Best Buy oversells their inventory is why my order went to back order and wound up never shipping. They let their customers hang for days and then don't ship. Avoid.

I bought a camera from Best Buy. It was randomly shutting off. So i took it back and with no problems they gave me a new one and it works great!

I bought a portable CD player and was quite happy with the item. It was shipped quick considering it was holiday season.

Can't cancel the online order even when the item is not yet shipped? This is ridiculous. I will never buy anything from them again!

Personel does not seem to be knowledgable about their products...Usually have to call a second person and/or "supervisor" for explanations.

Watch out for the "oral" warranties. Only accept what is in writing. The Geek Squad really lacks general computer knowledge. If you want your Dell computer to be replaced with a Dell under the warranty, better buy it from Dell, not Best Buy. They tried to replace mine with a so-called comparable Sony valued at $600 less than my brand new Dell XPS1. Not recommended.

Website advertises blackberry curves for Tmobile at 24.99, if you click on it though, it takes you to a different phone and if you contact them, they try and sell you a more expensive blackberry. Classic Bait and Switch  

Got my laser mouse fairly fast.

I purchased a Sony Television from BestBuy.com and the price dropped $200 2 days after purchase. I called for a price match and was told I qualified and it would credit to my account. The money was never creditied to the account and my experience with BestBuy customy service has been horrible. Do not buy from BestBuy!

I was a little nervous purchsing from best buy online after reading comments hear but my on line order went very smooth. I ordered a projector screen on the 12th and picked it up on the 16th of january. They sent all the necessary emails imforming me of my purchase status.

First off I went through a ton of these reviews and came to one realization, most of the people who have writen a review, wrote their review on geek squad. and most of the time they seem to complain about the service. I personally have never had a problem with their service. and there are 4 reasons why (I would advise all those dissatisfied people to fallow these 4 rules)  
 
1st-always ask questions to find the right employee that is honest and willing to help (and when they don't know the answer they are willing to go find the answer) and continue to shop with that same person everytime.  
 
2nd-always buy the service plans. ask questions as to what it covers and what it doesnt cover. and if you fallowed the first rule you will know that you are getting truthful answers. (the reason I say buy the service plan, is so that when you have an issue, all you have to do is walk into the store and say "im having a problem, heres what theat problem is, please fix it.")  
 
3rd-even when you have a single bad experiance remember all the good and don't linger on the last bad experiance.  
 
4th-also remember the employees are people and they are not the people that put the products together, so treat them with a little respect and humility and they will do the same for you. (if you treat them like crap they could give a shit about you and your problem and could care less if they fix it for you)  
 
this is the exact reasons I will always continue to shop at Best Buy, Dilards, Albertsons, costco, and others.  
 
and is also the reason I wont shop at walmart, ambercrombi (they just treat me like shit cause im a bigger person, but thats another story), banana republic and others.

I purchased a gateway laptop on Jan. 16 for school and the screen was different as described on the box.  
One of the guys in the computer department opened the laptop and set it up prior to me purchasing the laptop. I asked the person in the computer department and the person in the customer service department if I would be charged a restocking fee and both told me no.  
I went back to the store within 24 hours and tried to return it and was charged a 15% restocking fee.  
Buyer Beware They love to steal your money by lying to you so as that you make the purchase.

I want to highly commend driver 6015 who was absolutely professional and skillful in bringing in my new refrigerator up two staircases through a door that was too small at 642 Florida St in Vallejo, Calif. He removed the front door in 3 minutes, brought the fridge in, set it up, replaced the front door and cheerfully was on his way. I was amazed and delighted at his good humored efficiency. Hang on to this guy, and give him a raise! We had another delivery yesterday. This time a stove. Those delivery people were fabulous as well. How did Best Buy get so lucky?

This review was modified by its author, Elizabeth House, on 1/20/09 9:34 PM.

Washing machine broke down after two washes- even corporate cannot get in touch with customer service. I think they may be out to fix it - but because of lack of communication we really don't know-last machine NOT bought there lasted 14 years this one did not last 24 hours!

I went to best buy to go get a camera i decide i wanted the canon shot sx110 that cost $224.99.I also bought a 2 year service plan i ask them what is the return police she said if i don't like it bring it back and i will get my money back.  
 
i brought it home and took some pic and it took a min to take a other pic .I mean who has a min if they want to take a picture of a child or a pet that move around alot.  
 
So i go to bestbuy today to return it and they said that there would be a 15%charge to restock it i am ok and it came up 33.00 i was like they didn't tell me about this fee and the lady goes well it says on the back of your receipt and i was mad i said that this is stupid and i said i will never ever go to bestbuy ever againg to buy something from there the lady never said anything.  
 
I went to walmart to get a diffrent camera i was so mad i starting crying b/c i was so upset b/c the camera i wanted was going to be 400.00 so all together for the other one it cost me close to 500.00 you will never see me at a best buy againg it looks like they lost a customer trust me i bet they lose alot b/c of that reason.  
 
So if you plane on buying something there and you open it looks like you will be charge a 15%restock fee if you bring it back so do your homework go somewear else!!!.  
 
Best buy yeah right how about rip off best buy!!.

This review was modified by its author, Meg123, on 1/16/09.