Well, to start the story out, I needed a new computer and I live in a smaller, kind of rural town. Best Buy is the only half-decent place to get one, so I did so and accrued enough reward points to get an anime DVD I wanted. It was easy to redeem the certificates and I got my item quickly enough.  
 
I avoid Best Buy when I can, because they really are overpriced, but I had the certificates burning a hole in my pocket so I really didn't care much if they messed up. It is an act of Congress to get help in the physical store, though. One previous time, I upgraded my BlackBerry and two of their staff couldn't transfer my data after 45 minutes (most during which they chatted with a co-worker who was there on his day off). I ended up going home and doing it myself in 5.

Bestbuy.com is awful. I ordered a gift card. It took three weeks to get my order. I could of days before the order arrived, I received an e-mail informing me that there was problem with the activation and that the gift card was not activated. I was told that I would have to call to activate it. Poor customer service. They should have just sent another gift card which was activated.

This review was modified by its author, Spidey0987, on 11/1/09 8:42 PM.

I got a large screen 55LH90 and had it delivered, screen was cracked on delivery, definitely not shopping with them again.

Bought a Bissell rug cleaner with chronic problems at Best Buy Tallahassee, FL. Also bought extended warranty that guaranteed "no lemons" The geek squad is unable to fix the machine (nozzles were cleaned last 2 visits) No help from best buy although the machine has 14 months of warranty left.THis is the 5th repair attempt, Best Buy claims 4th. I was emailed yesterday and was told to pick up the machine but when I made the long drive to pick it up tonight it wasn't there. My last trip to best buy!  
Best buy was once a good store but must be having financial or other problems to treat loyal customers so badly.

This review was modified by its author, Jazzpicker308, on 11/7/09 12:52 AM.

I bought a large screen Samsung TV, and signed up for the no payment/no interest program. Confirmed the program with both the salesman,and the credit person. Just got the second statement, and there sits a late charge assessment, and finance charge. Credit department says no such program exists. I hate Best Buy now. Will never shop there again. It may be convenient, but this is terrible business practice.

purchased a cute Samsung 12 Megapixel Digital Camera. Excellent buy, this camera takes very clear pictures! they look amazing on computer monitors and on print. paid $169

I bought 2 PS3 games when Best Buy lately has "buy 1 get 1 50% off" deal. After I received my order, one game has a dirty and broken case, and the other one has the same situation. Ends up I have to return both of them and paid for $7.00 shipping by myself.

I wanted to get some information on an IPOD touch unit before I went to Best Buy to actually buy one. I call the local several times and couldn't get anyone to answer the phone. I figured I could call another store if I just needed information at this point. Same experience at 4 other stores. I sent an email through their email customer service system. I got a confirmation that I would hear from them in 3 days. It's been over a week now. WHAT A SAD, PATHETIC, NONCARING COMPANY IS THIS???? And I'm in retail and I can tell you for sure that this COMES FROM THE TOP OF THIS COMPANY. Don't perpetuate bad service. Stay away from the.

I purchased a product thru promo plan. Set up auto-pay to make sure I'm not charged late fees. Well, they are going to get you one way or the other. I have been charged late fees 3 times. BEWARE of the fine print. If your due date happens to land on a Sat. or Sun. it will not be processed until Monday and they charge $29.00 for a late fee. EVEN IF YOUR SET UP ON AUTO-PAY. Go figure. Promo: 12 months free interest!! Yeah, right. Be sure to check your statements for late fees!!!!!!!!!!!!!!!

After refusing to buy from this company for many years, I gave them another shot. They have lost me as a customer once again.

When my expensive 6 month old Gateway failed I received the most horrible service. They wouldn't believe me, listen to me or write down what was wrong. The computer had to be resubmitted for service three times and was unusable to me for 7 weeks. I wrote a letter to the store manager, to which he did not respond, but when I picked up the computer the Geek squad was not speaking to me. The guy who had helped me before turned away when he saw me and the one who delt with me was nasty, sarcastic at my questions and flat out refused to help me figure out how to upgrade the memory. I will never ever ever buy another computer or anything else from Best Buy ever again.

I purchased a new computor from Best Buy in Warwick R.I. and brought an old one in for service. I paid for optimizing and instalation of anti-virus software. When I got my purchase back home it was apparent that very little was actualy done to "optimize" my computor, and the old one was still suffering the exact same trouble. No help when I called, so I returned to the store. I was told by the "Geek" that if anyting happened when I used the computor the warranty would be voided. Its a 30 day warranty and I had litteraly only had it on for a minute before it locked up again. He immediatly tells me that something I did caused the trouble and I would have to repay (199.99) for the same service. I made the case that it was exactly the problem I had complained about, but was shot down by the manager. I asked to see the store manager and was actualy laughed at by the "geek". Blue shirted manager was equaly useless and rude, so I left. Buyer beware, there is no reliable service to be had at best buy, look over the loopholes in the service agreement, it amounts to voiding your 30 day warranty if you turn on your computor. I have never been treated so badly.

After a day I placed my order, it just sent me a cancellation letter saying it was no long available, I thought Best Buy has real time inventory. I tried to call customer service, waited for 15 mins and no one picked up. I guess that's how Best Buy services their customers.

Purchased a TomTom XL 340S GPS. It did not work after updating the maps online as instructed. Spent 2 hours on phone with TomTom and they could not figure out a solution. I returned it to Best Buy promptly only to be told there was a 15% restocking charge, EVEN though I told them the GPS unit did not work right out of the package. Would NOT shop a Best Buy again. Buyer Beware.

I bought a computer monitor from them and it was a great deal. It was almost $200 cheaper than most other stores I visited.

This review was modified by its author, JCAccount, on 7/29/09 7:06 PM.