Purchsed a Maxtor 120GB drive online. Order processed smoothly and arrived on time. No troubles.

Ordered a compactflash modem. Shipped quickly and got it quickly...and free shipping :) Like them!!

Ordered a printer from their site...received confirmation email quickly, shipping was fast, everything went well.

I just laugh at all the reviews that list dissatisfaction with Best Buy, because honestly, they're just a clearing house of sorts. It's like buying from Wally world, I mean, what do you expect.  
 
That, and a lot of these purchases are Hewlett freakin' Packard!!  
 
I just picked up their Linksys wireless router, and it was fine. I decided i wanted the rebates and free shipping, so it was cool.  
 

Pre-Ordered Lord of the Rings 4 DVD Set, special edition. I received a great price free shipping, continual updates until the item shipped. I buy a lot of DVD's from BestBuy.com and never been let down yet.

Great prices with a rebate and free shipping .

I have never had a problem with Best Buy. The people that work there don't usually know too much, and a lot of the bait they put in their circulars sells out in about 5 minutes (ever been there at opening time on Sunday?), but in my town, at least, they're much better than Circuit City or CompUSA. If you don't expect too much of it, Best Buy is an okay place to buy stuff.

Bought a Antec Performance Plus case from Bestbuy.com. Had no problems with transaction and was received case in 5 business days. Would of been earlier but christmas came before it was shipped. Would buy from them again.  
 
I would recommend buying from bestbuy.com.  
 
**I must remind you that majority of these comments are from people who has have problems with individual Best Buy STORES not problems with buying products from BESTBUY.COM.**  
 

This review was modified by its author, vince916, on 12/26/02 3:37 PM.

Although many bad comments about BestBuy, I have always had good experience with them.  
 
Website: The site is incredibly easy to use, and makes ordering online very easy. Prices are very reasonable. The greatest deals come in rebates. (Yes, the rebates DO come. Its a matter of patience for them to arrive.)  
 
Order Availability/Status: You can safely determine the availability of a product. I have found that it is very accurate. (Ex: If an item is listed to ship 5-7 days, it is very likely that they will ship in 5-7 days.. no more, no less.)  
 
Checking your order status couldnt be easier. It is kept up-to-date. If there are any status changes in your order, you are sent an informative email.  
 
The ease of tracking your package is dependant on the shipping service used. If BestBuy chooses to ship FedEx, then tracking your package is extremely easy. If BestBuy chooses to ship USPS, then it is a bit harder to find out where your package is (partly due to limitations of the USPS.)  
 
Packaging: Strangely, I always seem to get my items in oversized boxes. I can't complain, as they are still packed well with plenty of packing material (nothing loose).  
 
Other than a suggestion of finding appropriate sized boxes for shipping, I have had no other gripes! I will continue to purchase from BestBuy.

I've seen the best and worst of BB. I will say it goes store-by-store because there are some stores (Okemos, MI) that I will _never_ frequent due to pushy and unknowledgeable (or unforthcoming with real answers) sales people. I have, however, had the opportunity to go to other BB's that are top-notch. Even their newest store in my area (Lansing, MI) with new sales people is great. They are knowledgeable, friendly, and willing to teach me about the products and they don't get irritated with simple questions. In Michigan I would suggest the Lansing, Traverse City, Muskegon and Novi stores. Steer clear of the East Lansing, Grand Rapids (on 28th), and Jackson store.  
 
A few other notes;  
 
The "performance service plan" is good, but only on higher priced items. I bought a 3 yr "PSP" on an all-in-one printer/scanner/fax (HP 950) and the bulb died within months. The techs were able to repair it within 2 days in the store. I have yet to experience a tech tell me that since the product was under the manuf. warranty that it needs to be sent there, they have _always_ taken care of the problem in-store or at worst, at the Detroit service center (it took 10 days to fix a dvd player, but still fairly reasonable).  
 
"Product Replacement Program" is good for easily broken stuff, it cost me 10 dollars to buy a PRP on a 2.4 ghz cordless phone and i have replaced it twice in the last 2 years, well worth the 10 dollars.  
 
All in all, BB is a good store if you can find a local one with decent employees, the decisive factor seems to be if they enjoy the products they are selling and the work environment they are in. The Lansing store has a manager that joked openly about how sucky a certain "value" cd/rw manufacturer was which made it much easier for the sales person to give me his honest opinion. The fact that BB employees are not on commission also helps in this regard, I am more likely to get a "don't buy that junk" from a BB employee then a Circuit City or Staples employee simply because the kids don’t see their checks shrinking when they tell a customer not to buy a particular brand or item.  

This review was modified by its author, crazy_c, on 12/9/02 12:45 AM.

PreOrdered GTAIII: Vice City for PS2 for only $40. Didn't have to go to the crowded store and got a new game delivered w/ free shipping for less than the usual price of a new game ($50). I've ordered a few games for the PS2 from them and a joypad for the PC and all experiences have been good. One of the PS2 game cases arrived with the one of the inside manual tabs broken but for free shipping I'm still satisfied.

Very satisfied *again* with online order from Hawaii. I ordered 100pc CDR spindle + Dungeon Siege (game) and was only charged $5 for 2nd day shipping to Hawaii. Ordered on wednesday and products came on friday, unprecedented for Hawaii.

This review was modified by its author, crimneo, on 1/25/03 3:15 PM.

I never had a problem with Best Buy retail stores and now I can say the same about BestBuy.com. Some people have complained about tech support/customer service at Best Buy, but I have never had to use them because I know exactly what I want. Therefore, I go into the store, get what I want, and get out or go to their web site, put what I want in my shopping cart, check out, and wait for my package to arrive. I recently ordered blank CD-R discs for a low price and received the package 6 business days later, which is within their quoted time margin for ground delivery. The discs work well, the price, as I said, was very low, and the shipping time was satisfactory especially since it was free! I will buy from them again.

I have bought numerous products from best buy in the past, without a problem at all:), the absolute best part about there site is the lack of Hasseling sales clerks to buy their service contracts,products are usually in stock and ship very promptly,,

I ordered 2- 64mb smartmedia cards and a usb card reader for my girlfriends birthday. I had plenty of time before the day but am busy with work so I couldn't make it into the store. I took advantage of their free ground shipping and nine days later my package arrived. I am very happy with the prices and delivery speed. I will definately buy from them again.