Many of my friends/associates have the HighSpeed PC techbench. I always wanted one. They raved about the usefulness of the product, and I could see it was first rate construction and materials. Finally someone sent me the website address and I ordered my own. It came within days, was extremely well packed, and the instructions and materials were absolutely top-notch. The communication from the ... Read More
Many of my friends/associates have the HighSpeed PC techbench. I always wanted one. They raved about the usefulness of the product, and I could see it was first rate construction and materials. Finally someone sent me the website address and I ordered my own. It came within days, was extremely well packed, and the instructions and materials were absolutely top-notch. The communication from the company as to order status, shipping, tracking, etc. was perfect. I can think of nothing that could be improved upon.
It turned out there was a minor issue with my order. I think it is extremely important to be aware of how a company responds in the rare case where there is a problem, not just how they respond when things go as they are intended. I should point out that I ordered my techbench from the "bargain bin" section, I was fully willing to take a slightly used or cosmetically flawed item to save a little cash.
The flaw was a very slight nick in the edge of the bottom board, not affecting use at all. I was quite thrilled to accept the nick in exchange for a slightly lower price. However, two holes in the board were not drilled through and were just pilot holes.
I emailed the company asking for help. They responded within a few hours with options for me to drill the hole myself, instructing me what size bit to use, or they offered to send out a replacement board THAT DAY. I decided to go for the replacement board and it arrived in 2 days with the exact items necessary to complete the setup. I received regular emails saying when the order shipped, what the tracking number was, and followups to make sure I was satisfied.
My techbench is complete and working. I know from talking to others that an issue like this is rare with highspeed pc. But I can assure you that they completely stand behind the product and will take care of any issues very promptly, going above and beyond to ensure your satisfaction. I will definitely order from them again due to the way they handled my initial order.
Great service and took the time to make my order perfect for my needs. Speedy service and great communication. Will point this company to many friends and family.
Happy with the product (PC Tech Station), but I thought the price a bit high, considering the contents. Moderately easy to assemble. Assembly instructions are pretty good. Cooling fan is very loud, despide being labeled as a "quiet" fan, but it cools the unit very well. It would be good if they offered an in-line fan-speed dial. No issues whatsoever with ordering, paying on line, or delivery. All went well in that category.
This review was modified by its author, stilest, on
11/19/06 12:05 PM.
Reseller Reply
Posted
by
10/26/06 9:11 PM
We tried contacting this customer as to why their review shows them as "somewhat satisfied" but no response.
It's always helpful to let us know if something doesn't meet your expectations so we can make it right, then you would be completely satisfied!
Scott
This is an excellent company by reputation, I can't wait to receive their product. I do professional computer product reviews and this product will help immensely.
This review was modified by its author, milesc3, on
10/5/06 5:21 PM.
As a first time customer, the whole experience was absolutely painless. Navigation through the site was easy. Pricing was excellent. Checking out went smoothly. The email detailing the order and tracking data was very professional.
I like to build my own PC's and I use many stores online to get my parts. Most are fairly priced and a much smaller number take the time to ship an order quickly. Needless to say, I expected to receive the order in about 10 to 12 days. I was surprised when it was at the Post Office today !! (9-2-06) I think they are one of the best of all the sellers I use. They are at the TOP of my list when I order again.
Competitive pricing and accurate real-time inventory status make HighSpeedPC a great place to shop to get what you want, fast. I have placed over half a dozen orders with them and customer service has always been excellent. Definitely my first place to go for Innovatek water cooling.
