I ordered 2 1 gig Durons with 2 ECS K7S5A motherboards as part of a package deal. I got my Durons quickly, but my motherboards are "backordered". This was a special, and I cannot understand how they think that they can sell products that they do not have.
I called them and asked them when they would send the motherboards. They could not give me a date. So, I suggested that perhaps I could change my order to something else that they do have. The Rep. said no! There was nothing he could do...
I also noticed that they have only billed me for the Durons, not the motherboards. However, the "discount" that I got with this package deal seems to be subtracted from the price of the motherboards, not the processors. The processors were not discounted much. Essentially, what they have done is fooled me into purchasing 2 Durons, and I won't see any of the discount I was counting on until I get my motherboards (IF I get my motherboards).
I have called them a few times, and did follow up with a letter. We will see how this develops.
My advice to everyone, beware of these shady "backorder" business practices.
FOLLOW-UP
I sent a letter (I am an attorney, so I used some legal persuasion), and when I called to follow-up, they told me that my motherboards were being shipped that day. I don't know if it was my letter or if they just got a shipment of the motherboards in, but they are on the way!
The sad thing is that this experience has colored my view of them. Besides a slight delay, this was a good transaction. The price was very good, and everything else was good, too. But the backorder thing, and the way they refused to accomodate me by allowing me to change my order, was not good.
Too bad. I would otherwise recommend them.
This review was modified by its author, flounder43, on
5/14/02 4:01 PM.