all good ratings about this store are probably true ONLY if you dont have to deal with customer service. 3 out of 4 calls, i had to deal with very rude and impolite cust reps. they shouldnot have been put at the frontline if they dont want to help with enough information for custs.
Experts say TV plasma is not supposed to be flipped around from the truck to dolly upside down like a piece of furniture. but i saw only one guy delivering 50" plasma flipping it around like that. i understand it's impossible for a guy with a dolly to deliver 50" without flipping it around. when he opened it up, cracks were all over the tv screen. and it was returned.
i sent an email the next morning and someone suggested me buying another one to expedite the shipment. wait a minute,....she even did not give me a certain answer or guarantee to refund my money or reship the product immediately but she wanted me to be possibly trapped in this hole again by putting double amount of money??? i asked for a full refund, but rejected.
another rep guy told me that they need to do investigation for 8-10 business days to be able to decide what will be done next. i completely understand that investigation must be made. but regardless the results come out from this invesgation, im 100% sure im as the cust/buyer (who did not even receive the TV yet) off the hook from this responsibility. but still adorama will not reship until all done. clearly to me, adorama is just covering itself, not prioritizing its customers.
someone promised me to give me a call the next day with updates, but i never received any call until about a week later after when i made the call. after a rude cust service i received, surprisingly, miraculously, my option to have a refund was open. and i took it.
if i'd never had this refund, i would have been likely giving adorama a BIG ZERO rating. since I eventually got the refund , even though after a painful week, I would give them a generous 1 minus.
