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Store Rating and Reviews RazzPhoto.com (BestPriceCameras.com, citywidedigital.com, hellocamera.com, infinitiphoto.com, more

Homepage: http://www.razzphoto.com/ Shop Now at RazzPhoto.com  (BestPriceCameras.com, citywidedigital.com, hellocamera.com,  infinitiphoto.com, more
Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 20
   


Lifetime Rating: 0.00 / 10
All Stores Avg.: 8.12
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 20 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  
Black 
Friday 2009

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Nikon D3000 w/ 18-55mm VR $459 (+$57 55-200, +$116 55-200 VR) Camera
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 RazzPhoto.com (BestPriceCameras.com, citywidedigital.com, hellocamera.com, infinitiphoto.com, more Customer Reviews
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Very Dissatisfied
Reviewer: thompsonar15
User Rating: 
Click Here to See the Profile for thompsonar15

5/11/08 3:18 AM
Same story as many of those posted above. Tried to purchase a Canon camera (body only; I have the accessories), twice. The first time, they backordered it, saying it was out of stock for 6-8 weeks. The second time, I kept receiving calls for about a week, hangup calls at my house and on my cell phone. I now see this was when they were trying to upsell me the extra gadgets. At the time, they would either hangup or leave really garbled messages. One of the messages was actually a recording of the "salesperson" talking to someone else in the background.  
 
When I called to check on my order after the eight weeks were up, they put me on hold then hung up on me. I happened to be composing an email to the customer service at the time, telling them how poor a job they were doing. Funny, but no one responded to my email, later.  
 
So, I finally cancelled the order.  
 
Two days ago, I called Razz and BestPriceCameras, not knowing they were the same entity. I wanted to check the availability of the camera, now. Interestingly, they had the same on-hold music and voices, including Christmas songs in May. That's when the check-them-out lightbulb finally went off. And, when I finally spoke with someone, they were more than willing to sell me the camera, I just needed to buy the overpriced memory, or a lense, or (fill in the blank, and they'd have my order out that day. If not, then just the camera body could be ordered ON-LINE only, not through the LIVE person I was talking to. When I mentioned that their website showed the camera was In Stock, he very confidently told me that the website didn't show that. Guess what, he's right. That information came from ShopCartUSA.com, the link where I had found these sellers.  
 
So, final word, do not order from them. I have found a whole list of similar and related retailers that operate the same way, and will be using it to find an actual retailer I want to buy from.

Very Dissatisfied
Reviewer: builttospill1
Click Here to See the Profile for builttospill1

1/2/08 12:32 PM
I ordered a digital camera from this company because their web site said it came with a free promotional package, a dvd player or a tripod, camera case, etc., as well as free shipping. I needed the camera case so I placed the order for $679.00.  
 
No where in the order process was I able to choose what promotion I wanted, so I called them about it. After being transferred five times, and on hold for over 20 minutes the phone was answered by someone who said he was a manager and could help me. I told him what I wanted and he had no idea what I was talking about, even though it was displayed all over the web site. He said the order had not been shipped yet, and he'd throw in those things for free along with a few other goodies. I thought that was ok, and was about to end the call when he asked me if I wanted a camera that worked.  
 
Of course I wanted a camera that worked. He said I ordered one that didn't work and didn't come with a battery, charger, or firmware to run the camera. But for only $200 more I could get a working camera. I was put on the spot and fell for it so I said ok. He then told me their company was required to insure packages. I declined insurance and he said they wouldn't ship my order unless it was insured. I should have recognized there was a problem now, but I didn't.  
 
After everything was done he said it would ship out with all my "free" extras in about 30 minutes. I hung up and realized that he was lying, so I called back to cancel my order. They would not allow me to cancel after waiting on hold for another 20 minutes because the employee told me the order had shipped early that morning.  
 
This made me pretty mad because they obviously didn't send me a camera that didn't work that morning, or all the extras the manager had promised. I called UPS to see if they could cancel the shipment. They told me after billing had gone through only the shipper could recall a package. I called Razz Photo back, waited on hold, and told the customer service rep I would wait on hold while they recalled the shipment. After waiting on hold for another 20-30 minutes he came back and said he called UPS and they wouldn't let him recall it, so he put a refused shipment notice on it after the first delivery-attempt. I waited until the shipment arrived at the local UPS warehouse then called them and told them I refuse the package, don't deliver it, and send it back. UPS was great to help me with this.  
 
I filed a dispute charge form with my credit card after discovering the company charged me $989.99 for the order, much higher than the $200 more and insurance, and they told me I had to wait 30 days. I called Razz Photo back and demanded a refund. The rep told me as soon as they get the package back I'd get a full refund. On the 33rd day, they only refunded a part of my money. My credit card company took care of the rest. Don't order from them!

Page 1 of 1
Digital Camera & Photo Prices
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