I read few titles about bestbuy care for customer loyalty, rewards program etc.  
 
In a way to attract customers the company have to give more warranty for their product and service quality for what people looking and pay for. BestBuy can easily check my data, and see what I'm talking about.  
 
In the past I was first who recommend and buy stuff from BB store. Right now no ... Why ?  
 
Several examples but two main cases:  
 
1. Vacuum cleaner:  
I pay 80$ for this machine for reason to have almost perfect unit for cleaning my home, and pay I think 4 year service plan plus.  
This spring machine start to fail in it's work, losing vacuum power. I was guessing something in a unreachable part of pipe or motor was reason. In store they take machine and left me without, for 3 weeks.  
Finally a got a call, and surprise me with 40$ charge for shipping. Here was is rude comment from in store chef customer support "You can clean pipe with water". Yes if I can detach (broke) pipe far from electronic unit, otherwise ?? Ridiculous ?  
Finally I decided not to pick up machine and for 40$ buy new one in Wal*Mart with same performances.  
 
2.Notebook with 2 year warranty service plan. There were 3-4 time to be almost months without computer(summary 5-6 months), plus few additional short solved problems) But please, do you say that this is good service. And they do not respect the service plan, 2 time service plan was avoiding, they do not replace notebook.  
 
3. They repair my digital camera using old, bad looking, with metal with corrosion. Crazy ...  
 
So the final question is what is the difference to buy in BestBuy or Internet (they offer 30 days regular warranty too, sometime even more compared with some 15-days in BB.  
 
So the BB is loser until they do not change the way how to protect customer from rude employers, bad service, and bad warranty.  

This review was modified by its author, milniko, on 9/16/08 11:20 AM.

WORST service.  
I went to the Geek Squad with problem in my laptop. At that time the laptop was under manufacturer warranty. They returned me the laptop saying that they did not find anything wrong. (Reasons given to me: Spyware is there, Problem with internet connection). The problem persisted, I went again and this time they say that LCD needs to be changed.  
Testing was done but not properly.

In searching the web for other reviews I discovered that Best Buy is under investigation (in Oct. 2007) by the Attorney General for repackaging returns and selling them as brand new.I'm not surprised based on my own recent experience there.  
 
I went there to buy two Sony Bravia sets that listed for $2799. The salesman agreed to give us two at $2400 per unit. I spoke with two salesmen simultaneously, and they went back and received approval from their manager after a very long time. I could see the discussions going on involving about four people. Then they came back and further offered us installation for $200.  
 
When we arrived at check-out, the salesmen who I made the deal with disappeared and the transaction was taken-over by a short guy with a shaved head who added $100 to the bill without telling us. When I inquired into the inflated cost as I handed over my credit card, the shaved-head informed us that they couldn't do the installation at the reduced rate of $200 as promised because the price on the two sets was set too low. He was now billing for $300.  
 
What is disturbing is the manner in which the shaved-head surreptitiously attempted to inflate the cost without telling us first. He admitted being aware of the deal already made. When I accused him of lieing by omission, he turned very red and implied that he would be waiting for us outside, and then cancelled the entire transaction.  
 
I am not accustomed to dealing with thugs. I would recommend steering away from this store.  
 

This review was modified by its author, ranjelin, on 9/25/08 5:22 PM.

On Sept. 2, I purchased 2 flat panal TVs from Best Buy (Panasonic 50" and Toshiba 37"). Only after all the paperwork was done (and the saleperson had my money) did he advise me that the 50" Panasonic was not in stock. (A common Panasonic....nothing special). After he checked with 2 other Best Buy employees, was I advised that delivery would be made 7 days hense (Sept. 9th)in the morning. It was really important that the exact day be pinpointed as I would have to arrange to be home when the set arived. So I asked several times if that date was written in stone. The reply was "YES". Only yhe exact time was iffy and that was acceptable.  
At 9:30 AM on Sept. 9th, the delivery person phoned me to advise that delivery was not to take place as Best Buy did not have the TV. He would have a manager call me later that morning with alternate delivery plans. He did call at 11:47.  
He advised that delivery could be made Thursday, Sept. 11 "FOR SURE". He also advised that Best Buy did not even have the TV in stock yet. I asked again if that date was written in stone as I allready took time to be at home for the first prearranged delivery. This time he was not too sure. I told him that I required a firm date but none was forthcoming. I asked to speak to someone with authority and he gave me Best Buy's corporate number.  
After going through 3 people at "Corporate", I was no further ahead than when I started. No one was prepared to guarantee delivery at all even after I was left on hold for varying lengths of time while they spoke to the local store where the purchase was made.  
I was only the customer (who had bought not 1 but 2 TVs)(and a Home Theater System the day before). They offered a demo unit at a lessor price. I refused that. They offered to lend me a demo until the new one arived. That would mean I would have to be available a second time in any case.  
Finally with corporate Best Buy and the local store on the same phone line, I agreed (what choice????) to a Thursday, Sept. 11 delivery.  
Within an hour, corporate Best Buy (with the store on the line) called and said that Thursday delivery was not going to happen as the suppy truck would not be in until Friday soonest!  
What is a customer to do?  
I will never deal with Best Buy again as they are not even professional enough to get their delivery dates in line.  
If delivery was going to be delayed (for lack of store stock) get delivery from another store thus fulfilling promiced timing.  
WHEN I ENCOUNTER A GOOD BUYING EXPERIENCE, I GO OUT OF MY WAY TO TELL PEOPLE. THE OPPOSITE IS ALSO TRUE.

Where do I begin, I had a horible experience with them.. I will never shop from them again.. staff/mangers is unprofessional, un-organized. Customer service was very poor.. Credit department inouted the wrong Social security number for our new acct., delayed for 1 1/2 to ring the sales, sales assistant not very organzied, didnt explain any of the delivery and installation policy.... didnt call back when he said he would call.. I never heard back from him again... delivery schedules were messed up and when I tried to call the store.. I was on hold listening to music, I spent 5 business days calling them time to time trying to find out where my tv's are. Phone would be ringing for ever before it would get answered.... NOT PROFESSIONAL AGAIN.. NEVER SHOP WILL SHOP AGAIN

I just returned from the Springfield, MO store. I wanted to return an iphone car charger which "fell apart" twice in the last 2 weeks. I purchased the defective item on 7/26/08 for $23.50. I have since found the parts that fell off the charger and the receipt for the purchase. I did not have the receipt or the parts when I was at the store. Your "senior Geek Squad" employee, Zack, refused to refund the price paid for this item. I explained that I had not damaged the item, as he claimed I had. He also said that I was trying to return the item outside the 30 day return allowance and that he or his department had never seen this problem with this item before, so I must have damaged the item. Three days over the allowed 30 days doesn't seem like too much to ask. I have continually had trouble at this Best Buy store with long waits at the return and exchange counter, customer service inside the store virtually non-existent, and frequently never reaching a sales person when I have called the store with questions. I had slowly drifted back to Best Buy for my shopping needs, but this experience renews my conviction not to shop at Best Buy again. My opinion will be shared with my friends and family as well.

I went to buy the new staind cd today, and i noticed there was a sign that said "limited edition" so of course i wanted that one...when i went to go ask where that was he said he didn't know but hell go check to find out..so i was ok with that...but then he came back just said sorry i don't know and before i got to confront him he turned and walked away, so of course i throw him the bird and yell some stuff and the people around me saw what happened and agreed with me...so thats my life story

I had just had bought a Bluetooth from BestBuy. Left state for an emergency. Tried to call where I bought it to explain it did not work well & I wanted to return it -NO ANSWER for several days. return policy. BestBuy wouldn’t let me return item w/out receipt in the state I was in. Upon my return I was 5 days past the 30 day limit. I explained it didn't work well and I was unable to contact them by phone from the other state I was in. I called corporate and they pretty much told me they didn’t care that I had an emergency and was unable to return the item until I returned. Would not evebn consider to try to resolve the problem

I was just given an email of what i thought of my experience with Best Buy from them.... They promised to Junk Out (give me a new computer) my laptop after this one had so many issues but now are backing out... Here is what i wrote to them word for word... Any one can help me please do!  
 
I was promised by Geek Squad city to have my laptop "junked out" instead they sent it back to the store location where they did not do all the work that was originally even asked. I HAVE HAD THE WORST POSSIBLE EXPERIENCE WITH BEST BUY AND I LET EVERY ONE I TALK TO THAT ASKS KNOW IT! This computer is a year old and has went thru 2 HDD 1 replaced by you and another replaced by an emergency data recovery service company on a holiday weekend 3 months after i had it. I WILL NEVER BY ANOTHER COMPUTER OR BIG TICKET ITEM AT YOUR STORE AGAIN! ITS BEEN A NIGHTMARE! I am considering legal action since i am paying monthly on my computer yet i cannot use it i have been without it for going on over a month. GIVE ME A NEW COMPUTER! IF YOU WANT A HAPPY CUSTOMER GIVE ME A NEW COMPUTER!!!!! I am sick and tired of numerous phone calls to be told i am in the wrong department or that i need to talk to someone else, your service department is the poorest excuse for service i have ever seen. I have ran my own storefront for over 6 years successfully now and is based alot on return customers, if i ran my business like you run yours i would be sunk. AGAIN... GIVE ME A NEW COMPUTER, GIVE ME A NEW COMPUTER! Do you want this all over the internet? Perhaps on YouTube? Or other forums? I think that is a good idea, i am tired of being jerked around by Best Buy, being told its someone elses fault... So here's the short... the computer is a year old its had the side panel come off, your experts didn't even replace the part with the dent in it which is horrible, it was dirty when it came back, and it had a black drive, i was not expecting my data to be on it but i was expecting something like an O/S perhaps???? Your GEEK SQUAD is a poor excuse for technicians after seeing this... My computer is now either at your GEEK SQUAD CITY or at the Brentwood, TN. store, hard to say... It's traveled more than i have. So with that being said only one thing left... GIVE ME A NEW COMPUTER!!!!!!!!

Best Buy is simply a low class bait and switch operation. They made me wait four hours to buy two computers that were advertised at the end of the 4 hourse it turns out they actually do NOT have the items, this after waiting waiting in lines for over an hour. Total time invested = 4 hours, net result = I left the store with NOTHING but a 4 hour loss of my lifetime.

Best Buy is really the Worst Buy!  
 
Last Friday our laptop crashed. We made the mistake of going to the Best Buy at Crossgates Mall in Albany and ask the Geek Squad for help. We made another mistake of mentioning that we were considering buying a new computer. The person at the Geek Squad made it sound like if we buy a new computer, all the stuff on the hard drive of our laptop, which we desperately needed, would be transferred onto the new computer overnight. He said that if we didn't buy a new computer, they could transfer the things from the hard drive onto a portable drive but it would take them a week to do. We really needed the stuff on the laptop right away, so we bought a new computer and then several problems appearred.  
 
First of all, they made it sound like if we bought a new computer, the transfer would be free, but when we paid, they said it was going to be $159 extra just for the transfer. Second, they wanted to charge us an extra $100 for installing NOrton and taking off the crap wear they put on the computer. Hello!!!! They told us if we intended to take off the crap wear ourselves, it was not going to be easy and we could mess up the computer. So we made another mistake of saying yes to that. (we came home and looked up online, there is a free "decrappifier" you can download to get rid of this type of crap wear.) I don't get how they could install something onto new computers and then ask customers to pay a fee to have them take it off. It seems just robbing to me.  
 
Then they said they would call us in two days. The didn't. We called and called and finally, after long wait on the phone, they told us it was ready for pickup. I went to pick it up by myself and while the new computer and old laptop were too heavy for me to carry, when I looked at the person at the geek squad for help to get a cart, he looked at me like I was crazy. He just said coldly, sorry, no carts here. What!!!  
 
Then there is more. I took the computer home, set it up, and realized that they missed a bunch of stuff from our laptop which we paid them $159 just to transfer. They also didn't install the Office trial version as they promised to. Oh, and did I mention that when I asked about fixing the laptop, which clearly only had a system corruption, they wanted to charge $250 to fix the problem and another $200 for the Windows XP system which they said they would use to format the computer. I thought for $450, I might as well get a new laptop. So I brought the laptop to a tiny computer store around the corner, the guy just told me that he would fix the laptop, re-run Windows XP on it and get all the files back for us for $150 (2 hours of work.) So we just wasted $159 at Best Buy for the worst work we could get. He also told us that it was ridiculous for Best Buy to try to get us buy the Windows XP, because my laptop still had the system and could run itself.  
 
All in all, Best Buy is just HORRIBLE! It seems like they are just desperate to rip their customers off!!! I don't get why they are still in business. I will NEVER, EVER buy anything more than ink jet from them anymore. Beware! They have all kinds of ways to get you pay them more money!!!!! That place is pure evil.

can't give you an invoice#...Best buy USA does not ship to Canadian customer or to Best buy Canada...so why did they moved to Canada in the first place ????

Very dissatisfied, will avoid in future.  
Ordered $1958 camera lens on June 7. Web page indicated to my understanding that item was in stock and would ship in a couple of days, but that turned out not to be the case - instead the order would ship directly from the vendor when it became available at an unknown time. Cancelled order online and confirmed by phone on June 13. Very poor customer service with little or no confirmation that item had been cancelled. Called multiple times to confirm cancellation, but was simply told that it was being handled by the "special orders team" and that the order was being cancelled with the vendor, but that could take up to 72 hours. Best Buy had already filed for authorization for $1958 on my credit card, and the hold on that money would not be removed perhaps until July 7th.  
 
I did not receive any confirmation of my cancellation until after I had had a very long and unpleasant phone conversation with Best Buy Customer Care (6/17)- then the representative sent an email stating my request for cancellation. Two days later (6/19) I finally received an official email confirming the cancellation and stating that my credit card had been credited.  
 
This is such poor services compared to what I'm used to with online purchases. The people I spoke with at Best Buy Customer Care were trying their best and being friendly, but the Best Buy system is very poor.

Best Buy were totally and utterly useless. They rescheduled delivery of this to a week later, then never called with the delivery time. When I phoned to ask for it, they said that they did not have it in stock, and in fact it was discontinued. Of course they had my money from the moment of ordering...  
Will NEVER use them again

This month I purchased a Pioneer plasma television from Best Buy.  
 
The Geek squad installation crew attempted to charge me a additional fee for hooking the television to my speakers. They then stated that I did not have the proper adapter and that therefore they could not complete the installation.  
 
They also claimed that they could not move my old television more than one level. In addition, the installer kept insisting that the power surge I had was inadequate and that I needed to buy the “Monster” power surge from Best Buy.  
 
When I asked them to wait fifteen minutes until I had purchased the adapter so that they could finish that day they stated that they had another appointment and they left. An indication of their lack of professionalism was that they did not have a tape measure and I had to loan them mine.  
 
When I attempted to make subsequent appointments to have the installation completed the Geek squad, not once but twice, failed to show.  
 
It was almost impossible getting thru to the store for each time I called no one answered the phone and when I finally reached an employee I was always put on hold for fifteen to thirty minutes.  
 
There were never any television section managers available and the other employees could not answer any questions about either the product or the installation.  
 
To make a long frustrating story short, Best Buy never completed installing the television and I eventually had to return the television.  
 
This is absolutely the worse service I have ever received from any company or organization public or private.  
 
If you are buying an expensive product like a camera, computer or television please do not purchase it from Best Buy. You may save some money on the product itself but the support and service is non-existent.  
 
 
 
 
 
 
 
 
 

This review was modified by its author, Keith555, on 5/29/08 7:52 AM.