I bought 2 PS3 games when Best Buy lately has "buy 1 get 1 50% off" deal. After I received my order, one game has a dirty and broken case, and the other one has the same situation. Ends up I have to return both of them and paid for $7.00 shipping by myself.

I wanted to get some information on an IPOD touch unit before I went to Best Buy to actually buy one. I call the local several times and couldn't get anyone to answer the phone. I figured I could call another store if I just needed information at this point. Same experience at 4 other stores. I sent an email through their email customer service system. I got a confirmation that I would hear from them in 3 days. It's been over a week now. WHAT A SAD, PATHETIC, NONCARING COMPANY IS THIS???? And I'm in retail and I can tell you for sure that this COMES FROM THE TOP OF THIS COMPANY. Don't perpetuate bad service. Stay away from the.

When my expensive 6 month old Gateway failed I received the most horrible service. They wouldn't believe me, listen to me or write down what was wrong. The computer had to be resubmitted for service three times and was unusable to me for 7 weeks. I wrote a letter to the store manager, to which he did not respond, but when I picked up the computer the Geek squad was not speaking to me. The guy who had helped me before turned away when he saw me and the one who delt with me was nasty, sarcastic at my questions and flat out refused to help me figure out how to upgrade the memory. I will never ever ever buy another computer or anything else from Best Buy ever again.

I purchased a new computor from Best Buy in Warwick R.I. and brought an old one in for service. I paid for optimizing and instalation of anti-virus software. When I got my purchase back home it was apparent that very little was actualy done to "optimize" my computor, and the old one was still suffering the exact same trouble. No help when I called, so I returned to the store. I was told by the "Geek" that if anyting happened when I used the computor the warranty would be voided. Its a 30 day warranty and I had litteraly only had it on for a minute before it locked up again. He immediatly tells me that something I did caused the trouble and I would have to repay (199.99) for the same service. I made the case that it was exactly the problem I had complained about, but was shot down by the manager. I asked to see the store manager and was actualy laughed at by the "geek". Blue shirted manager was equaly useless and rude, so I left. Buyer beware, there is no reliable service to be had at best buy, look over the loopholes in the service agreement, it amounts to voiding your 30 day warranty if you turn on your computor. I have never been treated so badly.

Purchased a TomTom XL 340S GPS. It did not work after updating the maps online as instructed. Spent 2 hours on phone with TomTom and they could not figure out a solution. I returned it to Best Buy promptly only to be told there was a 15% restocking charge, EVEN though I told them the GPS unit did not work right out of the package. Would NOT shop a Best Buy again. Buyer Beware.

What a fiasco. I purchased the item (vacuum cleaner) online to be picked up at the store. When I get to the store, there is nobody at the dot com station where you need to pick up the order. I ask the guard who then directs me to customer service.  
 
The customer service line is long and I wait over 10 minutes to be helped. The associate at customer service tells me they don't do the online pickup there and directs me back where I started. When I tell him nobody is there, he tries to find someone to help. He finally gets someone who then tells me her computer is down and she has to find a computer where she can take care of the pickup.  
 
At that point I told her to just forget it. I picked up a vacuum off the shelf and paid a cashier. The whole transaction took about 2 minutes. Once I got home, I cancelled the online purchase.  
 
What is the point of allowing you to pick up an online purchase in store if you are not set up to make the pickup quick and painless.

Bought 2 26" monitors for high end editing work. The customer service was excellent and knowledgeable. They took their time to make sure I had what I needed. Overall an excellent buying experience.  
 
Oh, this was the BestBuy in west Los Angeles.  
 
 

Can't cancel the online order even when the item is not yet shipped? This is ridiculous. I will never buy anything from them again!

Website advertises blackberry curves for Tmobile at 24.99, if you click on it though, it takes you to a different phone and if you contact them, they try and sell you a more expensive blackberry. Classic Bait and Switch  

First off I went through a ton of these reviews and came to one realization, most of the people who have writen a review, wrote their review on geek squad. and most of the time they seem to complain about the service. I personally have never had a problem with their service. and there are 4 reasons why (I would advise all those dissatisfied people to fallow these 4 rules)  
 
1st-always ask questions to find the right employee that is honest and willing to help (and when they don't know the answer they are willing to go find the answer) and continue to shop with that same person everytime.  
 
2nd-always buy the service plans. ask questions as to what it covers and what it doesnt cover. and if you fallowed the first rule you will know that you are getting truthful answers. (the reason I say buy the service plan, is so that when you have an issue, all you have to do is walk into the store and say "im having a problem, heres what theat problem is, please fix it.")  
 
3rd-even when you have a single bad experiance remember all the good and don't linger on the last bad experiance.  
 
4th-also remember the employees are people and they are not the people that put the products together, so treat them with a little respect and humility and they will do the same for you. (if you treat them like crap they could give a shit about you and your problem and could care less if they fix it for you)  
 
this is the exact reasons I will always continue to shop at Best Buy, Dilards, Albertsons, costco, and others.  
 
and is also the reason I wont shop at walmart, ambercrombi (they just treat me like shit cause im a bigger person, but thats another story), banana republic and others.

I wished I would've known about the Better Business Bureau not following up regarding Best Buy. I threatened to report BB to BBB, and they essentially laughed in my face. My purchase was six months same as cash, and after six months, they sacked me with all the interest. I will NEVER EVER EVER shop at Best Buy again. Deceitful deceitful deceitful

Terrible. The biggest nightmare I have had in buying anything from any company. I ordered a wine cooler I needed for work on November 4th. I waited over 35 days for delivery just to get a call the day before saying "we don't have this item, we don't know when we will". All of this after 1 month that I had already paid for the item with my credit card that was promptly charged. I mailed customer service twice, never got a reply. I called in and got transferred 50 times with no one that could give me a definitive solution.  
DO NOT BUY FROM THESE GUYS. They are an insult to business and should shut down.  
Nothing but headaches and frustration.

On Sept. 2, I purchased 2 flat panal TVs from Best Buy (Panasonic 50" and Toshiba 37"). Only after all the paperwork was done (and the saleperson had my money) did he advise me that the 50" Panasonic was not in stock. (A common Panasonic....nothing special). After he checked with 2 other Best Buy employees, was I advised that delivery would be made 7 days hense (Sept. 9th)in the morning. It was really important that the exact day be pinpointed as I would have to arrange to be home when the set arived. So I asked several times if that date was written in stone. The reply was "YES". Only yhe exact time was iffy and that was acceptable.  
At 9:30 AM on Sept. 9th, the delivery person phoned me to advise that delivery was not to take place as Best Buy did not have the TV. He would have a manager call me later that morning with alternate delivery plans. He did call at 11:47.  
He advised that delivery could be made Thursday, Sept. 11 "FOR SURE". He also advised that Best Buy did not even have the TV in stock yet. I asked again if that date was written in stone as I allready took time to be at home for the first prearranged delivery. This time he was not too sure. I told him that I required a firm date but none was forthcoming. I asked to speak to someone with authority and he gave me Best Buy's corporate number.  
After going through 3 people at "Corporate", I was no further ahead than when I started. No one was prepared to guarantee delivery at all even after I was left on hold for varying lengths of time while they spoke to the local store where the purchase was made.  
I was only the customer (who had bought not 1 but 2 TVs)(and a Home Theater System the day before). They offered a demo unit at a lessor price. I refused that. They offered to lend me a demo until the new one arived. That would mean I would have to be available a second time in any case.  
Finally with corporate Best Buy and the local store on the same phone line, I agreed (what choice????) to a Thursday, Sept. 11 delivery.  
Within an hour, corporate Best Buy (with the store on the line) called and said that Thursday delivery was not going to happen as the suppy truck would not be in until Friday soonest!  
What is a customer to do?  
I will never deal with Best Buy again as they are not even professional enough to get their delivery dates in line.  
If delivery was going to be delayed (for lack of store stock) get delivery from another store thus fulfilling promiced timing.  
WHEN I ENCOUNTER A GOOD BUYING EXPERIENCE, I GO OUT OF MY WAY TO TELL PEOPLE. THE OPPOSITE IS ALSO TRUE.

I just returned from the Springfield, MO store. I wanted to return an iphone car charger which "fell apart" twice in the last 2 weeks. I purchased the defective item on 7/26/08 for $23.50. I have since found the parts that fell off the charger and the receipt for the purchase. I did not have the receipt or the parts when I was at the store. Your "senior Geek Squad" employee, Zack, refused to refund the price paid for this item. I explained that I had not damaged the item, as he claimed I had. He also said that I was trying to return the item outside the 30 day return allowance and that he or his department had never seen this problem with this item before, so I must have damaged the item. Three days over the allowed 30 days doesn't seem like too much to ask. I have continually had trouble at this Best Buy store with long waits at the return and exchange counter, customer service inside the store virtually non-existent, and frequently never reaching a sales person when I have called the store with questions. I had slowly drifted back to Best Buy for my shopping needs, but this experience renews my conviction not to shop at Best Buy again. My opinion will be shared with my friends and family as well.

I went to buy the new staind cd today, and i noticed there was a sign that said "limited edition" so of course i wanted that one...when i went to go ask where that was he said he didn't know but hell go check to find out..so i was ok with that...but then he came back just said sorry i don't know and before i got to confront him he turned and walked away, so of course i throw him the bird and yell some stuff and the people around me saw what happened and agreed with me...so thats my life story