NEVER NEVER NEVER BUY appliances from this crappy store. I purchased my washer dryer and paid $70 for installation and deliver. They came to install and said can't install gas dryer. I had to buy that for $134 on top of that. when the other guys came to install they charged me $75 for the gas connector. 300 freakin dollars for installation of washer and dryer. I spent hours with best buy and no one told me that i will end up paying $300 for this. I could have bought from Lowes with free delivery and isntallation. My mistake I got scammed into the 15% discount. STAY AWAY FROM THIS STORE. SCAMMERS SCAMMERS

Three different friends advised against buying a large item from Best Buy when I told them I was in the market for a new home computer. They all stated that Best Buy was known for unsound business practices. Should have taken their advice. A Best Buy Ad showed two Dell desktop p.c. pkgs. that seemed to be what I was looking for, at a good advertised price. I drove to the store & was told that they were out of the two advertised items, but they would be happy to sell me something "similar" that was "in stock". Of course, the "similar" items were considerably higher in price than the advertised specials. I checked the Best Buy website and found that the advertised specials were also listed online. I placed an online order & attempted to have the items sent to the store in our area. The site would not allow the order to be sent to the store for pickup, but insisted that I pay add'l shipping charges to have the pkg sent to my home. When the box arrived, I found a broken, scratched tower, with drive doors that would not close. The unit appeared to be a refurb. I took the entire package to the local store, & they accepted the broken unit for return with no question. The store mgr was summoned & she proceeded to do a "hard sell" on another "comparable" p.c. At home, I checked my online credit card statement to be sure that they had, indeed, completed the credit to my account, and found that they were almost $20.00 short on the return amount. When I called the store to see why, I was told that I was responsible for the shipping charges, & I should have purchased my p.c. from the store! Wasted shipping chgs and gas to drive back & forth to the store would have certainly paid for a solid p.c. from a reputable dealer. Buyer beware of Best Buy. Lesson learned. Will not do business with Best Buy again!

Bought a washer from the Best Buy OnLine store. In six weeks, the washer broke. Because I was past the 30 day window, Best Buy would not replace the washer. Instead, a parade of GE repairmen have been at out house (and on two occasions, didn't show up)Everything imaginable has been repaired, and still it doesn't work - Best Buys response - "Oh, that's GE's problem". Rude, condescending customer service people. I am six weeks without a washer. The time span included my son's leave from Afghanistan, where he is an infantry turret gunner. You talk about dirty clothes. I will never deal with this company, store again and encourage others to avoid it. Corporate greed rears its ugly head.

I have a love/hate relationship with Best Buy throughout the years. I love the products that they're selling, however their customer service is horrible. There was an experience that I had when I was shopping for a laptop. After wandering around, there were several employees just standing there doing nothing at all. I wasnt helped or anything. After I finally found a laptop I was looking for, I asked one of the employees if they have them in stock. Off he runs into the backroom in search for it without any sense of urgency. 15 minutes later, he comes out and tells me they're out, turns his back and walks away.  
 
Most of the time though, I never really got helped when searching for a particular product. Worst of all, it's almost impossible to find an employee to help you.  
 

I bought a Toshiba A200 from Best Buy last year and I had problems from the beginning. First the hard drive was damaged and I had to exchange the laptop. Right now it is having problems with the wireless card. I can not connect to any wireless network. The laptop is still under warranty because I bought an extensive service plan.  
 
I left the laptop to BB for repairing. However the BB technicians sent my laptop to Toshiba, without letting me know. I am a student and I need a laptop on a daily bases. I have tried to rent a laptop from BB by they do not have a loan program. A sales man suggested to apply for a BB Card and avoid paying for the second laptop. However , my request for a card was denied and the call center lady was very rude and called me unemployed people because I am a student. I had to pay for the second laptop from my own pocket and return it whenever the first one is repaired.  
 
I will never buy any Toshiba product and definitely I will not use BB services any more.  
 

I read few titles about bestbuy care for customer loyalty, rewards program etc.  
 
In a way to attract customers the company have to give more warranty for their product and service quality for what people looking and pay for. BestBuy can easily check my data, and see what I'm talking about.  
 
In the past I was first who recommend and buy stuff from BB store. Right now no ... Why ?  
 
Several examples but two main cases:  
 
1. Vacuum cleaner:  
I pay 80$ for this machine for reason to have almost perfect unit for cleaning my home, and pay I think 4 year service plan plus.  
This spring machine start to fail in it's work, losing vacuum power. I was guessing something in a unreachable part of pipe or motor was reason. In store they take machine and left me without, for 3 weeks.  
Finally a got a call, and surprise me with 40$ charge for shipping. Here was is rude comment from in store chef customer support "You can clean pipe with water". Yes if I can detach (broke) pipe far from electronic unit, otherwise ?? Ridiculous ?  
Finally I decided not to pick up machine and for 40$ buy new one in Wal*Mart with same performances.  
 
2.Notebook with 2 year warranty service plan. There were 3-4 time to be almost months without computer(summary 5-6 months), plus few additional short solved problems) But please, do you say that this is good service. And they do not respect the service plan, 2 time service plan was avoiding, they do not replace notebook.  
 
3. They repair my digital camera using old, bad looking, with metal with corrosion. Crazy ...  
 
So the final question is what is the difference to buy in BestBuy or Internet (they offer 30 days regular warranty too, sometime even more compared with some 15-days in BB.  
 
So the BB is loser until they do not change the way how to protect customer from rude employers, bad service, and bad warranty.  

This review was modified by its author, milniko, on 9/16/08 11:20 AM.

WORST service.  
I went to the Geek Squad with problem in my laptop. At that time the laptop was under manufacturer warranty. They returned me the laptop saying that they did not find anything wrong. (Reasons given to me: Spyware is there, Problem with internet connection). The problem persisted, I went again and this time they say that LCD needs to be changed.  
Testing was done but not properly.

In searching the web for other reviews I discovered that Best Buy is under investigation (in Oct. 2007) by the Attorney General for repackaging returns and selling them as brand new.I'm not surprised based on my own recent experience there.  
 
I went there to buy two Sony Bravia sets that listed for $2799. The salesman agreed to give us two at $2400 per unit. I spoke with two salesmen simultaneously, and they went back and received approval from their manager after a very long time. I could see the discussions going on involving about four people. Then they came back and further offered us installation for $200.  
 
When we arrived at check-out, the salesmen who I made the deal with disappeared and the transaction was taken-over by a short guy with a shaved head who added $100 to the bill without telling us. When I inquired into the inflated cost as I handed over my credit card, the shaved-head informed us that they couldn't do the installation at the reduced rate of $200 as promised because the price on the two sets was set too low. He was now billing for $300.  
 
What is disturbing is the manner in which the shaved-head surreptitiously attempted to inflate the cost without telling us first. He admitted being aware of the deal already made. When I accused him of lieing by omission, he turned very red and implied that he would be waiting for us outside, and then cancelled the entire transaction.  
 
I am not accustomed to dealing with thugs. I would recommend steering away from this store.  
 

This review was modified by its author, ranjelin, on 9/25/08 5:22 PM.

On Sept. 2, I purchased 2 flat panal TVs from Best Buy (Panasonic 50" and Toshiba 37"). Only after all the paperwork was done (and the saleperson had my money) did he advise me that the 50" Panasonic was not in stock. (A common Panasonic....nothing special). After he checked with 2 other Best Buy employees, was I advised that delivery would be made 7 days hense (Sept. 9th)in the morning. It was really important that the exact day be pinpointed as I would have to arrange to be home when the set arived. So I asked several times if that date was written in stone. The reply was "YES". Only yhe exact time was iffy and that was acceptable.  
At 9:30 AM on Sept. 9th, the delivery person phoned me to advise that delivery was not to take place as Best Buy did not have the TV. He would have a manager call me later that morning with alternate delivery plans. He did call at 11:47.  
He advised that delivery could be made Thursday, Sept. 11 "FOR SURE". He also advised that Best Buy did not even have the TV in stock yet. I asked again if that date was written in stone as I allready took time to be at home for the first prearranged delivery. This time he was not too sure. I told him that I required a firm date but none was forthcoming. I asked to speak to someone with authority and he gave me Best Buy's corporate number.  
After going through 3 people at "Corporate", I was no further ahead than when I started. No one was prepared to guarantee delivery at all even after I was left on hold for varying lengths of time while they spoke to the local store where the purchase was made.  
I was only the customer (who had bought not 1 but 2 TVs)(and a Home Theater System the day before). They offered a demo unit at a lessor price. I refused that. They offered to lend me a demo until the new one arived. That would mean I would have to be available a second time in any case.  
Finally with corporate Best Buy and the local store on the same phone line, I agreed (what choice????) to a Thursday, Sept. 11 delivery.  
Within an hour, corporate Best Buy (with the store on the line) called and said that Thursday delivery was not going to happen as the suppy truck would not be in until Friday soonest!  
What is a customer to do?  
I will never deal with Best Buy again as they are not even professional enough to get their delivery dates in line.  
If delivery was going to be delayed (for lack of store stock) get delivery from another store thus fulfilling promiced timing.  
WHEN I ENCOUNTER A GOOD BUYING EXPERIENCE, I GO OUT OF MY WAY TO TELL PEOPLE. THE OPPOSITE IS ALSO TRUE.

Where do I begin, I had a horible experience with them.. I will never shop from them again.. staff/mangers is unprofessional, un-organized. Customer service was very poor.. Credit department inouted the wrong Social security number for our new acct., delayed for 1 1/2 to ring the sales, sales assistant not very organzied, didnt explain any of the delivery and installation policy.... didnt call back when he said he would call.. I never heard back from him again... delivery schedules were messed up and when I tried to call the store.. I was on hold listening to music, I spent 5 business days calling them time to time trying to find out where my tv's are. Phone would be ringing for ever before it would get answered.... NOT PROFESSIONAL AGAIN.. NEVER SHOP WILL SHOP AGAIN

I just returned from the Springfield, MO store. I wanted to return an iphone car charger which "fell apart" twice in the last 2 weeks. I purchased the defective item on 7/26/08 for $23.50. I have since found the parts that fell off the charger and the receipt for the purchase. I did not have the receipt or the parts when I was at the store. Your "senior Geek Squad" employee, Zack, refused to refund the price paid for this item. I explained that I had not damaged the item, as he claimed I had. He also said that I was trying to return the item outside the 30 day return allowance and that he or his department had never seen this problem with this item before, so I must have damaged the item. Three days over the allowed 30 days doesn't seem like too much to ask. I have continually had trouble at this Best Buy store with long waits at the return and exchange counter, customer service inside the store virtually non-existent, and frequently never reaching a sales person when I have called the store with questions. I had slowly drifted back to Best Buy for my shopping needs, but this experience renews my conviction not to shop at Best Buy again. My opinion will be shared with my friends and family as well.

I went to buy the new staind cd today, and i noticed there was a sign that said "limited edition" so of course i wanted that one...when i went to go ask where that was he said he didn't know but hell go check to find out..so i was ok with that...but then he came back just said sorry i don't know and before i got to confront him he turned and walked away, so of course i throw him the bird and yell some stuff and the people around me saw what happened and agreed with me...so thats my life story

I had just had bought a Bluetooth from BestBuy. Left state for an emergency. Tried to call where I bought it to explain it did not work well & I wanted to return it -NO ANSWER for several days. return policy. BestBuy wouldn’t let me return item w/out receipt in the state I was in. Upon my return I was 5 days past the 30 day limit. I explained it didn't work well and I was unable to contact them by phone from the other state I was in. I called corporate and they pretty much told me they didn’t care that I had an emergency and was unable to return the item until I returned. Would not evebn consider to try to resolve the problem

I was just given an email of what i thought of my experience with Best Buy from them.... They promised to Junk Out (give me a new computer) my laptop after this one had so many issues but now are backing out... Here is what i wrote to them word for word... Any one can help me please do!  
 
I was promised by Geek Squad city to have my laptop "junked out" instead they sent it back to the store location where they did not do all the work that was originally even asked. I HAVE HAD THE WORST POSSIBLE EXPERIENCE WITH BEST BUY AND I LET EVERY ONE I TALK TO THAT ASKS KNOW IT! This computer is a year old and has went thru 2 HDD 1 replaced by you and another replaced by an emergency data recovery service company on a holiday weekend 3 months after i had it. I WILL NEVER BY ANOTHER COMPUTER OR BIG TICKET ITEM AT YOUR STORE AGAIN! ITS BEEN A NIGHTMARE! I am considering legal action since i am paying monthly on my computer yet i cannot use it i have been without it for going on over a month. GIVE ME A NEW COMPUTER! IF YOU WANT A HAPPY CUSTOMER GIVE ME A NEW COMPUTER!!!!! I am sick and tired of numerous phone calls to be told i am in the wrong department or that i need to talk to someone else, your service department is the poorest excuse for service i have ever seen. I have ran my own storefront for over 6 years successfully now and is based alot on return customers, if i ran my business like you run yours i would be sunk. AGAIN... GIVE ME A NEW COMPUTER, GIVE ME A NEW COMPUTER! Do you want this all over the internet? Perhaps on YouTube? Or other forums? I think that is a good idea, i am tired of being jerked around by Best Buy, being told its someone elses fault... So here's the short... the computer is a year old its had the side panel come off, your experts didn't even replace the part with the dent in it which is horrible, it was dirty when it came back, and it had a black drive, i was not expecting my data to be on it but i was expecting something like an O/S perhaps???? Your GEEK SQUAD is a poor excuse for technicians after seeing this... My computer is now either at your GEEK SQUAD CITY or at the Brentwood, TN. store, hard to say... It's traveled more than i have. So with that being said only one thing left... GIVE ME A NEW COMPUTER!!!!!!!!

Best Buy is simply a low class bait and switch operation. They made me wait four hours to buy two computers that were advertised at the end of the 4 hourse it turns out they actually do NOT have the items, this after waiting waiting in lines for over an hour. Total time invested = 4 hours, net result = I left the store with NOTHING but a 4 hour loss of my lifetime.