I went into the Best Buy in Newington NH to purchase a Plasma TV. I was told that the one I wanted was not in stock, but that they could order one. I told them to order one and they said it would be in the following Monday. I paid them just over 12 hundred dollars. I wanted them to deliver it and set it up, so the earliest they could do that would be the following Friday.  
 
I waited around all morning on the promised delivery date, and when I hadn't heard from anybody by noon, I called the store, and asked where my TV was. I was put on hold for 10 minutes while they tried to figure it out. Someone came on the line and said they were still working on it and they would call me right back. After 10 minutes, they did call me back and told me the TV was no longer available because they are in the process of switching over to the 2010 models. Ok I said, please call me and let me know when the new models will be available. They assured me they would. Here it is 3 weeks later, and they still haven't called. They never even offered me a substitute TV. If they had, I probably would have bought it. I did get my money refunded without a problem, but I wonder how long I would have had to wait before someone would have called me and told me the TV was not available.  
Everything turned out ok for me in the end, because I got tired of waiting for them to call, I went online to Amazon and ordered one for a hundred and fifty bucks less, plus free shipping.  
The TV was here in 4 days, and the freight company brought it into my house, unpacked it, and plugged it in to make sure it worked. He also took away the shipping materials.  
Bottom Line...Best Buy lost a customer because they didn't care enough to make a phone call.  
I'll never spend another nickel at Best Buy.

Purchased an LG washer and dryer and was given a delivery date of May 5, 2010. On May 4, 2010 Best Buy calls to tell me that they don't have the dryer and won't have it until May 17, 2010. Too bad for me! There is nothing Best Buy or Lg will do to make it happen. Remember this, a sale price on nothing is nothing.

Said they had delivered an ordered TV stand ($500) when none had, infact, been delievered. Over the past 3 weeks, I have spoken to and e-mailed a total of 10 DIFFERENT "Service" people with conflicting stories, lies, etc. No TV stand although they did get around to billing my credit card ...  
 
DO NOT BUY FROM BEST BUY!!!

I purchased a router with installation by Geeks Zip 94965) and scheduled it for A.M. slot. BB left phone message confirmation two days prior to appt.for P.M.slot which was impossible for me. I phoned and rescheduled for A.M.slot. Again they confirmed with phone message. No one showed up! I phoned and was told that my service had been "unscheduled" for about ten days. By whom?? I think they sold a pricier installation and arbitrarily bumped me without the courtesy of notice. I asked for Quality Dept. and was given the'Public Defender,' who assured me that the 'General Field Marshall' in my area would contact me QUICKLY to give me first appt. available.It has now been three days and they have not contacted me. If they can't manage a scheduling system and Quality means avoiding customers,I guess I don't want their products or services.

Worst experience! They didn't fixed the computer after 8 times sent it to repair shop in Chino,Ca.Each time I send the computer for a problem it comes back with another one.Practical I cannot use this computer purchase from BEST BUY only a few months per year the rest is in repair shop.The last experience was very weird I took the computer at the store to be sent out for repair and after 2 weeks I found out that my computer is still in the store for 15 days waiting for NOTHING.This people are very unprofessional and rude even the headquarter from Minnesota.PLEASE AVOID THIS BUSINESS IT IS IN YOUR BEST INTEREST.

worst buy i would suggest them to close this store or change its name?very bad customer service i dont know how they r still in bussiness i went to hagerstown md 21740 store #1445 just doing a mistake to buy a camera n the employe name angie she never let me buy that camera very bad attitude so atlast we said ok u just keep it we dont want but simply i will never ever go to that store again n i will suggest everybody after reading all these reviews they know what to do ? dont add a bad experience in ur life.

I bought a computer from BestBuy in October. In February the modem went out so I took it back to the store to get it fixed. The nearest store is 54 miles, 108 miles round trip. They told me it would be ready in 5 to 7 days. On the 7th day I started calling them using the number on my reciept but didn't get an answer. I got on my old computer and pulled up the store to make sure I had the right number and it was. On the 8th day I started calling again but didn't get an answer. I knew they was open and it wasn't a holiday but for some reason they wasn't answering the phone. So, I figured they had it fixed so I drove to get it. When I got there they said it wasn't ready yet, they were out of modems and would be another few days. They sell computer and parts and didn't have a modem???? Radio Shack was next door and I know they carry modem all the time. If it hadn't been under warrenty I would have gone to Radio Shack, bought a modem for less that $25 and put it in myself in less than 5 minutes. Now I am going to have to make another trip which will be a total of 324 miles and about 6 hours driving time just to get a modem put in. I'll never buy anything from BestBuy again.

This review was modified by its author, ben409, on 2/12/10 9:41 PM.

I puchased a microwave from BEST BUY ON LINE jan 2 2010. It was delivered,but it was damaged.They said they would ship a new one. They did, it was also damaged. The driver said another one would be shipped,so i called the best buy help # to find out new delivery date so I could take off work a third time. The best buy person who i got told me that because it was now the third delivery A new order would have to be placed,but not until they had put the $100.00 back on the gift card I had used to buy the microwave with. This she told me would take 24-48 hrs. , and she gives me a case #,and says i would be notified by email,and i was ,but it was to tell me that a $30.00 gift card had been mailed. So i called back,and got another girl who told me she would have to send another email to the gift card department,because they cant be called directly,duh! So i wait. No email,so i call back and get another girl who tells me the same story, and gives me another case #. now i get an email saying the $30.00 gift card has been canx,but no mention of the $100.00 card.so i call again and get another girl who tells me she cant do anything,that its up to gift card people.So i wait,but then call back feb 4 and get another girl WHO GIVES ME THE SAME RUNAROUND. So i ask for a supervisor,and she transfers me to cust relations, and he tells me he cant help me, but his friend might be able to. So he sends me to his friend who is not from the online dept, but will try to help me. So he comes up with a solution to the gift card problem,and connects me to a girl WHO SAYS SHE WILL PLACE A NEW ORDER. NOW I ASK ABOUT REMOVING THE SHIPPING CHARGE, BECAUSE I HAVE ALREADY MISSED TWO DAYS PAY. SHE SAYS SHE WOULD DO THAT FOR ME,AND THEN TELLS ME THE PRICE OF THE MICROWAVE. WELL ITS $70.00 MORE THAN THE ORIGINAL DATE I PURCHASED IT ON!!!!!.I BROUGHT THIS TO HER ATTENTION AND SHE TOLD ME THAT BECAUSE THE ORIGINAL ORDER WAS CANX (BY BEST BUY MIND YOU) THE PRODUCT PRICE HAD GONE UP SINCE THE ORIGINAL ORDER WAS PLACED,SO SHE HAD TO CHARGE ME THE NEW PRICE!!!!! I TOLD HER THAT WAS INSANE,BUT SHE DID NOT CARE,AND BASICLY SAID TAKE IT OR LEAVE IT! SO I LEFT IT, AND THATS THE LAST TIME I DO ANY BUSINESS WITH BEST BUY. JOHN FROM GENEVA IL

for some mysterious reason after 3 days of ordering a laptop for 936$ with TWO DAYS SHIPPING they couldn't confirm my info, so they easily canceled my order.. didn't even bother to call. why the heck did u ask for my number then ??  
 
I still don't know which info are they talking about, and i didn't get my money back yet [its been 5 days]  
called to know wt info they couldn't confirm and the stupid call center didn't know anything..  
 
so i had to order from another place with OVERNIGHT shipping since bestbuy.com were too late to tell me they couldn't confirm my order :)

Best Buy has left me with the worst experience shopping online I've had. After purchasing a laptop online, I was sent the UPS tracking number for someone else's shipment and NEVER received mine. It's been over a month since I reported the problem (and I've made over 10 phone calls on the issue!) and they have not refunded my credit card. A card I opened with them! All the customer service reps can plainly see that they package was not mine and was not shipped to me, yet they can't seem to get it resolved. I will never give another dime to Best Buy.

best buy sucks you can read everybody elses reports and imagine mine is the same just dont buy a car starter

DUPLICATE BILLED.. and never got One t.v.. and the Store "so-called mangement team member" in Grand Island nebraska BEST BUY,, (Lynett), didn't care less, never identified herself as a manager,, never asked for an order #, and was RUDE, accused ME of the prolems, when all I did was follow directions of Best Buy.. this is NOT a good company, and does NOT employ Professional type of manager's Lynett is an perfect example,, why you should NOT buy at BEST BUY in Grand Island Nebraska,, you will get Nothing,, not even a Professional manager to talk to...

I bought my grandson a video game from BestBuy.com for $39.99 + tax + shipping each. He received the same game from someone else, and since his mom had the receipt (we live 3000 miles apart), I told him to just return the one I got him, and get something else. He stood in line the day after Christmas (he's a teenager), to get his credit. When I talked to his mom later, she told me they only gave him $34.99 for the game, and asked if I had a coupon or something that wasn't showing on the receipt. No coupon. I emailed Best Buy today to ask why they cheated my grandson out of $5. They responded back that the $5 was a RESTOCKING FEE. What?? The game was UNOPENED. My grandson would have happily taken the game back to the shelf for them. FIVE DOLLARS?!?!? We shop at Best Buy ALL the time. We moved to a new home 3 years ago, and bought a washer, dryer, refrigerator, and dishwasher from them (high end), and had some minor delivery issues, but nothing that kept me out of the store. Our granddaughter started college last fall, and we bought her a new Mac notebook. We have two grandsons starting college this coming fall, and plan to buy them laptops also. Another one starting the following year.....you get the idea. We have spent a LOT of money at Best Buy in the past, and planned (past tense) to spend a WHOLE LOT more in the future. We're building a home, and will need all new appliances. Guess where we won't be buying them? That's right. Best Buy. We're done leaving our money there. Over $5. They really need to be more buyer friendly if they want to stay in business. Their customer service stinks. DON'T BUY AT BEST BUY!!

I recently purchased a CD from Best Buy that was marked as $6.99 on the CD label. As I walked to the car, I noticed I was charged $7.99 (plus tax)for the CD. I immediately went back to the store and explained to the customer service representative what had happened. She talked to her supervisor who immediately walked away. The customer service representative then began making excuses such as the producer probably charged the extra dollar (HUH??) I would have expected better customer service from a retail organization. By the way, Best Buy did mail me a gift card for $1.00.

This review was modified by its author, Neveragain399, on 1/22/10 3:05 PM.

Best Buy's service is awful! I purchased a Sony Vaio Laptop on November 28th. I waited 2 and a half weeks, for it was back ordered and I figured that they would eventually ship it. Finally, I gave up and contacted their costumer service, only to find that I would have to wait on the line for 30 minutes.  
 
The representative I spoke with said that they would transfer me to sales, so I waited another 20 minutes. Finally, I was told that there was a substitute available. I didn't like the substitute, so it was decided that I could choose a laptop within the substitutes price range. The person told me that I didn't have to make a decision immediately, so he said to call back later.  
 
I checked my email the next day only to discover that HE CANCELED MY ORDER! Now I can't receive a substitute. I called back customer service (waited another 30 minutes) and told them of my troubles, requesting a reward. They told me they would send me something through my email.  
 
After 18 hours, I have yet to receive some sort of coupon for these 3 weeks of trouble. I am still waiting.....

This review was modified by its author, Basilman, on 12/24/09 1:14 PM.