stuck around while I verified it was the correct TV and that it worked fine.

I bought 2 (2 Gig ) kingston memory chips, from best buy, and once it was installed, I had a problem with my lap top crashing. (Which I had also bought from Best Buy 8 months earlier.) I took out new memory put old memory back in, but still had problems.  
 
Kingston Customer Srvc Sucked, but that's for another time.  
 
Anyways, expecting a hassle, when I took my laptop in to get it fixed, under manufactures warranty. It didn't happen / no hassel - Also, decided to just pay them to install memory again to make sure it wasn't something I did. (even tho I been working on computers for over 20 years.) They (Geek Squad); took my lap top and said it was the hard drive, so they sent it out and replaced it. Laptop came back with new drive and memory chips installed. But, it was still crashing, so took it back again 2 days later.  
 
This time they ran another memory test which said memory was bad. Even though I had already told them I think it's the memory, check that.  
 
After all is said and done, they were very friendly, and willing to get the problem fixed. They did an even-exchange, even though the memory was 30 days past the time I had bought it (one kid mad a little issue of that, but he didnt understand what was going on). But, that was because it was at their store for 4 weeks getting fixed for hard drive they said was bad.  
In the End they didn't charge me to install memory, and they did find a problem I guess with the hard drive. I commend them for calling me and keeping me up to date, and with a little help of them listening to what I had to say about the problem, they did see it WAS actually the problem. I was charged Nothing!!!  
 
Some history of bestbuy - even when they make me mad I still shop there. Maybe its loyalty - I had worked for them before back in 1993 - 1994 and opend up 4 of their stores in Michigan. They use to have great training for the new stores (not sure on already opend ones), but I use to get trained 12 - 16 hours a day 6 days a week for a month on the products, before being allowed to do sales. They did how ever always have the problems of IN STOCK sales items, that was always a nightmare for me on sundays.  
 
It's like anything though - find the one good person there and stick with them - they will usually find answers for you or help you out. That's why my customers loved me - I was there for them and managment didn't always like that.  
 
I've worked many retail jobs, and recall a lady also haveing the same problem as someone else about the, "anything over $250 cash" they have to wait . I told her what to say to them and how to get the money back right away. She followed my advice and was happy, she came back to me and said got her money that same day. I expect just as customers would - if I pay cash then I want refund in cash.  
 
Every store has their bad employees, and they have good ones - so do as I do, ask questions, and if I don't like that person's attitude, I ask the next guy same thing, until I find someone willing to actually do their job. Ask them an off the wall question - the person who tries to respond and not give a dumb look is your winner.

This review was modified by its author, berger301, on 6/25/08 2:28 PM.

I have shopped at Best Buy for about 9 months in Taunton Massachusetts store number 1461. I have had nothing but the best experience their. A lot of people who write these complaints fail to realize it is not Best Buy's fault if a product does not work they do not make the product. Also they are the first one's who want help when their electronics don't work and they did not purchase the service plan!!! which might I add is much cheaper then sears and all the other competitors. Best Buy is growing I have had four stores open in the last six months in my local area. They are much friendly then anywhere else and they will be in buisness for a very long time to come.

When I found my TV set cheaper in a newspaper ad, I had no problem getting a refund for the difference at Best Buy. I was ready for a fight, but the clerk quickly read the ad gave me my money. I liked that. But the Geek squad is a ripoff. They are way too agressive trying to sign up little old men like me when all they have to do is plug it into the wall socket.

This review was modified by its author, BillNJ, on 6/4/08 11:52 PM.

Best Buy were totally and utterly useless. They rescheduled delivery of this to a week later, then never called with the delivery time. When I phoned to ask for it, they said that they did not have it in stock, and in fact it was discontinued. Of course they had my money from the moment of ordering...  
Will NEVER use them again

This month I purchased a Pioneer plasma television from Best Buy.  
 
The Geek squad installation crew attempted to charge me a additional fee for hooking the television to my speakers. They then stated that I did not have the proper adapter and that therefore they could not complete the installation.  
 
They also claimed that they could not move my old television more than one level. In addition, the installer kept insisting that the power surge I had was inadequate and that I needed to buy the “Monster” power surge from Best Buy.  
 
When I asked them to wait fifteen minutes until I had purchased the adapter so that they could finish that day they stated that they had another appointment and they left. An indication of their lack of professionalism was that they did not have a tape measure and I had to loan them mine.  
 
When I attempted to make subsequent appointments to have the installation completed the Geek squad, not once but twice, failed to show.  
 
It was almost impossible getting thru to the store for each time I called no one answered the phone and when I finally reached an employee I was always put on hold for fifteen to thirty minutes.  
 
There were never any television section managers available and the other employees could not answer any questions about either the product or the installation.  
 
To make a long frustrating story short, Best Buy never completed installing the television and I eventually had to return the television.  
 
This is absolutely the worse service I have ever received from any company or organization public or private.  
 
If you are buying an expensive product like a camera, computer or television please do not purchase it from Best Buy. You may save some money on the product itself but the support and service is non-existent.  
 
 
 
 
 
 
 
 
 

This review was modified by its author, Keith555, on 5/29/08 7:52 AM.