Excellent product, excellent service, excellent experience. I had heard of Crutchfield, and I expected that the gear would be high end but over priced. I was pleasantly surprised to discover that Crutchfield had the lowest shipped price (with discounts) on the Audio-Technica ATPL120 vinyl turntable that perfectly suited my needs. The item was promptly shipped in tremendous packaging. Great website and email communication/follow-up with a much appreciated personal touch. I would definitely purchase from Crutchfield again.

Great seller, great service, lowest price I could find on Polk Audio db212-2. Will definitely shop there again. Glad to recommend to anyone.

I couldn't be more pleased with my recent experience with Crutchfield and would highly recommend them to everyone. I ordered a car stereo and accidentally ordered the wrong wire harness to go with it. By the way, the wire harness and install kit are free at Crutchfield, whereas at the big box stores they charge upwards of $20 each for them. After contacting customer service I was told they would be sending out the correct harness and there was no need to return the first one. I will absolutely do business with Crutchfield in the future and will continue to spread the word about what great customer service they have.

After getting scammed at fotoconnection.com, I reviewed this site and chose to check out Crutchfield.com. I called on the phone and spoke to "Tony" who was very pleasant and helpful. I informed him that I was interested in a Nikon D40 kit, and maybe an additional 55-200mm vr- lens.The kit was only $429 ($20 cheaper than Best Buy or Circuit City) and he informed me that the 55-200mm VR lens was on sale for only $149! Shipping was free (and on time), and so is return shipping if needed.  
The Nikon D40 kit & lens arrived professionaly packaged and was exactly what I ordered with no surprises. NEW USA warranty items in NEW Nikon factory boxes- NO GREY MARKET ITEMS!  
I will not hesitate at calling Crutchfield again in the future. THIS WAS A VERY POSITIVE EXPERIENCE. THANK YOU CRUTCHFIELD, YOU SAVED MY CHRISTMAS!

Fast shipping, perfect product. Would definitely buy from again.

Bought a Sony Bravia on Friday. Received it on Tuesday! Super Fast Shipping. Package was in perfect condition. Low, low price!! Highly recommend them to anyone trying to save money by shopping online! :-)

I ordered a Canon 50D camera with a 28 - 135mm lens and a Lexar 2G memory card from Crutchfield, and was extremely pleased with the entire process, and the salesman who took my order.  
The camera was due in warehouses on 10/08/08, but I decided to preorder on 10/07/08.  
I spoke with a salesman named Buzz, ext. #3209, who did not try to pressure me at all to preorder. When I was debating purchasing expedited shipping, he told me not to spend the money, as the camera should arrive at my house within 2-3 days with their standard free shipping.  
He also did not even mention an extended warranty, which I appreciated.  
Even though the camera was not scheduled to arrive in their warehouse for another day, the entire order arrived at my house on 10/10/08, which was within the 2-3 days that Buzz had promised.  
Everything was well packaged, with styrofoam peanuts inside tha package to protect the merchandise, and everything was perfect when it arrived and I opened it.  
Because they offered free shipping and did not charge sales tax, they were the least expensive of all the online retailers that I considered.  
I would not hesitate to order again frim Crutchfield. I feel that they have the same degree of professionalism that I had always thought was exclusive to LL Bean.

This review was modified by its author, burlingtonvt, on 10/23/08 7:43 AM.

One of the best, most helpful, most reliable, and most friendly online retailers I've dealt with. I was interested in a Sony Blu-ray Disc player that was out of stock everywhere, including Amazon.com. I was surprised that Crutchfield listed it as "In Stock" but their friendly, helpful Online Chat advisers confirmed it was in stock. After placing the order, the unit shipped the same day I ordered it. In fact, it shipped less than TWO HOURS after I ordered it.  
 
Crutchfield.com is now at the top of my bookmarks.

This review was modified by its author, Dave Dugal, on 10/23/08 6:21 PM.

I ordered an iPod interface for my new 2008 Toyota Tacoma. I used the company’s website to find a fit for my truck, and ordered the part. I even called and talked with a representative before I placed the order to make sure it was completely compatible with my truck’s radio and to see if I needed any extra parts to make it fit. The representative I talked with was very helpful and professional. Even though the item was backordered, the order was filled and I received it before two weeks was up. The device worked perfectly with my truck. I would definitely recommend this company to anyone.

I hate to do this to Crutchfield, but I have to give them a bad review. It is not so much their problem than it is the problem of the shipping company they use, but it is still their choice to use Eagle Freight. I received a call from Eagle on Wednesday trying to set up an appointment and we agreed to Friday between 1 and 5. Around six that day I gave Eagle a call and they said there had been a communication error between the trucker and the person I spoke with on the phone. I stayed home from work for five hours Friday for nothing. They told me they would deliver it Saturday (the next day) between 10 and 12 in the morning. I called them around 1pm Saturday and was told that the same error had occurred and that the TV was still in their warehouse. It was finally delivered about 3 hours and at least 4 phone calls later. I would have expected Crutchfield to use a more reliable shipping company with all of their great reviews. I am very disappointed.

Crutchfield is THE place to buy car audio for the self-installer. Their online info and reviews are very complete and helpful. And they include everything you need for the install. Highly recommended.  

My first purchase from Crutchfield. The shipment arrived today. The whole process was a fantastic experience. The website is very usable. I had to use phone support because I was using some coupons. The person on the phone was amazingly patient and courteous. I was given a date when the product would ship and an estimate of when to expect the delivery. Simply top notch service. I will going back more to Crutchfield.

This was my 3rd order from Crutchfield and just as painless as anyone else. Their prices are generally higher than most, however when you catch them on sale and use a referral code, you can generally get a pretty darn good deal on things. Their support and staff are possibly the best of any company on the web however, I just wish their prices were a bit more consistent with other online dealers so I could buy everything from them.

Crutchfield is the best!!! I've ordered a few times from them and have never been dissapointed yet. Are they more expensive than some of the other places, YES, but their customer service cannot be beat. I was installing my components, and crushed one of my tweeters trying to get it into the mounting cup. I called Crutchfield, explained what I did, and asked how do I order a replacement tweeter (Fully expecting to pay for MY MISTAKE), they sent me out a brand new component kit, told me to use what I needed, and return the rest along with my damaged parts. Shipping both ways was paid by them. How can you ask for more than that? I will continue shopping with them and I feel the slightly higher price is well worth the peace of mind you get from their customer service, and their tech people.

Bought a deck from them and while the shipping was fast and while the support hotline is nice, the deck was way overpriced compared to the competition. I saw the same deck a week later for $50 less at NewEgg. I almost bought a pair of speakers from Crutchfield and it turns out they're all more expensive than at Sonic Electronix or even eBay. Ridiculous.