Store #20 Phoenix,AZ I have shopped there many times and never had problems returning or exchanging anything. Friday 11-6-09 I purchased all the parts required to build a top-rated omputer ($745.00), the person I was to build the computer for had changed their mind. Today I had prompt, excellent service with their Customer Service dept and received a FULL refund. While I do not know about other Fry's stores nor have I ordered online but I rate the above store as EXCELLENT!

I recently purchased a Playstation 3 from Frys. I have heard several people talk about Frys's horrible customer service but I never had the chance to witness it first hand cause there was no problems with the products I purchased from them so far. Guess what? I had that chance with this purchase.  
 
I was really excited when I bought this Playstation 3 and brought it back to my car I noticed something was wrong with the box. THE SEAL WAS BROKEN!!! The seal was so small I didn't notice it at first. I returned to the store immediately to let them know about this and see what they can do about it. I met two representatives who were basically busy talking to each other before they turned to me and still KEPT TALKING TO EACH OTHER while one of them talks to me.  
They made up all kind of excuses. They even admitted that they WILLINGLY SOLD ME a open box product at the same price as a new product. UNBELIEVABLE. The employee sounds like he's challenging me to do something about it from the tone of his voice.  
I WILL NEVER I REPEAT NEVERRRRRR SHOP AT FRYS AGAIN. THE CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE. I DO NOT WANT TO SUPPORT A PLACE WHERE THE EMPLOYEES TALK TO ME IN A PROVOKING MANNER AND REFUSES TO DO ANYTHING AND EVEN ADMITTED THAT THEY WILLINGLY SOLD ME AN OPEN BOX PRODUCT AND THEY KNEW THAT IT IS OPEN BOX AT THE PRICE OF A NEW PRODUCT. AVOID FRYS AT ALL COST!!!!!

Most of my Fry's shopping is done 'in store', though I have ordered a few things online as well.  
 
I can't say that Fry's 'everyday' prices are fantastic, but some of the items on their special sales can be pretty good. For example, I will often buy my hard drives and memory from a Frys store on one of their super sales, while I tend to buy almost all of my other computer 'stuff' from newegg.com.  
 
Usually get information on the weekly sales items from http://www.frys-electronics-ads.com/ website. It is unoffical, but contains up-to-date page scans of Fry's print ads from major cities.  
 
I also usually buy discounted video games ($9.95 and $19.95 sales on many good titles that have aged a few months), as well as consumables such as DVD+R discs (again, on sale).  
 
If you have to do a return, the process at the local stores is about as easy as it gets. I had to do a return on a few occasions and no hassel whatsoever.  
 
If you are lucky enough to have a Fry's locally, its a pretty decent place. Certainly better than Bestbuy.

This review was modified by its author, Janizary, on 11/6/09 12:25 PM.

always go there at least once a week to browse during lunch. they always have good deals on new stuff - better than best buy usually. customer service could benefit from more training though...

They can do a better job at store pickup. It takes forever to find my items, and in my most recent example, they couldn't find the item that was reserved and they gave me one that was held for someone else. Not very professional. What if the person drove a long way to pick up the item? Live and learn: after getting a confirmation email, before heading out to the store call to confirm item is indeed being held.

On May 13, 2005, not 2009 we have made other purchases the specific order with the issues contained here began on May 13, 2005, we purchased a 52-inch Mitsubishi DLP for $2,599.00 and a service warrantee for $379.95 which is valid until May 2010. We purchased the Mitsubishi DLP because at the time we believed it to be the best viewing technology available, Mitsubishi with Texas Instruments Technology were both well branded names we believed to have integrity, we purchased from Fry’s because we believed this store to have great products with good pricing who would stand behind their sales, we believed we were purchasing a low maintenance TV that would last for many years in the manor of my trusted Sony Trinitron and if anything went wrong the extended warrantee would help assure us that the TV was covered. I was wrong on every point, this has turned into the biggest, most costly lemon debacle I have been a party to. The Mitsubishi DLP has endemic, (related to, a characteristic of) problems with the capacitors in the motherboard failing causing the TV to not operate in that it shuts itself down. It is a built in failure that Mitsubishi had to have known of during their product testing, just look on the web for the pages of reported failures of this technology. Fry’s salesmen do a great job in selling the extended warrantee and current technology other than that Fry’s stands for nothing. The DLP concept is a good one for a long lasting low maintenance TV but as mentioned above this design has a built-in manufacturers defect and is not built to last. The warrantee is the premier joke in this escapade. The purchase of the Mitsubishi DLP, which was the best technology available at the time; along with the warrantee we paid Fry’s $2,978.95 plus tax. Fry’s now wants to replace the Mitsubishi with the cheapest oldest technology they have on the floor with a list price of approximately $750.00. How on earth does that pencil out? The clause, #7, they use to justify this is “may provide replacement equipment with specifications as similar to the original specifications of the Covered Equipment…” this clause also allows them to install rebuilt or remanufactured parts. So what they are telling us is that the $750.00 Plasma is in the same category of specs as the DLP. When we bought the DLP it was setup on the floor receiving a PBS digital signal right next to a Plasma that cost two to three times more and the DLP picture was, in our opinion superior to the Plasma. The DLP outclassed the very expensive plasma five years ago and now Fry’s wants to replace the DLP with the cheapest oldest technology Plasma on their floor. Because of Specs? Bogus! What about performance? We did not go into Fry’s and ask for the cheapest oldest technology when we made this purchase. Prices have fallen, we have more than paid for a quality replacement and it is Fry’s who sold a product that was bound to fail due to a manufactures defective design. We have been to the store 4 times and called numerous times. The service manager is a good man stuck in the middle forced to spout dribble because he is stuck between a corporate office and the consumer. We are in the midst of sorting this out, for now I would say do not buy anything from Fry’s and never, never, ever buy a Fry’s service contract as they are not consumer friendly.  

Frys always advertises Virus Protection/Imternet Security Products with substantial rebate offers which often appear to make the product seem to be free or only a few dollars after rebates. I purchased Panda Internet Security for $39.99 and was supposed to receive two rebates which would have covered almost the entire price. After correctly submitting all of required forms and info and waiting the 12 weeks, I never received anything. When I attempted to contact Panda, they do not respond. Frys now says it requires copies of the sent rebates to assist me in any way. This is a scam and Frys is the perpetrator. This is the second time I have had this problem with this type of product rebate from Frys and it is illegal to use deceptive practices to entice buyers. I am reporting it to the state's attorney's office.

EXTENDED WARRANTY THEY SALE IS A FRAUD  
when frys ask you how would you like to pay an extra 40 bucks for the extended instore replacement they tell you your item can be replaced of the same or equal .  
 
 
and no reponse from anyone about their extended warranty money rip off  
 
but when you go back for the replacement if it aint broke, if it has dust or dirt missing anything they can see your item want be replaced as they promised when they take your money and they did me 3 times.  
 
dont buy the extended warranty.  
 
what happened this time my car stereo went bad  
so we left my car at the audio shop and we took my wifes car took my radio back to frys and they said since they could not test my unit they could not replace it, they want me to cut the power cord for the radio which cost me 80 bucks to have installed so that they could test my unit, they have other radios in the store and use the power cord from those , but they should not think im gonna spend 160 dollars so they could test their defective unit , we drove all the way from long beach to anaheim they had me and my wife wait 2 hours finnally they gave me a replacement but they made us wait another hour made my wife 1 hr late for work ,at the last minute they told me since we cant test your unit we cant replace 2 hrs. ill never buy another warrranty buy beware

This review was modified by its author, wc_wickedclown, on 10/20/09 2:07 PM.

I made the mistake of ordering from Frys. As a long time customer I'd never had any problems with Frys or its merchandise. After placing an order online I received part of my order. Frys promptly charged my credit card. I contacted Frys after seeing a message on the shipper's website indicating that they (the shipper) had never received the second-half of the order.  
At first I requested the merchandise. When it became clear that Frys was not going to replace the merchandise (that they'd never shipped), I requested a refund. over two months later Frys hasn't issued the refund saying that my claim is "under review." Frys didn't ship my merchandise, didn't issue a refund and doesn't respond to my requests for information.  

I have been a regular customer of Fry's for last 11 years. As I have been a satisfied customer so I started to buy Frys Warranty which is optional purchase as the time of purchase of product(s). Some time back I bought PSP and purchase one time replacement warranty from Frys for it. After a year or so, the joy stick on PSP got stuck and I went to store for claiming warranty. They denied simply by saying it is a abuse use. I got frustrated and pushed the jpoy stick on one side and it was no longer stuck. I was not only surprised me by Frys manager response but I now I think what will do with warranty I took for Mac, LCD TV and on other products that I took from Frys. I think it is a waste of money to buy extended warranty of Frys. It is recommended to buy extended warranties of manufacturers now-a-days.

This review was modified by its author, naren1, on 8/29/09 2:40 PM.

Frys is always busy and I always have to look for help - they don't ever ask if you need help! But they do have a great selection and good prices.

Never again!!. Worst customer service. DONT buy online!!!  
I ordered a printer from fys.com and it said 'store pickup only' which to me was great news. It showed me the closest stores which had the printer in stock and I picked San Jose. I paid wt ccard and got an emailed receipt. The next morning I get a called and the employee says there are 2 in stock but 1 is floor model and that she can NOT find the 2nd one. She said Sunnyvale has 2 instock. SO I called Sunnyvale and told them my story. He said he has 2 in stock. I made him check for sure. He finds the box and holds it for me. I DRIVE all the way there and when I'm about to pay, he notices the box he found is a different printer. Of course more $$. HE also could NOT find the actual box I wanted in stock!! even though it shows 2. I told him on the phone to go check for sure and he said he had it! 2 stores mess up in 1 day?? That's enough Fry's for me. Never again.

**UPDATE** Got the Alarm, 28 AUG 09, installed it myself and it works! Agree US Postal service is SLOW, not Fry.com fault. Great product...  
Ordered a CRIME GUARD CG-750i5 DELUXE 2-WAY SECURITY CAR ALARM on 7/JUL/09 -- on 15/JUL/09 I sent e-mail: "Got e-mail that said item was back instock and sent" -- 08/AUG/09 I was sent "Has anything under order # XXXXXXX happend? Response: "I apologize for any inconvenience. The order shipped out on 07/20/2009 with the united stated postal service. Delivery to APO/FPO addresses via USPS can take up to 30 days. Well it's been 30 days and nothing yet and no USPS tracking number sent.

This review was modified by its author, blaydese, on 9/6/09 5:10 AM.

I have been a Frys.com customer for many years and have never had a poor experience with them. I order from them occassionally, and have not been to their retail stores nor had to contact their customer service. Items have always shipped in time and been packed well.  
 
If I had to be critical, it is that the Frys.com web site still does not retain user logins. It's always inconvenient to login to check order details, only to require login again if you go to another part of their site. Also, the 'Express Account' link on the front page is still not working properly, in IE8 or Firefox 3.5.

I ordered two PANASONIC 6GB SDHC cards from them because the price was good. They ended up shipping only one to me. After I immediately reported the missing item to Fry's, they told me to wait 15 BUSINESS DAYS! Even until now, I haven't got anything. The is not the kind of quality I expect from a national brand.