Absolutely horrible customer service... I've ordered from Frys.com before without problems, but this most recent order is the worst online shopping experience I've ever had. First, they lock my order until I call in and verify. Well, okay, did that, they assured me it would be shipped that day. The next day, I called because it had not been shipped, and was told that the order had been locked. The CSR said he'd unlock it, and it would ship that day. Needless to say, it didn't. When I called, another CSR told me that I wouldn't receive it for a week, despite having paid a big chunk of change for two-day shipping (on a Tuesday). Then he told me he'd squeeze it in on that night's shipments, but didn't.  
 
The next CSR told me that they'd reverse the shipping charges and get it out ASAP and I'd have it by Friday.  
 
Then I was contacted by another CSR who basically said "Nope. Sorry, can't help you, wait until next week".  
 
In the meantime, they double-billed me, and I don't have enough money left in my account to even get basic necessities like FOOD. The bank tells me that I have to call Frys.com and get them to remove the authorization, Frys.com tells me I have to wait for the authorization to expire (may take a week), and nobody knows WTF they are talking about.  
 
None of these people know what they are doing, they clearly don't coordinate amongst themselves, and they clearly can't even do the simple job of shipping a preboxed purchase.  
 
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Addendum : Received the product. It's mostly what I expected, with the exception that the wireless networking and USB hardware are messed up. After about 30 minutes, the wireless connection drops and Process Explorer shows that Interrupts and Deferred Procedure Calls skyrocket, pegging all four CPUS. I have the latest drivers for all hardware devices and chipsets, so this is most likely a hardware issue.  
 
Because of the horrible ordering experience, I don't dare ask for a RMA in order to have this issue resolved. I will just have to live with borked hardware and consider it a lesson learned :(

This review was modified by its author, AngryMugen, on 6/28/09 2:20 PM.

I purchased two Wasp Point of sale systems. The first one had no software, the second one had fake or used software that could not be registered. WHATEVER YOU DO, DO NOT USE THIS COMPANY - I CONTACTED THEM 30+ TIMES AND THEY DID NOTHING.  
 
Do not buy from Fry Electronics

First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. The TV was not discontinued from Fry's when I ordered it. The sales associate informs me this TV has been discontinued for months. Even though Fry's still offered it in April of 09.  
I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 29 was the 11th day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence!  
In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday.  
So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued.  
At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down.  
Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at BH. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else

I WAS VERY FRUSTRATED AND DISAPPOINTED HOW MY ORDER WAS SHIPPED. I PAID FOR THE OVERNIGHT SHIP METHOD.  
 
BUT AFTER TRAACKING THE STATUS OF ORDER FROM THEIR SITE, IT WILL BE DELIVERED 2 DAYS AFTER MY ORDERED DATE. WITHOUT INFORMING ME THAT THE DELIVERY WILL BE DELAYED.  
 
WHAT IF I NEVER CHECKED THE FEDEX WEBSITE, WHAT IF WE JUST STAND INFRONT OF THE DOOR WAITING FOR THAT PACKAGE TO ARRIVE, SO THAT'S ANOTHER 24 LONG HOURS OF WAITING.  
 
THE NEXT TIME THAT I'VE ORDERED PRODUCT FROM THE INTERNET I WILL THINK TWICE BEFORE I ORDERED FROM FRYS AND MAYBE IF SOMEBODY ASK MY EXPERIENCE ABOUT ORDERING FROM THE INTERNET, FRYS NAME WILL BE THE MAIN TOPIC, SURELY.  

I order a Mac Mini on April 20, 09 around 2am pacific time via overnight shipping. On the same day, the status shows that it was shipped, but with 2nd day shipping.  
 
I was not notify or contacted about the change or the F*uck up that they did. Refund was not given...This is the worst site I ever bought from!!!  
 
BEWARE OF FRAUD!!

Worst customer service ever!!!!!The tv I purchase from them in Nov. 05 has been in the Shop for 4 months,and this is the 3rd time it's been there. I bought the a warranty for 4 year that cost me $500 dollars, and they can even tell me when is my tv going to be ready, they keep telling me that the part is on backorder and so far they have giving me 3 diferrents due dates for the backorder, I wrote a e-mail to the corporate office and they said they where going to contact me within 48 hours and nothing when i call they get upset and transfer my call to a person that is always in a meeting or having lunch. When finally i talk to someone they said that if i bring my credit card they can loan me a new tv. What kind of service is that?

My experience was almost exactly like the other review just below. I ordered two RAM chips for $60 advertised with a $40 or $50 rebate. Fry's did not ship the RAM until after the rebate period was over, making it impossible to claim the rebate. Also, it was WEEKS AND WEEKS before they shipped. I was out of the country when the package was delivered and it was past the return period when I got back. They refused to issue an RMA. Fry's feels it can ship your product whenever it wants but won't be at all flexible when that causes you problems.

This review was modified by its author, thermarest, on 2/23/09 1:37 PM.

Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks.  
 
I had to spent time and money to return the ram. They should not do business like this.

This review was modified by its author, dd2008, on 2/16/09 7:12 PM.

I placed my order online, and chose the "second day" shipping option. Three days AFTER my order was processed I rec'd an email from Fry's stating that "second day" shipping wasn't available to my address. When I requested a refund of the shipping charges they politely informed me that they could not do that. I feel that if a company offers you a service and you pay them in good faith that they should either deliver on their word or they should refund your money. Fry's did neither for me.

First of all, this only applies to the Fountain Valley, California Fry's. Anaheim and City of Industry seem okay.  
 
I ordered memory online for pickup at the Fountain Valley Fry's on the 17th. I get a confirmation saying it's ready to be picked up. I get there on the 19th and the cashier tells me they only have an opened one. He brought it out to me and it wasn't just opened, but half the packaging was missing. This is just plain unacceptable. Why give me a confirmation telling me it's ready to be picked up, have me drive and waste gas and time to go pick up used memory?  
 
I've been here numerous times and usually the extremely poor service is tolerable as I know what I want and get it on my own. This time, the level of stupidity by both staff and management was too much for me to handle.

This review was modified by its author, sisq0kidd, on 12/30/08 12:35 AM.

I've purchased there before.. Most of the time orders go through and everything gets shipped, but they don't always honor orders..  
They just cancelled my last order which makes me pretty upset.  
Just send me email saying that 'due to overwhelming demand' they cancell it. Just like that.  
Makes me upset wasting my time ordering and then nothing..  
They're ok to buy from, just don't get your hopes too high..

This review was modified by its author, maciekmn, on 12/11/08 9:21 AM.

Ordered 2 TVs online. Both were available and in stock. I was given the choice of having them shipped for free or picking up at a local store. I chose the latter. Then, received an email at a later time that the local store did not have one of them in stock, giving me ONLY the option of canceling my order. By now, the online stock was out, and the local store won't honor the previous price when they do restock. They should not offer in store pickup if it is not in stock. Best Buy and Circuit City honor their prices, and give realtime stock updates. My experiences at Frys have been extremely negative in store, and this just reinforces my opinion.

The order got confirmed and then after a day it got cancelled. Not only me..There are Tons of Tons of people order got cancelled.  
This is not only a inconviniece, this is the worst customer service that I have ever seen. Especially during thanks giving, we miss the other deals. See the entire story in the folliwng thread  
http://forums.slickdeals.net/showthread.php?t=1041792&page=9

I ordered a Panasonic phone combo as part of their Black Friday deals. I didn't get a confirmation until 5 hrs later. Then around 6 hrs later I get a cancellation stating that they had overwhelming demand and couldn't fulfill the order. How about an ordering system that has real time inventory so we don't waste our time and effort? They offered nothing as an alternative or a wait list for the item. Very poorly handled.

Rebates denied for Lexar memory purchased from Fry's.  
All requirements meet. Fry's customer service refused to assist in putting pressure on the manufacturer. This seems to be a scam. I will file a complaint with the FTC and BBB.  
Beware when buying from Fry's. You may be scammed out of your rebate. My recommendation is to purchase from another outlet.