This company seems to run a bait and switch operation. I was called after my order to with a strong arm sales pitch to buy extra overpriced accessories. When I didn't buy any accessories I was told it would take 4 to 6 weeks to ship. When I checked on the status of my order via Yahoo I found that the order had been canceled.
I tried to purchase the Canon Powershot S3 IS from ccicameracity after seeing the great price online doing froogle search. I ended up purchasing it online. I later received an email saying to please call in. I did so and received an agressive upsale that was very condesending. They were pushing memory, straps, warrenty, etc, and for an extremely high extra cost. I said no of course. This made the person upset and start insulting me telling me I must not know about cameras, etc. Then was told it would take over 2 months to get one in that was stripped down like I wanted. I really didn't want it stripped down, as the camera normally comes with these items, but had no choice with their scam high costs for those items. I ended up calling them back that afternoon to try to cancel my order. They hung up on me three different times when I attempted to cancel. The last time they told me that I was to be charged a large restocking fee... even though they had already said it was not there and would take months to arrive. I got off the phone and ended up CANCELLING my CREDIT CARD w/ my bank ASAP and was lucky enough that they hadn't had time yet to charge against it. I would not give them any Credit Card number. You will end up having to do anything to keep those NY asses from stealing from you if you do. They will try to steal from you too if you order from them. Do not tempt fate. Order elsewhere and spread the word about those asses! Bananaboat appears to also be the same company as I called there afterwards and got a simular sounding person with the same tactics.
They had a good price listed on a canon camera so I ordered it on line. The next day I get a message to call CCI Camera and after 5 trys I get to talk to a person. He tells me that I have to spend another$130.00 for sometype of kit or he can't ship my camera. I refused to buy anything but the camera and the sales persons got mad and hung up....Really Bad Company.....DO NOT ORDER FROM THEM !!!!
NEVER GOT ORDER!
This review was modified by its author, kcuga1, on
12/9/06 8:31 AM.
I am so dissapointed... I thought I was being so smart... I ordered a camera body only and then ordered a good lens, battery and charger from another company. Shipping for the camera was $30 and I was told it would arrive in 7-20 days because it was being shipped from overseas.... that was a month ago and it still hadn't arrived... I called today to see what was up and he said "oh do you want to order the battery?" and when I said that all I needed was the body he said it would be another 3-4 weeks... Fortunately I was never charged... I really believe that my ordered was just being ignored because I wouldn't order the expensive extra parts...
The reviews are quite telling, and my experience is similar. Many folks here seem to lodge complaints with the BBB - who doesn't actually have any capability to do anything at all. They're not a real agency, they are just a ratings service.
I've instead lodged my complaint here at the NY state AG website:
I wonder how these people are running online shop in USA after so many fraud relted reviews are present for them. They carry a tag of sponsered merchant from shopcartusa.com and everyprice.com which I never believe. I find pricegrabber and pricescan do a better job on featuring their preferred merchants.
I Ordered Sony DVD-305 camcorder on Saturday night. I got a call from one sales guy to confirm my order. He tried to sell me accesories which I declined. After trying to sell more for few more minuites he gave me order confirmation number. Next day when I checked my order status, I was surprised to find it's cancelled.
I called them and asked why it was cancelled, they simply said that if you buy the complete package then they have it in stock (which will cost me $156 more) but they don't have the item in stock I ordered if I don't buy accesory.
I undestood that it's a scam company and so didn't argue much and let the order cancel.
I placed an order on September 26 for a basic camera body, which was indicated as available. After three weeks, I was forced to call them (Sending an e-mail to their e-mail "Contact" only gets you a message to call them at a (toll) number. They then tried to upsell me an identical camera with over $500 of "accessories" as part of a "package". I refused, and they then said the product would ship in two weeks. That was four weeks ago and no product. Ultimately cancelled the order with no delivery!! This is a cheap marketing tactict to offer a product which they do not have and have no intention of providing - they want you to call them and buy a bunch of "accessories" which cost half as much as other stores. Stay away!!!
poor decription on site. after ordering, said the camera I purchased was a Sony international version and didn't come with a battery or charger.I cancelled the order.TERRIBLE RESELLER!!
I too ordered a Canon 30D w/premium package. I did not receive a confirming email as expected, so call to see if they had received the order. Upon checking my order, the rep began to pitch an upgrade to a package with two lens. I declined.
I did verbally accept an additional battery and charger for ease of mobility, although his attempt was to say the package didn't come with a battery. I didn't argue that fact but completed the purchase. I requested a final balance and was quoted $1138.
I still did not receive any email about my order so checked my credit card account and noticed a authorization request (not actual charge yet) for $1698. I attempted to contact their customer service but to no avail. I continued to let the phone ring until a forced disconnect by the phone company. I did this exercise 6 times for a total of 12 minutes of ringing!
I contacted their customer service the next morning after four 2 minute ring sessions. When I attempted to correct the order, I was told I had authorized the changes. I replied that I had not. At this point, Ronnie got very rude and began to tell me that changing my mind was not a refundable option (the person the day before said I had 21 days to see if I liked the product).
Ronnie began to tell me to shut up. My reply was "No, you need to shut up and listen and cancel the order." He became extremely rude and continued to tell me to shut up and listen. He finally said "Shut the f*** up!" I responded with "Excuse me? You need to shut the f*** up!" At this point he replied "Shut the f*** up! I'm going to cut your f****** lips off!". I was astounded. Although I did not have my tape recorder handy (I use it to record conference calls), I informed Ronnie I was taping this conversation and would report this incident to the BBB and Federal Trade Commission. I was also going to check on legal actions.
I finally hung up as he continued to ramble on, but in a much changed tone. I've contacted the BBB of NYC (www.newyork.bbb.org) and the Federal Trade Commission. I have also posted my experience on ripoffreport.org and this site. I find their website (royalcamera.com) displaying a 5 star merchant for everyprice.com and shopcartusa.com truly stercoraceous!
Additionally, my cc account must be changed and the charge disputed.
I feel stupid. I wish so very badly that I had read all of these reviews. On ShopCartUsa this company has great reviews. People say things like, "the best customer service." I order this camera based on these reviews. After my horrible service & experience I started researching the company. I found this website. My story is almost identical to everyone else's on here. I am very worried about getting my money refunded.
This review was modified by its author, groovinkc, on
11/16/06 4:17 PM.
We ordered a camera package over the internet. A few days later we received an email stating we had to call to confirm the order. When I called they said they were having a lot of returns on those lenses (defects) that came with the package and "we should really upgrade" (the old bait and switch). And also that the camera didn't come with a battery and we HAD to buy it from them. I said OK. During that call they hung up on me 3 times and were rude. Meanwhile I called my boyfriend to see if he still wanted to buy and he said he was going to call them and speak with them. He called me back and said to cancel because they hung up on him a few times and called him a "retard". When I called back to cancel they gave me a long distance number to call, I called and spoke with a "manager" that wouldn't give me his name and proceeded to argue with me threatening me that he was going to pretty much charge whatever he wanted on my credit card for canceling my order. I called my credit card company and he put me on hold while he talked to CCI, when he came back on he said they were rude and that they were going to take off the amount they posted on my card(that was more than either price CCI gave me in the first place). I called CCI again to confirm and she said that they were deifinitely refunding my card with NO cancellation fees what-so-ever. I called again to report whomever called us a retard and I got the same "manager" as the first time stating that he couldn't guarantee I wasn't going to be charged a cancellation fee. I told him we'll see about that and hung up. Monday my credit card co. is supposed to call me to see if they charged me any cancellation fees...we'll see. They did finally take off the charges to my card, almost a week later....
This review was modified by its author, shari9816, on
11/22/06 5:34 PM.
I'm totally digusted at thier customer service. I was about to make my order when I decided to call in to confirm several things. I simply want to know what the camera kit I was looking at come with, I ended up being called and idiot and hung up on.
This review was modified by its author, Unhappy27, on
11/20/06 9:02 AM.
This is a fraud company. You have pscho people who operate this firm and the one I had the PRIVELEGE to talk to was Max. I bought a D70 from the website and then received a voicemail asking me to call to confirm. I called and the rudest Customer Rep replied. He tried to sell me stuff and when I said I am not interested he asked me " HOW DO U THINK YOU WILL USE IT - WILL YOU SHUV YOUR FINGER IN IT??". I told him its none of his business and he responded my saying " NO DO U WANT ME TO SEND YOU A FRAME SO THAT YOU CAN FRAME AND KEEP It?" . When i said I would complain him to BBB he then went about saying" YOU ARE A FOREIGNER AND YOU WILL COMPLAIN!!". At that point I cancelled the order and lodged a complain at the BBB. My file number is 4423757. I cancelled my credit card because these people are freaks!!
I tried to order Nikon D200, the saleperson told me D80 is much better and newer, also stated there are two D80 models which is fales, he sold me D80 body plus 5hrs battery and 512 mb card
for $1228. on their own websit price listed a package withevery thing I bough plus two lenses is $919. The saleperson was rude
After you placed a order, you hardly reach them to make a complain. I have no choice but return the merchandise back to them and notify my credit card co to dispute the charge.
this CCI camera city is scam, they listed the low price to trick you to buy, Pleas do not put yourself into their scam.This is the worse exeperience I ever had in my lifetime. Again DO NOT BUY
THINGS from CCI Camera City.
