Good selection, prices, and service. And the free shipping is great. I have purchased from futureshop.ca many times and will again.

Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop's fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop's customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again.

For two months I still have not Credit to for a defective fridge. I called Future many times about it. I requested a refund right after the fridge came. They finally picked it up on October 8th after me repeatedly calling them (probabaly about 10 times). They kept promising to get back to me within 24-48 hours. They never did. Once the fridge was gone, I continued to call them. They said I would expect to receive a credit 5-7 business working days. I didn't get anything. I called them many times as well, they keep saying I'll be getting the credit soon. It's now November 11th, there's still no word for them. They never responded a single call over the last two months (I called close 15-20 times). In the end, I actually had to call Visa to dispute the payment. Now it's going to take Visa another 45 days to investigate Future Shop. Future Shop is such a hassle. I don't trust that they'll give me back my money. I'll be extra careful with Future Shop if I were to buy anything from them again.

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This review was modified by its author, xie83110, on 10/25/05 5:55 PM.

Found a great deal on a toshiba laptop online with the Future Shop. Confirmed with Customer service over the phone that the laptop could be shipped to a different city. Representative happened to spell the name of my street wrong and the laptop subsequently has not been delivered.  
This would all be a minor inconvenience if the money for the product was refunded right away. After four weeks of dealing with Future shop on the phone unable to get any resolution. Three or more customer service reps had put traces on the return of the package. Every new Customer service rep has indicated that there had not been one put on it.  
THe computer has been lost on its return from canada post to future shop. NOt really our problem but they are not refunding the payment until it gets resolved. SUPER dismayed with Future shop and would like any advice as to how to escalate this issue to get money back

I bought an AOPEN DVD-CDRW rom from them with 2 years extended warranty. However after using it for only 2 weeks, the rom has failed to function and the slot just won't open! with all the hassels to take it out from my PC and take it back for repair, they are telling me it is my fault that causing the malfunction of the rom!! they are not going to replace or fix it for me for free >< now I am screwed and I had paid something that is not working at all!! the wrost place for electronics!

The Invoice Number that was posted is not the actual Invoice Number as I gave up on Future Shop and will never purchase another Electronic Item in that store ever again!  
 
In April of 2004 I purchased an Audiovox 8600 Cell phone from Future Shop in Ville LaSalle. The guy working at the counter was pressing for me to take the extended warrenty, because he said that these phones will break down. So I went for the 3 year plan. and I asked him what was the catch. He said, I could bring the phone in the store in half and they would still change it.  
 
Well my phone battery over-heated about 3 months later, causing the phone to go on fire. (Analog areas really make the battery hot) I brought the phone back to Future Shop and the new salesperson who wasn't even wearing a name tag, told me instantly that my warrenty is void because I got the phone wet. I brought the phone to a certified Audiovox repair service, and they told me that the phone was never damaged from Water.  
 
From a person that has purchased over $2000 per year of Future Shop merchandise, they lost an o.k. customer, and now it's time for others to hear about this problem. So I'm going for the word of mouth approach.  
 
Over-all rating... Very Poor.  
Customer Service Rating in the Phone Section... Extremely Poor (No Name Tag)  

Avoid this retailer. On March 12th I preordered the limited edition Halo 2 Xbox Bundle. It took 5 days for this company to process my order, and finally after it's processed I get a phone call telling me they are sold out and my product will be put on backorder. The site is now updated to show that the unit is sold out, but on March 12th when I ordered it the system stated that it was a preorder. When I explained to the CS agent that preorder is supposed to guarantee product she informed me that nowhere on their site do they list that as the definition of a "preorder". The fact is, they obviously took more preorders than they could satisfy and because they decided to sit on my order for a few days (my last conversation with them was on the 15th, when they were still listing "preorder"). I ended up purchasing it through an Ebay seller and actually saved $14.00, but this experience has definitely left a foul taste in my mouth for this company. Although most CS agents were friendly, I did deal with one very rude employee when I expressed my dissatisfaction in regard to my order being put on backorder. I wasn't offered any solutions whatsoever during this conversation. I called back to speak to a regular CS agent in hopes I could get some type of satisfaction and was told that they could have warehouse contact me with expected delivery date, but could not even guarantee me that I would ever receive a unit. They just couldn't understand that this was a Limited Edition product and that they probably aren't even getting anymore. They kept telling me that once they placed a new order with the manufacture that one would be allocated to me when they arrived. I think if they would have had a better understanding on what preordering actually is in conjunction with also understanding that this is a Limited Edition product, this negative experience could have been avoided.

Futureshop Lemon policy: Keep ALL your paperwork. Be prepared to debate the actual facts. Be insistent but not belligerent. You too can be a SATISFIED customer.  
 
27" TV purchased in 1999 with 5 year extended warranty. Policy at the time we purchased the warranty was '3 times same problem, unit will be replaced.'  
So, power switches break in May 2003, Feb23 2004, and Feb 12 2005. I was prepared to battle for our contractual rights of that policy. After explaining to the Associate at customer service desk that our warranty stated 3 times and replaced, she verified my statement with management. Upon her return she confirmed I was right but the unit must go to the shop to verify that, in fact, it was same problem. So once again I had little faith of our receiving a replacement as I was certain the service company would indicate a different problem in support of their client.  
It took only 3 days for return of the TV to Futureshop and so we went to the store to discover the outcome, again not feeling too optimistic. Much to our surprise, the repair service did report the power switch had failed and again they had soldered to repair. I pointed out to the Associate that perhaps they should consider looking for a new repair firm since the repairs do not seem to last and secondly, the service company will only guarantee their own labour for 30 days, parts for 90 thus indicating a lack of confidence in their own ability. Obviously, repeated repairs must cost Futuershop unnecessary losses.  
I then asked about my replacement due to the '3 times, same problem' policy. Of course she pointed out the unit was repaired and I was not entitled to a replacement. I repeated that, even though repaired, we seriously doubted it would last but that was not the issue. She stated we should return for replacement when again it went down. I declared, again, the 3 times same problem entitled us to a replacement now, not 4th time same problem. I also pointed out that the warranty was due to expire in Apr 2005.  
She enlisted assistance of another Associate but I simply kept counting the 3 work orders in front of me on the counter. When one Associate asked why had I not reported my situation when I brought in the TV, I told my 2 debaters I had, that once confirmed our TV indeed had the same issue,they would stand by their policy.  
Apparently, that disclosure changed the situation. One of the associates made a lengthy phone call and at the conclusion of the call, announce we would be receiving a replacement.  
So what a favorable surprise. The entire debate took about 30 minutes. They honoured their policy by providing us a replacement of exactly the same model we had purchased 6 years earlier (another surprise that it is still on the market). Futureshop has restored SOME of my confidence in big box stores.

This review was modified by its author, ronshe, on 3/7/05 6:56 PM.

future shop is used to be a nightmare to shop at. Their prices are high, and their supports can help you nothing. When I brought my NEC computer to fix because of some CDrom problem, which I had purchased full extended warranty with them at the time of purchase, there is nothing be covered at all~!!! They took my PC to 'fix' for 1 week (simply just because their technicians are bad and slow and stupid), then after that I was asked to pay for the repairing and handling fees!!! what is the warranty I paid for extra for? obviously nothing! I had refused to pay that fee and they said they won't give me back my PC if I don't!! then I said I don't need you to fix the CDRom no more, just take out whatever was added to it then give me back my PC. after a long mess, finally I get to open my PC to take a look over there. It was totally shocking! the stupid technicans didn't fix my things properly, they just mount my CDroms with some plastic bands!! didn't screw it up properly!!! this is crazy and all I want to say is never trust future shop, and if you want to get refund on items, do it immediately before it is too late!!

This is a good company despite what people are saying. I've had one iffy "transaction" there, but it was handled very well by the staff and happened to have been poorly handled by the manager. All I have to say to those others out there that had problems...it was probally your own fault. wqp, you bought a floor model; you call yourself a professional and yet you bought a floor model :(  
 
wro, do some shopping around; it isn't Future shop's fault that your an idiot. You deserved to wait.  
 
Pemberton 1962, drive and pick it up if your are so dis-satisfied. I highly doubt they wanted $400 to ship it also. Stop exagerating.  
 
dirty_harry, you go in there cause your an idiot and probally put the cd in wrong; and start treating them like crap. What did you expect.  
 
It is pretty obvious that these fine folks posting about FS have no clue. Mos tof these problems stem from customer stupdity.

As others have echoed, this store is to be avoided at all costs!! I purchased a laptop and despite being pampered and NEVER dropped, the screen failed. I went back to Future Shop and asked for it to be repaired since I had purchased an extended warranty at $399 (NEVER DO -- that's where the sales people make commission and give false promises!!). I was told 'physical damage is not covered' despite the sales associate saying it was covered "100 percent." When I contacted Compaq, they told me it was not their problem and that I have to go back to the store where I purchased it.  
 
Forget Future Shop, it sucks ass!! Next time I will go to a real computer store and pay a bit more for real service. In Toronto, check out CPUsed (sells new stuff, not just used) or Computer Systems Centre (Spadina/College) I have bought at both and they are much better (one guy even came to my condo to drop off a disk -- would Futureshop do that? Hell no!)

Beware on the PSP! I was assured when I bought my floor model widescreen TV that anything that happened to the TV was covered...well now that it's time to get a repair done, it appears that not "everything" is covered, burn in of the side bars in particular is not covered. So do yourself a favour and ignore the sales rep with their stupid little checklists of all these fantastic features, the warranty is an extended warranty plain and simple - it only covers precisely whatever the mfu warranty covers. Well I guess my family and I are SOL. Thanks Future Shop! It was nice spending $1000's of dollars a year at your store for all those years, but guess who's not buying personal or business items from Future Shop anymore!

Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr/mrs customer... we care...  
anyway... after reading all of them i have a few things to say..  
First of all, if you want to be treated well, here are some tips...  
1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping?  
2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say "just looking for now but if i need anything i will come ask you" is that so hard?  
3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask "Where is my rebate?" the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask "Why is this this price?" they just are.. sales associate has no control over it... or "whats on sale next week?" the sales guy doesnt know till D-Day and if he does he cant tell you.  
4. When an associate says "hi how are you" no need to say "just looking"... say fine... thank you.. isnt that the answer you want when you ask someone that question?  
5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer's warranty because you would need to the deal with the manufacturer if you do not take the service plan...  
6. Dont LIE! we all know "customer is always right".. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him "get medal of honor... it is a great game..." he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me "You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!" then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway  
 
Okay now here is some facts about FS:  
1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there)  
2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$)  
3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less  
 
One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime… dont make talk about it like it is one  
 
anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you  
 

This review was modified by its author, bor3d, on 1/11/05 11:42 PM.

The "Jump To Lightspeed" expansion pack for Star Wars Galaxies costs $39.99 CDN at Future Shop, Kingston, Ontario.  
 
It took Future Shop less than three minutes to take my money because there was only one customer in front of me at the checkout.  
 
After the purchase, I checked out the Staples/Office Depot store right next door to Future Shop. The identical upgrade was priced at $29.69 CDN at Staples. In other words, the identical product costs 1/3 more in Future Shop than it costs at Staples next door.  
 
I immediately walked back to Future Shop and demanded my money back as allowed for under their return policy. To add insult to injury, I was told to stand in line behind about 15 other customers and wait my turn.  
 
It only took them three minutes to accept my money for the purchase and now they expected me to wait in line for half an hour or longer after taking me for the initial ride.  
 
After reading some of the reviews for Staples and looking at their ratings, I wonder if I will ever shop at Future Shop again. I clearly picked the wrong door this time.  

This review was modified by its author, wro, on 1/8/05 8:17 AM.