I have ordered many items from Crutchfield and have always been pleased with their customer service even after the sale. They ship their products double boxed and well packed so I am not afraid to order due to damage during shipment. Also, they tend to carry some of the most popular brands and even gotten into more high-end items lately which I REALLY like and hope they continue to expand. Returns are easy and come with a pre-paid UPS label on most items except large ones like LCDs, etc. which is understandable. They have never hassled me about making a return either, even if I just don't like it or it was a gift that someone else didn't care for.  
 
I will continue to buy from them as long as their service remains top notch like they are.

This is the second time purchasing from them, and what a great all round experience. I ordered the item in the morning, by lunch they called to verify the order - no up selling what so ever, only verification - and then I was thanked and told my item would be delivered Thursday. Tuesday I came home, and the package was 2 days early! If Crutchfield has what I'm looking for and the price is competitive, they will always get my future online business!

Very positive experience buying an expensive CD player. Shipped 3 hours after ordering, took 2 days! (and that's standard free shipping to 900 miles away) Phone personnel courteous, and knowledgeable and helpful even when I didn't buy anything (on a previous occasion). I got one that popped up on their "scratch & dent" page, got 15% off for a virtually invisible scratch, new merchandise, great buy on a model that is not discounted anywhere.  
I highly recommend this store.

I was skeptical about ordering a large item from an online store but took a chance anyway and ordered a Panasonic plasma TH-50PZ75OU. I have been so pleased at how everything has gone I plan on using Crutchfield for all my electronic needs. Artie, who took my order was very helpful and even found a way to knock a couple of dollars off of the price. The set arrived in 5 days, well under the transit time that was quoted. The delivery men carried the tv in(up 3 flights), and set it up. The set is fabulous, everything was as promised, no dings, no broken glass, no dead pixels, perfect. I wanted what everyone wants, for an online company to deliver what I purchased in a timely fashion, and for the item to arrive without any issues or problems. That's exactly what I got...I highly recommend these guys.

This review was modified by its author, dbl heelix, on 2/20/08 9:25 PM.

Ordered a plasma TV and stand. Order was processed promptly and arrived, in excellent condition, 5 days later. Unfortunately, the driver neglected to leave the associated paperwork, including a packet of cable labels, so I called Crutchfield. They promptly sent a replacement.  
 
This was a thoroughly pleasing experience. Crutchfield's price was not quite the lowest, but their great customer service more than made up for it.

Ordered a Panasonic deck with Siruis as a Christmas gift. Got well in time for Christmas with standard delivery.

Very satisfied customer. Not only was their price on a sony bravia 40v3000 hdtv competitive, it came with a FREE wall mount kit of MY choice. However, the real reason i am writing this review is due to what happened after receipt of the tv. There were two very minor surface blemishes on the front of the television, shipped that way from sony from the factory. The tv operated perfectly; it was just these 2, very small, aesthetic imperfections. Not at all the fault of crutchfield. However, when i called crutchfield to verify that the tv was in fact factory sealed, and therefore the fault of sony, crutchfield nevertheless provided me with an immediate $225.00 credit due to the imperfections. I truly appreciate this level of customer service, in providing a cost adjustment to a customer where the fault was not even theirs. Crutchfield is a very reputable company that does what it takes to make an order right. I will use them again in the future.

I ordered a new head unit for my car from Crutchfield. With their online coupon, ebillme discount and $20 HD redio rebate, I got a $150 radio for $95, with all the install hardware. The first mount bracket arrived broken - I had a new one within 2 days, no charge or return. Then, the radio didn't work. They shipped a replacement immediatley without requiring me to return the original first, and paid return shipping. Tech support came in handy, and was helpful everytime I called (my first car radio install). What can I say? Sometimes they're pricey (not this time - cheapest I could find this unit anywhere), but they go the extra mile for customer satisfaction. The only real problem I had was that the trim ring that came with the install bracket would NOT fit around the faceplate of the radio, and took a LOT of dremel work to get it in. Even then, they shipped me a second aftermarket trim ring to try (It was no better) free of charge. A very good company to deal with. This was my third purchase from them, and all three were satisfying.

Pricey, but great service, financing options and very complete orders (brackets for speakers, etc.) You get what you pay for.

I have been ordering from Crutchfield for years now, and can say that I have not once been unpleased with their service.  
 
They can mess up just like any other company, but will make every effort to fix it quickly and at no cost to you. If they leave something out, all you have to do is call and you can bet that whatever you need will be on its way on the same or next day.  
 
I ordered a JVC receiver and ended up not liking it. They took it back, no questions asked after 20 days. They even paid for the shipping back.  
 
I have also called them a few times for advice on installations, and had to hardly wait any time to be serviced. They are very helpful when you call them for anything.  
 
Website is also very well laid out and helpful.  
 
I have found that their e-mail support is somewhat hit and miss, and their prices aren't much under MSRP, but for the amount of support and flexiblity, it is worth the premium.

This review was modified by its author, bleemus, on 1/25/08 4:36 PM.

This purchase was a real pleasure. The sales person I talked to order was very courteous, knowledgeable, and really friendly. I purchased a 40D with the 28-135 lens kit and the price was competitive, packaging was good, and shipping time was good. Will buy from Crutchfield again.

Got a 58" plasma from them, shipped on time, shipping company used was very good. Ok prices, great customer support.

HDTV ordered by phone at 4:30PM.  
UPS had the shipment at 5:30PM.  
TV delivered by UPS PM Monday the 10th - if UPS delivered on Saturday I would have had "Next Day" delivery.  
Telephone tech service responded promptly and accurately to a hookup question a week later.  
This - and past purchase experiences - convince me that there is no better on line electronics merchant available at any price - anywhere!

Purchased a Sony BDP-S300 Blu-Ray player at $399.99 on 12-7-07, free shipping and included Spiderman 3!! Everything arrived in a timely manner and well packaged, I couldn't have asked for a better purchase experience. Just today (12-19-07) I noticed the price dropped to $299.99!! Needless to say I was bummed out that the price dropped just a week and a half later so I called them up and gave them my sob story and they didn't hesitate and said I would be refunded $100 to my credit card!! This made me smile ear to ear, you couldn't ask to work with a better company than Crutchfield!! I strongly recommend purchasing through them.

I ordered yesterday 12/16/07 after speaking with customer service about questions I had on a particular head unit. Which I must say was professional. They really know how to take care of their customers. Soon after I received an order confirmation via e-mail, couple of hours later a shipment notice. All this on a sunday. Received the order the next day 12/17/07; I selected free ground shipping. My order came with the head unit plus the free wiring harness for my car and an install kit AND an iPod cable as bonus! Very happy with the value of the purchase. All the items were packed nicely with packing peanuts and box was undamaged. I have ordered a few items from them before and it has always been this way. Overall I am extremely pleased with everything; quality of service, customer service, speedy processing/shipment, and great price. I would definitely order from them again.  
 
Follow-up (12/27/07): I have decided to exchange/upgrade my head unit. There was nothing wrong with the current head unit, I just decided to upgrade. Contacted customer service and received an RMA all in one day! No problems or questions asked. Once again SUPERB customer service.

This review was modified by its author, mschief02, on 12/27/07 8:13 PM.