I bought a $1600 Canon Lens from Adorama not knowing much about the company other than the resellerratings feedback. The price was the best I could find on the net. Which always makes one skeptical. I am glad that I made my order after checking reselleratings. The item was shipped promptly. I only wish they had told me about the delivery having to be signed for. Luckily I live in a small community and I was able to divert the UPS delivery guy to my work place instead of at home, because it would have taken longer to get the item in my hands. I will be buying from Adorama in the future, the prices are good and they offer free delivery. Thanks Adorama.
Adorama is a very good company to order from. They let you know exactly when your item ships and they ship quickly. I ordered a camera lens cleaning kit and had it in my hands via USPS 4 days later! Keep up the good work Adorama!
I am totally pleased with Adorama's timely handling of my orders. Their website is easy to maneuver, and the selection and quality of the products they offer are impeccable.
At first I was a little unsure about ordering a camera online. I read some other reviews and decided to place my order with Adorama. The ordering process was very easy. I felt that it was a secure transaction, as I was able to pay using my PayPal account. I placed my order on the 14th. They said it would take 1-2 days to process and then they would ship my item and I would have it in -10 days. I thought that this was very reasonable. However, I was astounded when I had my camera in my hands on the 17th. They were able to process and ship my order SUPER fast. I am so pleased with Adorama and will order from them from now on. And you should too! Thanks Adorama!
I feel Adorama is the best online retailer for Camera and other electronics I’ve ever run across. I’ve purchased several thousand dollars worth of camera equipment and the order is always correct, in stock and delivered quickly. I’ve never had to call or e-mail problems because they don't cause any. And their prices are the best.
all good ratings about this store are probably true ONLY if you dont have to deal with customer service. 3 out of 4 calls, i had to deal with very rude and impolite cust reps. they shouldnot have been put at the frontline if they dont want to help with enough information for custs.
Experts say TV plasma is not supposed to be flipped around from the truck to dolly upside down like a piece of furniture. but i saw only one guy delivering 50" plasma flipping it around like that. i understand it's impossible for a guy with a dolly to deliver 50" without flipping it around. when he opened it up, cracks were all over the tv screen. and it was returned.
i sent an email the next morning and someone suggested me buying another one to expedite the shipment. wait a minute,....she even did not give me a certain answer or guarantee to refund my money or reship the product immediately but she wanted me to be possibly trapped in this hole again by putting double amount of money??? i asked for a full refund, but rejected.
another rep guy told me that they need to do investigation for 8-10 business days to be able to decide what will be done next. i completely understand that investigation must be made. but regardless the results come out from this invesgation, im 100% sure im as the cust/buyer (who did not even receive the TV yet) off the hook from this responsibility. but still adorama will not reship until all done. clearly to me, adorama is just covering itself, not prioritizing its customers.
someone promised me to give me a call the next day with updates, but i never received any call until about a week later after when i made the call. after a rude cust service i received, surprisingly, miraculously, my option to have a refund was open. and i took it.
if i'd never had this refund, i would have been likely giving adorama a BIG ZERO rating. since I eventually got the refund , even though after a painful week, I would give them a generous 1 minus.
Reseller Reply
Posted
by
8/12/09 7:26 AM
Thank you for your order and review. As I look up your information I noticed a full refund was issued already. It does take up to 8 days for a damage claim to be investigated by the carrier as noted on our website. I aploogize for any inconvenience you had.
Ordering thru Max N on Extn 2434 has been a very positive experience, he is a delight to work with, provides realistic advice, is very efficient and follows up on any questions. An asset to the adorama.
We have a 2 year history with Adorama and it has been nothing but Great! I order for a high school photo program and I get exceptional prices and even more exceptional service from our service rep Paul Truly. Adorama is the BEST!
Phenomenal service. Max Najjar really helped me with my lens selection, Sigma 150-500mm for my Canon 5DMkII body, also recommending UV, CL Polarizer, & 7 year warranty @ great price w/free shipping. Now I'm anxious for it's arrival. George
