I want to say - I have nothing but good things to say about Frys.com and my purchase. Phone reps were very nice and took time to talk with me, a few times. The tv came on time and the box did not have any shipping damage whatsoever, not a tear or rip or hole, etc. I am so VERY happy with my new tv! I would not hesitate to buy from them again!! TY-FRYS for the wonderful deal, product and reassuring me on my purchase worries. I have not seen a better price anywhere and I searched for months and still checking prices yet...

Absolutely horrible customer service... I've ordered from Frys.com before without problems, but this most recent order is the worst online shopping experience I've ever had. First, they lock my order until I call in and verify. Well, okay, did that, they assured me it would be shipped that day. The next day, I called because it had not been shipped, and was told that the order had been locked. The CSR said he'd unlock it, and it would ship that day. Needless to say, it didn't. When I called, another CSR told me that I wouldn't receive it for a week, despite having paid a big chunk of change for two-day shipping (on a Tuesday). Then he told me he'd squeeze it in on that night's shipments, but didn't.  
 
The next CSR told me that they'd reverse the shipping charges and get it out ASAP and I'd have it by Friday.  
 
Then I was contacted by another CSR who basically said "Nope. Sorry, can't help you, wait until next week".  
 
In the meantime, they double-billed me, and I don't have enough money left in my account to even get basic necessities like FOOD. The bank tells me that I have to call Frys.com and get them to remove the authorization, Frys.com tells me I have to wait for the authorization to expire (may take a week), and nobody knows WTF they are talking about.  
 
None of these people know what they are doing, they clearly don't coordinate amongst themselves, and they clearly can't even do the simple job of shipping a preboxed purchase.  
 
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Addendum : Received the product. It's mostly what I expected, with the exception that the wireless networking and USB hardware are messed up. After about 30 minutes, the wireless connection drops and Process Explorer shows that Interrupts and Deferred Procedure Calls skyrocket, pegging all four CPUS. I have the latest drivers for all hardware devices and chipsets, so this is most likely a hardware issue.  
 
Because of the horrible ordering experience, I don't dare ask for a RMA in order to have this issue resolved. I will just have to live with borked hardware and consider it a lesson learned :(

This review was modified by its author, AngryMugen, on 6/28/09 2:20 PM.

I purchased two Wasp Point of sale systems. The first one had no software, the second one had fake or used software that could not be registered. WHATEVER YOU DO, DO NOT USE THIS COMPANY - I CONTACTED THEM 30+ TIMES AND THEY DID NOTHING.  
 
Do not buy from Fry Electronics

First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. The TV was not discontinued from Fry's when I ordered it. The sales associate informs me this TV has been discontinued for months. Even though Fry's still offered it in April of 09.  
I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 29 was the 11th day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence!  
In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday.  
So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued.  
At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down.  
Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at BH. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else

I WAS VERY FRUSTRATED AND DISAPPOINTED HOW MY ORDER WAS SHIPPED. I PAID FOR THE OVERNIGHT SHIP METHOD.  
 
BUT AFTER TRAACKING THE STATUS OF ORDER FROM THEIR SITE, IT WILL BE DELIVERED 2 DAYS AFTER MY ORDERED DATE. WITHOUT INFORMING ME THAT THE DELIVERY WILL BE DELAYED.  
 
WHAT IF I NEVER CHECKED THE FEDEX WEBSITE, WHAT IF WE JUST STAND INFRONT OF THE DOOR WAITING FOR THAT PACKAGE TO ARRIVE, SO THAT'S ANOTHER 24 LONG HOURS OF WAITING.  
 
THE NEXT TIME THAT I'VE ORDERED PRODUCT FROM THE INTERNET I WILL THINK TWICE BEFORE I ORDERED FROM FRYS AND MAYBE IF SOMEBODY ASK MY EXPERIENCE ABOUT ORDERING FROM THE INTERNET, FRYS NAME WILL BE THE MAIN TOPIC, SURELY.  

I ordered a mouse from frys and it came to me just fine in nice packaging and such. shipped and came to me in less than a week so really good shipping there.

I order a Mac Mini on April 20, 09 around 2am pacific time via overnight shipping. On the same day, the status shows that it was shipped, but with 2nd day shipping.  
 
I was not notify or contacted about the change or the F*uck up that they did. Refund was not given...This is the worst site I ever bought from!!!  
 
BEWARE OF FRAUD!!

Worst customer service ever!!!!!The tv I purchase from them in Nov. 05 has been in the Shop for 4 months,and this is the 3rd time it's been there. I bought the a warranty for 4 year that cost me $500 dollars, and they can even tell me when is my tv going to be ready, they keep telling me that the part is on backorder and so far they have giving me 3 diferrents due dates for the backorder, I wrote a e-mail to the corporate office and they said they where going to contact me within 48 hours and nothing when i call they get upset and transfer my call to a person that is always in a meeting or having lunch. When finally i talk to someone they said that if i bring my credit card they can loan me a new tv. What kind of service is that?

We ordered a 40 inch Samsung LN40A630. Today is 3/3/09 and we received it in excellent condition. Would order from this merchant again.

They have great deals, and usually when I am looking for the items the deals are on.

My experience was almost exactly like the other review just below. I ordered two RAM chips for $60 advertised with a $40 or $50 rebate. Fry's did not ship the RAM until after the rebate period was over, making it impossible to claim the rebate. Also, it was WEEKS AND WEEKS before they shipped. I was out of the country when the package was delivered and it was past the return period when I got back. They refused to issue an RMA. Fry's feels it can ship your product whenever it wants but won't be at all flexible when that causes you problems.

This review was modified by its author, thermarest, on 2/23/09 1:37 PM.

Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks.  
 
I had to spent time and money to return the ram. They should not do business like this.

This review was modified by its author, dd2008, on 2/16/09 7:12 PM.

I placed my order online, and chose the "second day" shipping option. Three days AFTER my order was processed I rec'd an email from Fry's stating that "second day" shipping wasn't available to my address. When I requested a refund of the shipping charges they politely informed me that they could not do that. I feel that if a company offers you a service and you pay them in good faith that they should either deliver on their word or they should refund your money. Fry's did neither for me.

Ordered fans from frys.com. All shipped and arrived as expected, good price.

I ordered from them for in-store pickup. I went to the store on the next business day to pick-up my order, and they told me, sorry, product went back on the shelf, and you have to pay $140 more if you want it.  
 
Finally Frys.com came through and allowed me to purchase the product at the agreed upon price so I am satisfied

This review was modified by its author, scottra, on 2/6/09 9:19 PM.