My husband and I literally spend thousands of dollars each year at Best Buy, however after our experience tonight, that will stop. We went to Best Buy to purchase a Dell Laptop. While at the store looking at the laptop, I noticed someone had bestbuy.com pulled up, and saw there was an offer for up to $70 off a printer with the purchase of a laptop. I asked the associate if they could match that in the store, he said it would not be a problem, and sent the laptop and printer we chose up to the Geek Squad counter and told us they would take care of it. When we got up to the Geek Squad counter the guy said he acted confused and left us there for 20 minutes while he went to supposedly check with a manager. He came back and said the printer was already discounted in the store so they couldn’t match the online price. Not a problem -- We said that we would just order the package online from their computer in the store and choose store pickup (it was a $129 printer we were getting for $29, so it was worth the extra hassle.) We ordered the computer online, went to eat, and came back to pick it up at the CS counter. After 30 minutes of waiting for them to “grab out order” they came back and said the laptop was not in stock and that they couldn’t process the order. There were 4 computers in stock before we went to eat, so we knew surely they hadn’t sold them all in less than 30 minutes. The lady at Customer Service was extremely rude and said they did not have 4 before and do NOT have them in stock. I walked to the computer area, asked a salesman if the laptops in the case were the model we wanted, he said yes, and then I brought the CS lady over and physically showed her that the model is in stock. Over an hour later, after their CS reps called bestbuy.com to find out why they couldn't 'pick the order', their final solution was to cancel the order on bestbuy.com, refund the money, and then price match the online deal in the store which they said they initially couldn't do!! Thanks for wasting 2 hours!!!

I bought a Gateway laptop 2 years ago. I bought the extended warranty too. It works fine until Jan 11th 2009. My computer crashed. So I took it into Geek Squad. They sent it out for repair. Apparently it was the mother board. Fine. So I took it home to charge it and it wont turn on. So I took it back. I had it 1/2 hour. They said it was the harddrive. So they sent it out again. I got it back in another 4 weeks. I went back to bring it home and it worked. Yeah. For 1 week though. So I had to take it back. This time they junked it and I get to have a new laptop. The trick is I still have almost a year of my other warranty left and I don't get a refund nor can I transfer it to my new laptop. I will never do business with them again. Since January 11th to date 3-27-09 I have had the laptop in my possession for 1 week.

I ordered two monitors through BestBuy because they had an excellent advertised price for the monitors. They accepted the order, put a charge on my cc, then emailed me that they had run out of stock and put them on backorder. I figured ok, fair enough, it was a good sale, I will just wait for them to restock and they will send me one. But no, instead, a couple of days later they emailed me and said they had set their sale price too low, were not going to honor their own price, and had canceled the order. To add insult to injury they then tried to sell it to me at nearly three times the original price! Talk about a bait-and-switch!

One of the worst companies I've ever had the pleasure of doing business with. Sent many emails to their customer service department to complain about how many days it takes to ship an item. It seems like they completely ignored my original complaint and never did reply to the problem at hand. Must have emailed them at least a half a dozen times and never did receive a satisfactory answer. They finally did send an internet coupon for my trouble (from the sound of their emails back to me it's a wonder they were able to deduce I had a problem), which I chose to ignore. Like I was going to do business with them again, after what I had just been through, right. Read my lips, "will never do business with this company again".

Best Buy oversells their inventory is why my order went to back order and wound up never shipping. They let their customers hang for days and then don't ship. Avoid.

I bought a camera from Best Buy. It was randomly shutting off. So i took it back and with no problems they gave me a new one and it works great!

I bought a portable CD player and was quite happy with the item. It was shipped quick considering it was holiday season.

Can't cancel the online order even when the item is not yet shipped? This is ridiculous. I will never buy anything from them again!

Personel does not seem to be knowledgable about their products...Usually have to call a second person and/or "supervisor" for explanations.

Watch out for the "oral" warranties. Only accept what is in writing. The Geek Squad really lacks general computer knowledge. If you want your Dell computer to be replaced with a Dell under the warranty, better buy it from Dell, not Best Buy. They tried to replace mine with a so-called comparable Sony valued at $600 less than my brand new Dell XPS1. Not recommended.

Website advertises blackberry curves for Tmobile at 24.99, if you click on it though, it takes you to a different phone and if you contact them, they try and sell you a more expensive blackberry. Classic Bait and Switch  

Got my laser mouse fairly fast.

I purchased a Sony Television from BestBuy.com and the price dropped $200 2 days after purchase. I called for a price match and was told I qualified and it would credit to my account. The money was never creditied to the account and my experience with BestBuy customy service has been horrible. Do not buy from BestBuy!

I was a little nervous purchsing from best buy online after reading comments hear but my on line order went very smooth. I ordered a projector screen on the 12th and picked it up on the 16th of january. They sent all the necessary emails imforming me of my purchase status.

First off I went through a ton of these reviews and came to one realization, most of the people who have writen a review, wrote their review on geek squad. and most of the time they seem to complain about the service. I personally have never had a problem with their service. and there are 4 reasons why (I would advise all those dissatisfied people to fallow these 4 rules)  
 
1st-always ask questions to find the right employee that is honest and willing to help (and when they don't know the answer they are willing to go find the answer) and continue to shop with that same person everytime.  
 
2nd-always buy the service plans. ask questions as to what it covers and what it doesnt cover. and if you fallowed the first rule you will know that you are getting truthful answers. (the reason I say buy the service plan, is so that when you have an issue, all you have to do is walk into the store and say "im having a problem, heres what theat problem is, please fix it.")  
 
3rd-even when you have a single bad experiance remember all the good and don't linger on the last bad experiance.  
 
4th-also remember the employees are people and they are not the people that put the products together, so treat them with a little respect and humility and they will do the same for you. (if you treat them like crap they could give a shit about you and your problem and could care less if they fix it for you)  
 
this is the exact reasons I will always continue to shop at Best Buy, Dilards, Albertsons, costco, and others.  
 
and is also the reason I wont shop at walmart, ambercrombi (they just treat me like shit cause im a bigger person, but thats another story), banana republic and others.