I have been a regular customer of Fry's for last 11 years. As I have been a satisfied customer so I started to buy Frys Warranty which is optional purchase as the time of purchase of product(s). Some time back I bought PSP and purchase one time replacement warranty from Frys for it. After a year or so, the joy stick on PSP got stuck and I went to store for claiming warranty. They denied simply by saying it is a abuse use. I got frustrated and pushed the jpoy stick on one side and it was no longer stuck. I was not only surprised me by Frys manager response but I now I think what will do with warranty I took for Mac, LCD TV and on other products that I took from Frys. I think it is a waste of money to buy extended warranty of Frys. It is recommended to buy extended warranties of manufacturers now-a-days.

This review was modified by its author, naren1, on 8/29/09 2:40 PM.

I have been a Frys.com customer for many years and have never had a poor experience with them. I order from them occassionally, and have not been to their retail stores nor had to contact their customer service. Items have always shipped in time and been packed well.  
 
If I had to be critical, it is that the Frys.com web site still does not retain user logins. It's always inconvenient to login to check order details, only to require login again if you go to another part of their site. Also, the 'Express Account' link on the front page is still not working properly, in IE8 or Firefox 3.5.

Ordered a Samsung 52" LCD TV LN52A630 on 7-7-09. Product arrived as expected on 7-17-09. Frys called the day after I ordered the TV to verify my shipping address and there were zero problems with the order. TV arrived in perfect shape. I would order from Frys.com again without question.

We ordered a 40 inch Samsung LN40A630. Today is 3/3/09 and we received it in excellent condition. Would order from this merchant again.

Ordered fans from frys.com. All shipped and arrived as expected, good price.

I have greatly enjoyed shopping with Fry's online. Shipping has been the fastest I've seen for regular ground rates, I generally receive my orders in either one or two days, despite coming halfway across the country. Fry's regular prices aren't the best, but when they have a sale, they have a SALE. I haven't had any problems with my orders, but if I did need to make a return, being able to do so at a Fry's store is a nice bonus.

I ordered an Atlantic 100-disc Organizer Drum on 1/12 at 4:30 PM EST, and chose the cheapest ground shipping option - I think the sales associate said it was 5 to 7 business days. The order arrived this morning, 1/13, at around 10 AM. Super service!

Superb service. Purchased Sony MP3 player from Frys - authorized dealer and $100 less than MSRP ($60 less than Amazon and similar competition). Ordered at 10pm eastern time with second day delivery, received NEXT DAY AT 1PM. I didn't even know that was possible.

I was a little skeptical about placing an online order through frys.com after reading some unsatisfied customers on here, but I thought I would give frys a try. I placed to separate orders about two weeks apart on a weekend, both were shipped and delivered to my door step on Monday. That is ridiculous, 1 day shipping! I was extremely happy, both items were packaged well and are in great working condition. I think its safe to say I will be ordering again from Frys.com

I purchased from Frys.com many times. They usually have some good deals. When shipping is bothersome, there is a new option called "Store Pickup" available. I can just go to my local Fry's to pick up the item. However, they once cancelled my order saying that they ran out of stock. They could've prevented that. Overall, I am very satisfied with Frys.com. I spent my Black Friday at Fry's. :D

As usual product received as advertised. Recommended seller.

"Ground" shipping seemed high, $6.39 on a very light box of software. But, I was pleasantly surprised to see my order on my porch the next day. As long as the rebates get paid, I'm very happy.

Love this store,will always shop here first before other online electronics' stores. First rate all the way. Caution!!! read all rebate rules before buying, I bought 4 memory modules but can only receive 1 rebate, thought I was getting rebates for all 4.

This review was modified by its author, wmrwilliams, on 12/30/08 11:26 AM.

I ordered some items on sale at a great price. I had trouble with the online ordering so I called their Customer Service number. They took my order over the phone promptly and courteously. Shipping for my two routers was $5.50. Very reasonable.  
I received several emails informing me of each step through the process including the shipping date and tracking number.  
Item arrived promptly two days later.  
Great products, great service and fast shipping.

My most recent order was for two "free after rebate" items, PINNACLE STUDIO PLUS V.12 and SONY VEGAS MOVIE STUDIO. Both are current versions and arrived in 3 days.  
 
I have ordered several other rebate items from Frys and never had a problem getting my rebates.  
 
Their regular prices are frequently high but their sale items are usually excellent.