I purchased a new computor from Best Buy in Warwick R.I. and brought an old one in for service. I paid for optimizing and instalation of anti-virus software. When I got my purchase back home it was apparent that very little was actualy done to "optimize" my computor, and the old one was still suffering the exact same trouble. No help when I called, so I returned to the store. I was told by the "Geek" that if anyting happened when I used the computor the warranty would be voided. Its a 30 day warranty and I had litteraly only had it on for a minute before it locked up again. He immediatly tells me that something I did caused the trouble and I would have to repay (199.99) for the same service. I made the case that it was exactly the problem I had complained about, but was shot down by the manager. I asked to see the store manager and was actualy laughed at by the "geek". Blue shirted manager was equaly useless and rude, so I left. Buyer beware, there is no reliable service to be had at best buy, look over the loopholes in the service agreement, it amounts to voiding your 30 day warranty if you turn on your computor. I have never been treated so badly.

After a day I placed my order, it just sent me a cancellation letter saying it was no long available, I thought Best Buy has real time inventory. I tried to call customer service, waited for 15 mins and no one picked up. I guess that's how Best Buy services their customers.

Purchased a TomTom XL 340S GPS. It did not work after updating the maps online as instructed. Spent 2 hours on phone with TomTom and they could not figure out a solution. I returned it to Best Buy promptly only to be told there was a 15% restocking charge, EVEN though I told them the GPS unit did not work right out of the package. Would NOT shop a Best Buy again. Buyer Beware.

I bought a computer monitor from them and it was a great deal. It was almost $200 cheaper than most other stores I visited.

This review was modified by its author, JCAccount, on 7/29/09 7:06 PM.

What a fiasco. I purchased the item (vacuum cleaner) online to be picked up at the store. When I get to the store, there is nobody at the dot com station where you need to pick up the order. I ask the guard who then directs me to customer service.  
 
The customer service line is long and I wait over 10 minutes to be helped. The associate at customer service tells me they don't do the online pickup there and directs me back where I started. When I tell him nobody is there, he tries to find someone to help. He finally gets someone who then tells me her computer is down and she has to find a computer where she can take care of the pickup.  
 
At that point I told her to just forget it. I picked up a vacuum off the shelf and paid a cashier. The whole transaction took about 2 minutes. Once I got home, I cancelled the online purchase.  
 
What is the point of allowing you to pick up an online purchase in store if you are not set up to make the pickup quick and painless.

Ordered a Gateway laptop from their online store, shipped the next day and arrived just fine.

Nice 15 year boy that just started his career at BestBuy was nice enough to recommend their best suction cup mono pod for my ultra compact camera.  
 
It seems that SunPak makes such junk now that after opening the item and using a camera of 1/2 the recommended weight,this suction cup will not work on any surface for more than one minute.  
 
More Junk Sold by BestBuy in these Rough Times.

I tried to order a Seagate Replica hard drive from Best Buy at $106.49. This price was found on three separate websites. However, clicking on the Buy Button in PriceWatch.com for this item took me to Best Buys website and a price of 119.99. Three levels of customer service people did nothing to honor the price. This was the same problem experienced by three other people according to reviews on Price Watch.

geek squad was very rude and unhelpful.

This review was modified by its author, techresellers, on 6/6/09 6:01 AM.

Bought 2 26" monitors for high end editing work. The customer service was excellent and knowledgeable. They took their time to make sure I had what I needed. Overall an excellent buying experience.  
 
Oh, this was the BestBuy in west Los Angeles.  
 
 

NEVER purchase items under a special promotional offer to get other items for free from Best Buy if you actually expect to receive the free items. I purchased 2 Blu-Ray disks and was supposed to receive 2 eMovie tickets I could use for 2 summer movies. NEVER got them. I called customer service several times over a 4 week period and they (finally) told me that it was "while suppies last"! They're coupons!! How could they run out?! I even bought the 2 Blu-Ray disks the day the promotion started. I never should have opened the 2 disks. I can't return them now (I never would have bought them if it weren't for the 2 eMovie coupons). Corporate sized Bait and switch at it's finest.

This review was modified by its author, kfumike, on 5/19/09 9:54 AM.

Ordered a Razer Mamba mice which was at the moment back-ordered given its rarity and initial release :). I was able to get mice @ a low price thx to the online gift cards that I have received from BB customer service due to previous orders that didn't go through due to errors on their part. BB Customer service really goes above and beyond through these compensations. Anyhoo, I was able to receive the mice before the estimate of arrival which was a surprise. I can't comment on the shipping speed given the mice was on back-order. The packaging of the mice was really good given how "special" this mice is.  
 
However, there are things that Best Buy needs to improve on such as: if the item is back-ordered there should still be an option that I can pick up the item @ the store when it becomes avail instead of just choosing shipping (which cost extra) because none of the stores in the area has it in stock. Next, contacting a customer service rep via phone is time consuming due to the "long" wait time. In one case I had to wait almost 45mins before giving up. Plus, once the point of having them call you when you still need to WAIT. It should be improved through having a customer rep contact you when you filled out the info via BB's website instead of a automated machine call you and put you in a "line".  
 
For the BB stores themselves, that's another whole story that's totally negative (-) given the lack of professionalism in this one case where I had to pick up two Samsung 26" lcds, but found out that the simpleton whom I called ahead of time failed to put the right lcds up in front. When I got to the store, I talked to the simpleton and he was reluctant in helping me in solving the problem. The store had 3 lcds (2 new, 1 demo; I asked for two new ones, but when I got there...someone already got 1 new one). I then demanded to talked to the manger whom knows what to be done. The manger was able to offer me the demo 35% off which was good enough for me. The simpleton failed in getting the right item(s), failed in admitting his mistake, failed in getting a manger when there was no solution coming from his head. Store-wise, BB needs to better educate the employees on customer service.  
 
Anyhoo, I look forward to future purchases @ BB online when there are some hot deals.

This review was modified by its author, Raiden911, on 4/25/09 5:20 PM.

This is a great store when i was searching for a camera.Got a great sony camera with about 7 megapixel from them and was surprised by how much cheaper it is than the other stores.  
A+++

i wish their website was user friendly but still they have great deals on and offline. i love my new LCD, we got a great deal on it. highly recommended.

Best Buy is my favorite place to shop. I have had nothing but great experiences with them. I buy everything there and the best purchase I can remember is when my husband and i went to Circuit City when they were closing to get a deal on a TV. Of course, we left and went to Best Buy and got the best deal ever. We purchased a 46" Plasma TV for $850. It was a brand new tv that had been opened by the store so we got 100 bucks off. We have now had it for months and nothing has gone wrong. We also got an apple tv at the time and the staff were really helpful. I have never had to return anything there unless it was my fault. Great experiences always.