My husband and I literally spend thousands of dollars each year at Best Buy, however after our experience tonight, that will stop. We went to Best Buy to purchase a Dell Laptop. While at the store looking at the laptop, I noticed someone had bestbuy.com pulled up, and saw there was an offer for up to $70 off a printer with the purchase of a laptop. I asked the associate if they could match that in the store, he said it would not be a problem, and sent the laptop and printer we chose up to the Geek Squad counter and told us they would take care of it. When we got up to the Geek Squad counter the guy said he acted confused and left us there for 20 minutes while he went to supposedly check with a manager. He came back and said the printer was already discounted in the store so they couldn’t match the online price. Not a problem -- We said that we would just order the package online from their computer in the store and choose store pickup (it was a $129 printer we were getting for $29, so it was worth the extra hassle.) We ordered the computer online, went to eat, and came back to pick it up at the CS counter. After 30 minutes of waiting for them to “grab out order” they came back and said the laptop was not in stock and that they couldn’t process the order. There were 4 computers in stock before we went to eat, so we knew surely they hadn’t sold them all in less than 30 minutes. The lady at Customer Service was extremely rude and said they did not have 4 before and do NOT have them in stock. I walked to the computer area, asked a salesman if the laptops in the case were the model we wanted, he said yes, and then I brought the CS lady over and physically showed her that the model is in stock. Over an hour later, after their CS reps called bestbuy.com to find out why they couldn't 'pick the order', their final solution was to cancel the order on bestbuy.com, refund the money, and then price match the online deal in the store which they said they initially couldn't do!! Thanks for wasting 2 hours!!!

I bought a Gateway laptop 2 years ago. I bought the extended warranty too. It works fine until Jan 11th 2009. My computer crashed. So I took it into Geek Squad. They sent it out for repair. Apparently it was the mother board. Fine. So I took it home to charge it and it wont turn on. So I took it back. I had it 1/2 hour. They said it was the harddrive. So they sent it out again. I got it back in another 4 weeks. I went back to bring it home and it worked. Yeah. For 1 week though. So I had to take it back. This time they junked it and I get to have a new laptop. The trick is I still have almost a year of my other warranty left and I don't get a refund nor can I transfer it to my new laptop. I will never do business with them again. Since January 11th to date 3-27-09 I have had the laptop in my possession for 1 week.

I ordered two monitors through BestBuy because they had an excellent advertised price for the monitors. They accepted the order, put a charge on my cc, then emailed me that they had run out of stock and put them on backorder. I figured ok, fair enough, it was a good sale, I will just wait for them to restock and they will send me one. But no, instead, a couple of days later they emailed me and said they had set their sale price too low, were not going to honor their own price, and had canceled the order. To add insult to injury they then tried to sell it to me at nearly three times the original price! Talk about a bait-and-switch!

One of the worst companies I've ever had the pleasure of doing business with. Sent many emails to their customer service department to complain about how many days it takes to ship an item. It seems like they completely ignored my original complaint and never did reply to the problem at hand. Must have emailed them at least a half a dozen times and never did receive a satisfactory answer. They finally did send an internet coupon for my trouble (from the sound of their emails back to me it's a wonder they were able to deduce I had a problem), which I chose to ignore. Like I was going to do business with them again, after what I had just been through, right. Read my lips, "will never do business with this company again".

Best Buy oversells their inventory is why my order went to back order and wound up never shipping. They let their customers hang for days and then don't ship. Avoid.

Can't cancel the online order even when the item is not yet shipped? This is ridiculous. I will never buy anything from them again!

Watch out for the "oral" warranties. Only accept what is in writing. The Geek Squad really lacks general computer knowledge. If you want your Dell computer to be replaced with a Dell under the warranty, better buy it from Dell, not Best Buy. They tried to replace mine with a so-called comparable Sony valued at $600 less than my brand new Dell XPS1. Not recommended.

Website advertises blackberry curves for Tmobile at 24.99, if you click on it though, it takes you to a different phone and if you contact them, they try and sell you a more expensive blackberry. Classic Bait and Switch  

I purchased a Sony Television from BestBuy.com and the price dropped $200 2 days after purchase. I called for a price match and was told I qualified and it would credit to my account. The money was never creditied to the account and my experience with BestBuy customy service has been horrible. Do not buy from BestBuy!

I purchased a gateway laptop on Jan. 16 for school and the screen was different as described on the box.  
One of the guys in the computer department opened the laptop and set it up prior to me purchasing the laptop. I asked the person in the computer department and the person in the customer service department if I would be charged a restocking fee and both told me no.  
I went back to the store within 24 hours and tried to return it and was charged a 15% restocking fee.  
Buyer Beware They love to steal your money by lying to you so as that you make the purchase.

Washing machine broke down after two washes- even corporate cannot get in touch with customer service. I think they may be out to fix it - but because of lack of communication we really don't know-last machine NOT bought there lasted 14 years this one did not last 24 hours!

I went to best buy to go get a camera i decide i wanted the canon shot sx110 that cost $224.99.I also bought a 2 year service plan i ask them what is the return police she said if i don't like it bring it back and i will get my money back.  
 
i brought it home and took some pic and it took a min to take a other pic .I mean who has a min if they want to take a picture of a child or a pet that move around alot.  
 
So i go to bestbuy today to return it and they said that there would be a 15%charge to restock it i am ok and it came up 33.00 i was like they didn't tell me about this fee and the lady goes well it says on the back of your receipt and i was mad i said that this is stupid and i said i will never ever go to bestbuy ever againg to buy something from there the lady never said anything.  
 
I went to walmart to get a diffrent camera i was so mad i starting crying b/c i was so upset b/c the camera i wanted was going to be 400.00 so all together for the other one it cost me close to 500.00 you will never see me at a best buy againg it looks like they lost a customer trust me i bet they lose alot b/c of that reason.  
 
So if you plane on buying something there and you open it looks like you will be charge a 15%restock fee if you bring it back so do your homework go somewear else!!!.  
 
Best buy yeah right how about rip off best buy!!.

This review was modified by its author, Meg123, on 1/16/09.

I wished I would've known about the Better Business Bureau not following up regarding Best Buy. I threatened to report BB to BBB, and they essentially laughed in my face. My purchase was six months same as cash, and after six months, they sacked me with all the interest. I will NEVER EVER EVER shop at Best Buy again. Deceitful deceitful deceitful

This is my letter to Best Buy after today's experience.  
 
3 times in the past 10 days I went to the best buy store in the mall in Guilderland, NY and waited at least 35 minutes each time for help from a salesperson because I wanted to purchase a plasma television. I did not receive help any of those times. The first time there was not even a salesperson in the department and a manager seemed to care less when I asked where they were. Today was the third time and this time I managed to track a salesperson down who told me he had at least three other customers to help before he could get to me. When I asked was he the only one there he said no it was him and one other guy but he did not know where the other guy was. I then went looking for a manager and I saw two employees chatting with each other by the cameras. When I asked to be directed to a manager I was told that one of them was a manager. I doubted this as both were dressed exactly the same. When I mentioned that this was the third time I was in the store trying to buy something but not finding help the guy just shrugged and said "sorry."  
 
When I tried to get the name of someone higher up I was told they did not give out names.  
 
So, here I am complaining to an online system that is going to generate a stupid email telling me how much it means to Best Buy to have me as a customer and that my issue will be dealt with in a few days. Then I'll get a canned response that basically resolves nothing.  
 
Frankly, your sales staff, floor managers and process are terrible.  
 
I'll be taking my business elsewhere. Oh yeah, and the hour and a half of my time that you wasted I will dedicate to putting this story out there on other boards and internet sites to try to keep someone else from running into the same crappy service.

Hey guys,  
 
Do you guys know that Best Buy is not a BBB (Better Business Bureau) accredited company? BBB has received over 460 complaints against Best Buy in the past 36 months, an over half of them are still unresolved. This goes to show that even though big box stores offer great discount, they do not care about their customers. Google best buy and you'll see the numerous horror stories ppl have posted. Decide for yourself it it's worth it to shop there. Is the money you saved really worth the headache and hassle?