Wanted to buy a 20.3 cubic foot freezer from thier online store, had to call them 6 times before i was able to speak to store rep, was told that particullar freezer was not in stock [or warehoused] and had to be ordered from the factory, purchased elsewhere.

Two weeks ago I ordered an L227WTG monitor from BestBuy.com . It came with an uneven backlight. Moving a picture from top to bottom would turn the scene from "late evening" into "late afternoon", very visibly.  
 
I went to the local Best Buy store to exchange the monitor. The first employee I asked about exchanging was "busy" with moving a ladder and just basically brushed me off because he's "busy".  
 
The second guy I ran into looked at me like I just forced myself in his mother, then he hesitantly took out a radio and asked someone if online purchases could be returned to the store. A few incomprehensible shrieks from the radio later, he turned to me with a blank "fuck off" expression, shrugged and said that I should send the product back through mail.  
 
He turned to leave. I said "But that's not what it says on your website". This persuaded him to ask another guy nearby about this issue, and the guy said that yeah, they DO in fact accept online returns.  
 
After I was transferred to a Geek Squad/Returns (all in one?), the guy kept repeatedly asking what the problem with my monitor was. He refused to hook it up in front of me, instead going into a secluded room. He came out about 3 times asking me what was wrong with the monitor, and I ran out of ways to tell him that it was darker at the top and brighter at the bottom.  
 
Finally he said there was nothing wrong with the monitor, and looked at me like I was insane. Nonetheless, the exchange proceeded.  
 
Then I asked him if we could check the new monitor for problems. He agreed. Eventually he motioned for me to follow him into the "sacred room", where he hooked up the monitor to some customer's laptop under a confusing array of lights, running at a non-native resolution which made everything a blur.  
 
I pointed out that this monitor seems to have a problem as well. He motioned another guy to come over, he looked at the monitor and they basically laughed at me.  
 
During this entire process I didn't raise my voice, I was polite and clear. In return I was made to feel like a liar or a crazy person.  
 
Finally after the purchase was over, I came home to unpack this replacement monitor only to see that I haven't noticed that now it had severe scratches on the back.  
 
The entire back was covered in fingerprints of what could be described as ... wet chalk ? The prints were all over the back, all over the frame and the front, and a couple of generous thumbprints were right on the screen.  
 
It took me some time to wash them off.  
 
Today I am going to return this monitor because of the backlight issue and I will not attempt another exchange. If they claim that it was ME who scratched it and attempt charge me for DAMAGES, I am afraid I will end up being escorted out of the building by security and they'll be cleaning up blood.

This review was modified by its author, shihonage, on 5/2/08 6:33 PM.

Totally disappointed & ruded!!!  
 
Have Bestbuy ever train their sales representative??? I mean, i know more than them about the product.  
 
for this in-store pick up order, I went there to pick up & this rep try to sale me their overpriced protection plan. They are all liar. They try to sell me the extend warranty while they insist it will cover the accidental damage, i took the package home & read the whole thing, It clearly state that it DON'T COVER ACCIDENTAL DAMAGE!!! Liar, will never shop there again.

Best Buy is notorious for poor customer service, as this website proves. I have friends who have been sorely disappointed by Best Buy, as have my self. My son recently bought an MP3 player, and returned it. Then had problems with the second one but didn’t get it back to the store until 1 day after the deadline. Even given previous problems management would make no concessions and forced a “gift card”.  
 
He used it online and had problems with three more of another model player. After checking online reviews the player has serious issues. Still Best Buy would make no concessions. While in the store the girl behind the counter began playing with the device and asking questions of the obvious. I informed her I am highly technically inclined and highly intellectual and there wasn’t a chance she could possibly have any more knowledge than myself. She still insisted on talking down to me in spite of my obviously superior intellectual vocabulary and technical knowledge of the product. Her behavior made he ignorance of customer service and general knowledge obvious. Don’t even give them a chance. Wal-Mart online always beats their electronics selection and prices.  

I bought a Sanyo Microwave at the local best buy which simply did not work at all. I had to travel and was too busy to got their store: after all I am not best buy driver. After a while having found the receipt, I called the best buy store, explained the situation, and was told to come the their store in order to have another an exchange. Once I arrived at the store the employee completely misrepresented herself, not providing any reasonable explanation whatsoever and simply indicated that I could not have an exchange because I have not bough any extended warranty service that they provided. The situation as a whole was a completely and absolute nonsense. That was the most absurd and ridiculous situation ever; besides I lost my time and had drive about 10 miles for such pathetic and ridiculous situation. That is the most horrible customer service ever. I strongly advise anyone to not buy anything at any Best Buy store. I really hope that they will out of business very soon

GOOD-BYE TO BEST?-BUY. PRICE GUARANTEE IS A HOAX  
I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498. Here is a copy paste from the BestBuy website re: Price Guarantee.  
“Store Price Guarantee: If an item you purchased at Best Buy is advertised at a lower price, we'll refund you 110% of the difference from our competitor's sale price, up to 30 days after your purchase. Simply bring in proof of price while that lower price is in effect.” When I went to the local BestBuy store with my proof of purchase and the 6th Ave. ad, the customer service girl immediately informs me that they do not consider 6th Ave a competitor and would not honor the price guarantee. Upon my questioning as to how a local retail store (there is a 6th Ave located one mile down the street from this particular Best Buy) that sells the exact items to the same local customers is not a retail competitor, she had no explanation other than they do not consider 6th Ave a local retail competitor…as if this is common knowledge to the general public. There is no mention of this exclusion anywhere in the store or on the BestBuy website. But here’s the clincher...The BestBuy website actually goes out of their way to clearly define what type of store makes you, the customer, eligible for a price match. Here is a copy paste directly from the BestBuy website FAQ section:  
“What is considered a local retail competitor? Answer-A retail store located in the same market area as your local Best Buy store.”  
Hmmmm…. Let’s see. The 6th Ave retail store is about 1 mile down the street from BestBuy. They buy merchandise from wholesalers just like bestBuy and then resell on a retail basis to customers who enter their store..and may have just come from BestBuy to compare prices for the exact same item. But BestBuy does not consider 6thAve a local retail competitor. If that’s’ not a local retail competitor, then what is? BestBuy could not answer that question either. I called their national customer service number to complain but I got more of the same mumbo jumbo. When I pointed out Bestbuy’s very own definition of a “local retail competitor” to the rep on the phone, she was speechless. She just apologized and recommended that I return the receiver to BestBuy and go buy it at 6th Ave for $200 less, which is exactly what I did. Best???Buy????...may not be the best name for this company. Either way, it’s GOOD-BYE to BestBuy as far as I am concerned.

I purchased a new Nikon Coolpix s200 from best buy shortly after christmas. A few months later the cheap LCD screen on the Nikon cracked. I went back to Best Buy to return/repair the item and learned of their horrible return/repair policy. I use to shop a best buy quite a bit, but after having learned of their return policy I will never by an electronic from there again. Maybe a CD or something, but nothing of value. I advise you check out their company policy before making a puchase there.

please, don't buy any computer or notebook from bestbuy because, their Geek Squad was suck. All about $$$$. I bougth brand new gateway notebook.  
After 50 min, my notebook software was down and crush. Next day i took it back for exchanged it, they will charge 15% restocking fee for exchange.It is terrible service......  
Then, i ask them for repair it,they want to change me $60 for recovery .But i just bougth 1 day ago, they told me that the software doesn't comes with warraty.  
So, what you guys think if you buy a computer without software ,can a computer operate itselve?

I am a 53 year old married male, father of six with many years of retail experience. I began shopping at Best Buy "way back" when the first (and only) store in Rhode Island opened. I really tried to become a loyal customer. In fact, I became a Reward Card member when Best Buy charged $10.00 for the privilege of doing business with them. I have had numerous troubles with this store and its personnel (save for one truly caring, remarkable young lady by the name of Melissa). Mostly, my troubles revolved around trying to purchase items that were advertised in the Sunday circular. Note that I said "trying." You see, many times if you do not shop on the Sunday of the ad, it has been my experience that invariably the item is out of stock later within the same week. Rain checks are offered, but what good are they when you have to wait four or five weeks to receive the item that was advertised? Price matching is a battle. You need to make sure you have the competition’s ad with an imprinted start date or you will be told that there is nothing that Best Buy can do. (Note: A truly good store manager will make sure they have the competition’s ad on site if for nothing else than to keep an eye on what the opposition is doing.)  
 
Most troubling, I believe, is the way Best Buy’s staff treats their customers. In my opinion, it seems there is an air of “everyone is a crook” and/or “everyone is out to get Best Buy.” I have been in the Warwick, RI Best Buy store on numerous occasions where I have witnessed that I am not the only one who has concerns about Best Buy’s customer treatment.  
 
A simple Google search, "Best Buy Worst Buy," delivers over 1.5 million hits. The online internet site, ResellerRatings.com gives Best Buy a "2.07/10 Overall Customer Satisfaction Rating” for the past six months and a 1.97/10 Overall Customer Satisfaction Lifetime Rating. WWW.ComplaintsBoard.com brings up pages upon pages of Best Buy customer horror stories. Forbes.com, on February 20, 2008, reported, "Retail stores came in very close to their year-earlier levels, as a big improvement at Macy's was offset by falling scores at Wal-Mart and Best Buy." On February 21, 2008, SmartMoney.com, in an article titled CONSUMER WATCH: Which Retailers Rank Best, Worst In Customer Satisfaction," wrote ”Best Buy's (customer satisfaction) score slid 3%."  
 
In short, I tend to believe that a customer will certainly think twice before shopping at a store where they are given so little respect. I have come to the conclusion that Best Buy is the worst store I have ever done business with. There was a time I would travel out of my way to frequent Best Buy. I really tried to be a loyal customer. No longer! Best Buy, your seemingly low value of your own customers have simply pushed me to go away!  

This review was modified by its author, Wishiwuz1, on 3/3/08 1:28 PM.

I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!  
The worst customer dis-service ever...they don't tell you that if you pay cash for something, you don't get cash back if it is over $250.00 . The manager at the store was an ass, in fact everyone that I dealt with all the way to corporate was just that an ass. 10 business day to get a check for a cash purchase is just plain tacky and a poorly thought out policy. No where on there returns board is this stated and I don't appreciate being told "what do you want me to do"...how about take care of your customers!  
Never again shall I patronize a company that has no problem making thier customers wait for their money.  
Perhaps next time someone buys anything over $250.00 they can pay that in cash and give them the remainder in 10 business day.

I ordered a $800.00 home theater speaker system that was advertised with a free $450.00 subwoofer.after 30 days on backorder they cancelled the sub woofer that was used to con me in to the purchace. this is a SCAM . DONT BUY .

I ordered an Optoma projector(MODEL ezpro 739) december 19th 2004 from bestBuy.com. That projector had a powersupply failure near the end of its 2 year manufacturers warranty. Upon investigation and the looking up my ticket, it was determined that optoma no longer produced that model of projector and did not repair it either. BestBuy.com after much frustration allowed me to purchase a new projector with the cost of the old one deducted and i would simply pay the difference. I payed an additioal aproximate $105 and got a new Optoma projector. Mind you all of this process took a month and was due to the fact that Optoma's only means of customer support is through email. Not even the stellar representative from BestBuy.com's top tier of customer service whose name was Kate could get ahold of them. But i got my new projector and i was happy. A year goes by and guess what. My beloved new projector dies again (different model EZPRO 758and different problem) So i kept all the receipts from the original purchase and the new one. I called bestbuy.com and they said they would return my call in 48 hours. They did not. However, they left me a voicemail on the third day stating that i would have to use my instruction manual to contact the manufacturer on how to repair it. I called them back. The lady handling my case, Helen was at lunch and promptly called me back within thirty minutes. She restated that it was not BestBuy.com's responsibility to repair the projector as it is only covered by the Manufacturers warranty. When i attempted to tell her that i couldnt get ahold of Optoma last time she continued to repeat over and over again that it was not their job or responsibility and that there was nothing they could do since i had not purchased a bestbuy warranty and that after thirty days no refunds or exchanges would be given. I understand the issue here but it is my understanding that in a retail business I have made a purchase from Bestbuy.com not Optoma. I was also insulted about not understanding how retail business works. I worked for radio shack for three years in college and i know that every time a warrantied piece of equipment came back in with a receipt or a receipt we could look up it was our JOB to facilitate its repair or replacement. While i will admit to becoming extremely irate and mishandling the situation with some foul language, words cannot begin to express my loathsome disdain for such action when they solved my problem before. She also told me that my projector was over two years old. I said no it is not. She replied with well it was bought in 2006. And i said yeah December 19th 2006. So apparently they cannot read either. All i really know is they solved my problem before why cant they solve it now ? furthermore why would i want any of the optoma line of products again when all they do is fail despite their attention to design. Not to mention there arent any projectors they carry that even begin to measure up to that one's design or price. What an outstanding way to treat a member of our armed forces, much less your average customer who drops 2 grand on a tv. I wonder if that would happen in the store. can you just here it now " Umm im sorry sir but you are going to have to mail this 300 lb projection TV back to japan for a repair ...." MaximumPC's Watchdog will be hearing about this one as well.  
 
Disrespectfully,  
Machinist Mate 2nd Class  
Nick Rosato - USN

NEVER BUY AT BEST BUY!!! Bought a Sony 40" HDTV (KDL-40XBR2) floor model which the sales person ensured me was like new. It was only slightly discounted. The TV broke after 3 months and a nightmare started to get it repaired. I don't know where to start... Best Buy customer reps don't call when they say to, they don't keep repair appointments, I spent endless hours on the phone, their reps are extremely rude and incompetent (don't listen, constantly interrupt, don't ask the right questions etc etc), I had to take already 3 days off from work to accommodate their availability to repair and no one shows up, the TV is still not repaired... it's extremely aggravating. Once you buy and are out the door Best Buy doesn't care about you. NEVER NEVER BUY THERE!!!

I purchased a HDTV for the bedroom from Best Buy in July with a 4-year extended warranty. The dvd player on it gave on January 26 in the middle of a movie day where folks from all over the world were online to watch the same movie. I called that night to arrange service, was told I'd hear back by Wednesday, January 30. I called on 1/31 to learn the status, told they were awaiting factory authorization to return it since they couldn't find a repair service in this area. I received the authorization 2/5, took it to the store on 2/6, calling first since I've been laid up for 2 weeks & didn't want any extra work. Once there, I'm told I have a choice of 1 tv that lacks the "goodies" of the one being returned. I request the manager, who says I can pay extra to get the options. I insist, she begins calling to find me a replacement, disappears numerous times for extended periods. Flaming mad & in pain, I find her "chatting" with the sales gal & a customer service rep & the sales gal whispers "She's right behind you." Yes, ladies, I'm right here & you can at least wait until the customer leaves the store before bad-mouthing her. When waiting for a customer service rep with no customers in line, I'm forced to wait while they chat away in Spanish. I call 1-888-BEST-BUY while all this is going on, speak to Brandon, request a manager & am refused. After 1.5 hours, I am told my replacement should arrive by Saturday so request someone to carry the damn thng to my car; the person must've been in outer Mongolia so I pick up the tv myself & carry it out. I call corp HQ, again being denied a manager. Finally I'm connected to Sang, who manages to not only be polite but give me a $200 BB gift card. I recommend he go train Lupita, the store mgr, in how to deal with customers.  
 
Attempting to wade the corp structure of BB is rather like trying to navigate the switchboard at the UN. While they may get an A for diversity, they flunk customer service or even a modicum of politeness toward customers. This experience has ensured I will buy my big-ticket items elsewhere henceforward & will do my $200 shopping spree online.

I bought a 42" Plasma TV. In 6 months it began to develop blue spots on the screen. Called the store and they said they would exchange it for another just like it. When I got to the store the manager changed his mind. Forced me to ship my TV off to their repair center in Georgia. TV was gone for 3 weeks. When I got it back, the original box I sent it in was gone, only had a Best Buy "taco" style container which they kept. When I asked about the original box, they said it was thrown away. So I had no container to transport it home in. By the way, they refused to ship it back to my home address and forced me to pick it up at the store. Also the TV had scratches all over it when I got it back. I'll never buy anything other than small items (DVD's & Software) from Best Buy again.

This review was modified by its author, Thamelas, on 2/7/08 8:45 AM.