I was very happy with the friendly, knowledgeable customer service. I was looking for a 3G router that would support AT&T's new Lightning USB data card. Although I could not find any routers that listed support for this data card, I called and asked if they knew of any routers that supported it. I was told that which routers they had tested with that card, and which ones worked, and which did not. I purchased one of the routers that was supposed to work, and, they were right! I'm also very happy with the performance of the router so far. I paid a little more than I could have found elsewhere, but I appreciate good customer service. They also shipped it within a few hours of my order, so I received it very quickly.