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Store Rating and Reviews Fry's Electronics / Outpost.com / frys.com

Homepage: http://www.frys.com Shop Now at Fry's Electronics / Outpost.com / frys.com
Six-Month Rating: 3.88 / 10
Six-Month Reviews: 20
Lifetime Reviews: 890
   
Lifetime Rating: 5.83 / 10 All Stores Avg.: 8.15
6.00 Pricing of Products and Services
4.00 Likelihood of Future Purchases
3.97 Shipping and Packaging
2.36 Customer Service
3.46 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 890 reviews below.
  

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 Fry's Electronics / Outpost.com / frys.com Customer Reviews - Page 4
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Reviews 46 - 60 of 643
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Very Satisfied
Reviewer: sportyinc
User Rating: 
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11/14/08 8:14 PM
I ordered some items on sale at a great price. I had trouble with the online ordering so I called their Customer Service number. They took my order over the phone promptly and courteously. Shipping for my two routers was $5.50. Very reasonable.  
I received several emails informing me of each step through the process including the shipping date and tracking number.  
Item arrived promptly two days later.  
Great products, great service and fast shipping.

Very Satisfied
Reviewer: roybishop
User Rating: 
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11/5/08 9:14 PM
My most recent order was for two "free after rebate" items, PINNACLE STUDIO PLUS V.12 and SONY VEGAS MOVIE STUDIO. Both are current versions and arrived in 3 days.  
 
I have ordered several other rebate items from Frys and never had a problem getting my rebates.  
 
Their regular prices are frequently high but their sale items are usually excellent.

Very Satisfied
Reviewer: Comdet
User Rating: 
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11/4/08 8:56 PM
No problems at all. Ordered a Samsung 46" LCD on Thursday, received it on Monday with free shipping. Excellent price. TV was shipped in original box (not double boxed) but arrived in fine shape. Fantastic price!

Very Satisfied
Reviewer: l074271
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11/2/08 8:17 AM
ordered ram with rebates and received perfectly fine. always fast shipping!

Very Satisfied
Reviewer: jsrule7
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10/15/08 7:33 AM
Love the prices. Shipping is always fast, usually two days from when order was placed to using the product.  
 
Great customer service as well.  
 

Very Satisfied
Reviewer: HitechH8
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10/13/08 11:00 AM
Excellent customer service! Lightning fast shipping. Super price. Would do business with again. A+++

Very Satisfied
Reviewer: icecubez189
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10/8/08 1:08 AM
Ordered some RAM for my laptop, couldn't pass up the mail in rebate offer they had. Shipping was ground and was free. Ordered on the night of the 3rd, arrived to my school on the 6th, taking less than 3 days to arrive. If the mail in rebate arrives in the next month or so from Crucial, I'll be even more happy!

This review was modified by its author, icecubez189, on 10/8/08 1:09 AM.

Very Satisfied
Reviewer: amazeing
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9/22/08 8:48 AM
FAST FREE SHIPPING. Ordered three days ago, same day processing too.

Somewhat Satisfied
Reviewer: Raiden911
User Rating: 
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9/17/08 4:21 PM
Ordered the Antec case fan on Friday and received on Monday via DHL. Extremely fast shipping and well packaged. I have brought countless items from Fry's B&M, but this is by fist time buying from Outpost.com/frys.com and the experience has been great...so far.  

Very Satisfied
Reviewer: sdhakhwa
User Rating: 
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9/5/08 8:16 AM
Ordered 2GB memory for the laptop. Fast shipping and the memory fit right in. No bait and switch tactics. Ordering online was easy. Would buy again from them and would recommend to family and friends.

Very Satisfied
Reviewer: Narez
User Rating: 
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8/30/08 1:21 AM
I ordered a pair of 1 gig memory sticks very recently and expected them to be shipped correctly. I received an email from Fry's after a 3 day delay and immediately set up my email address to get updates about my package.  
 
One morning I got an email saying that my package was out for delivery. After not receiving the package past normal business hours I looked online and found that there was an issue I would have to call DHL about. Apparently, Fry's failed to put my apartment number on the package and DHL was not able to find me. I look at my Fry's receipt to make sure I remembered to enter that information and I saw that I did and the error was Fry's fault.  
 
Because of their error, I will now have to wait through the holiday weekend to receive a package that was late in the first place. I won't be doing business with Fry's online again.  
 
Edit:I just received my package (DHL made a shipping exception) and it seems that the shipping label was correct. This was not Fry's fault but instead it was DHL who made the mistake.

This review was modified by its author, Narez, on 8/31/08 1:02 AM.

Very Dissatisfied
Reviewer: didgeridoo
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8/27/08 11:56 AM
Placed an order with Fry's Outpost.com for an item that showed in stock and received an order acknowledgment. Days later I receive a "we're sorry but the item is out of stock message". If it were an isolated incident it would be no big deal, but this has happened to me too many times now with this merchant. In this day and age, there is simply no excuse for taking orders and failing to deliver.

Very Satisfied
Reviewer: snarkypi
User Rating: 
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8/25/08 11:47 AM
I've ordered a few times from Fry's before, and always received the rebates (waiting on one right now). Prices are usually great, and the only bad experience I've had is their canceling an order due to a price mistake on the site (disappointing but understandable). Shipping's always quick, too (and I don't have a Fry's near me).

Very Satisfied
Reviewer: rekfan
User Rating: 
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8/13/08 1:15 PM
Item Purchased: FISHER SW-525 SUBWOOFER  
Had been looking for this speaker for some time. Needed it to fit in a small space on a shelf. It was out of stock everywhere else. Fry's had it for much less than the other sites I checked. Shipping actually took just two days. Very pleased. Would do business with Fry's again.

Very Satisfied
Reviewer: Kenddawg69
User Rating: 
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8/10/08 12:56 AM
I really love Fry's. Every time I have needed a new computer component I have always been able to trust that Fry's would have it in stock. They are a great dependable store.

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