Great experience. Order processed and shipped promptly (same day). Highly recommended.

I have been ordering photography equipment from Adorama for much of the last 6 years. In all that time they have have met - and often exceeded - every expectation. Their prices are always competitive and often times the best among other reputable online sellers. They 've always shipped products promptly and without hassle. I've worked with their customer service folks on a few different occassions and have had nothing but great experiences each time. In short, they've been my number one source for photographic equipment after dozens of sales and I've been completely satisfied.

Absolutley horrible customer service. I have ordered from them before, but this time was and still is the worst customer experience I have ever had. I ordered four items. When one of the items came, it was not as stated. It was supposed to be 5 inches in diameter and it was only three. I contacted them and so the story goes. After five emails or so i finally got a return email stating i needed to ship the item back at my own expense. Not gonna happen, so I sent more emails. Eventually I recieved an email stating to send the item back UPS and they would refund the UPS also. I send it back, and what refund do i get, only for the item and not the shipping. I am still fighting with them over this situation. IF they had good customer service they would have refunded me the Original price, the original shipping, and the return shipping, and I would have shopped with them more. I have spent thousands of dollars with them before but this time I have had to deal with tons of different people and tons of problems. Horrible customer help  
 
 
UPDATED 2 MONTHS AFTER  
 
I recieved a phone call today and they finally sent me my return shipping money. I can say this did help my feeligns about the company a little and I may buy from them again, but it does not erase the two months of trouble and argueing I had to go through, I would put it at dissatisfied now instead of very disatisfied.  
 
UPDATE After Adorama Reply  
 
As you can see they are now tryign to cover up there mistakes with lies on the site. My first email went out to them 2 days after I recieved the product, and there return policy is 14 days. So I did not contact them after the return poilicy time. The emails that I recieved some of the time that he is claiming were within 24 hours, were blanket emails that didnt even cover my issue. I would have returned it in the 14days if I ever got an answer on what to do. And the guy writing this clearly does not know what happened with the order because he wrote "As soon as we did get your email even though it was passed our return policy we sent you a pick-up tag at no charge to you and issued you a full refund" and I never recieved a pick up tag, I had to send it back at my expense and fight for my refund that they tried not to give me until I posted on reseller ratings. Apparently this guy is trying to return this to very dissatisfied by putting more lies out to make Adorama look good.

This review was modified by its author, resqd1, on 3/5/07 1:20 PM.

Adorama is great for serious photographers, especially for lenses. When you call, ask for Meyer. He was professional, straighforward, honest. He was the best kind of salesman, from my point of view. Expert, he enthusiastically tried to sell me things I really needed along with my purchase, but did not push too much or sell my some useless junk.

This was my second order from Adorama this year. I ordered via the net on 18 Feb. My order was shipped on the 19th and got to me on the 23rd. I will definitely buy from Adorama again.

I would like to thank you for the opportunity to do business with your company. I love the camera and always have bought Olympus cameras. I hope  
to do business with you in the future. Again thank you for the easy transaction with your company.  
 
Thanks!  
 
James Davis  
Preston, Minnesota  

This order was shipped but never arrived. When I finally found out it had been lost in shipping, a replacement was shipped and arrived within 3 days.

This review was modified by its author, jegallag, on 2/25/07 8:35 AM.

After a very bumpy first order. Adorama, has made things right. My replacement camera came in and is working perfectly. Though, I did have some customer service issues.  
 
Anyway, who is hesitant about ordering a Refurbed camera from them. Should order in confidence. I can't even tell the diffrence from new; except for the refurbed sticker on the bottom.

This review was modified by its author, mdmedicgod, on 2/28/07 2:52 PM.

January 19. 2007 I ordered three items from Adorama. It was delivered at my office on January 30. But the items received were not what I ordered and I returned the whole package the following day.  
 
Adorama has taken care of this and returned my money. I will most certainly do business with Adorama again (and again)...  
 
Hans-Petter  
 

This review was modified by its author, hpecon, on 2/26/07 3:45 AM.

Received very quickly great service and very much plan on doing buisness again.

Im still waiting for this small order hope to get it tommorrow feb 23

Extremely fast and smooth. Once again, the staff at Adorama were great. The biggest thing to me is that they were very cool about adding items for me, and emailed me promptly to let me know they they received my request. Customer service rocks. Thanks guys!

This review was modified by its author, rectifiedbuzz, on 2/23/07 8:09 PM.

I ordered a refurbished Canon EOS 30d kit and 100-300 4.5-5.6 lens from Adorama. I was skeptical about buying this because of it being refurbished but I went ahead and bought it because of the great price. I ordered it Thursday night and it was processed and shipped by Monday. It arrived at my house today (Wednesday). This camera is better than I imagined. It is practically brand new. Not one scratch was found. I bought everything for $1291.00 which included:  
 
-Canon EOS-30D Digital SLR Camera Body Kit with 18-55mm f/3.5-5.6 Lens - Refurbished by Canon U.S.A.  
-SanDisk 2 GB, 60x Speed Ultra II Compact Flash Memory Card.  
-Canon EF 100-300mm f/4.5-5.6 USM AutoFocus Telephoto Zoom Lens - Gray Market  
 
Everything was in excellent condition. Thank you so much Adorama! I recommend using this company.

I ordered two items via phone; a Lens Hood for my EF-Lens and air blaster to get rid of the dust on the lens surface. The person gave me a free shipping since he knew that I just ordered a photo bag recently. I waited a day for that confirmation and was told that it has shipped.  
Just today, I received these items and to my surprise, the box was pretty smashed up; I open it up, even the box of the Lens Hood was smashed up too. But, lucky me, not the items.  
 
But I'm glad everything turned out OK.

This review was modified by its author, radenasu, on 2/25/07 12:01 PM.

I intially had some customer service issues with these guys, but after posting my review here they went to great lenghts to resolve them. I will do business with them again.

This review was modified by its author, Socom, on 2/22/07 12:54 PM.