I ordered the Magic Mouse for my iMac the day it was announced which was the 20th of October. It clearly stated that it would take 5-7 days to ship since they didn't have them in stock yet. After 7 days, it still hasn't shipped, so I called customer service. Their service was absolutely fantastic. I told them that it's been over 7 days and they immediately upgraded me to Priority Overnight Shipping at no charge. It arrived in good shape and on time. The Apple Store provided me with their best service again!

This review was modified by its author, arthursiew, on 11/2/09 12:29 AM.

I've always had positive experiences with Apple. I always choose their free shipping because its fast. 3 business day shipping. Why pay $18 for their 2-3 day shipping? Great, economical packaging. Great products with no issues (knock on wood). Will always purchase from Apple unless something drastic changes but I doubt that will happen.

Very good experience with the Apple store. Ordering process went well and payment went smoothly and was very convenient. Product was shipped the day I ordered and it arrived 2 days later, within the stated arrival dates. Will buy from again.

Ordered a refurbished iPod Touch at Apple Store for a great price and free shipping. It was delivered in 4 days (despite the fact that the shipping originated from China). The product was wrapped in tape and factory-sealed in a white box with new ear buds. The screen was slightly skewed and there was a very small chip on the metal case. Called Apple Store. They issued a RMA and prepaid FedEx shipping label right away. I was told that the replacement would leave the warehouse as soon as FedEx received the returned package. Apple Store used next business shipping and the replacement arrived quickly and in great shape. Great service! Will definitely order from them again.

This review was modified by its author, hzreseller, on 6/3/09 7:28 PM.

Never had a problem with apple.com or their products.  
 
They are a bit price challenged, but I buy a lot of referb (still pricey, but good quality).  
 
Recommended if you like apple products...I do.

I purchased a MacBook Pro from the Apple store. I had several problems with it in the first couple months, a call to Apple and I was told they would repair it at no cost. I sent it off and received it back just 4 days later with everything repaired!  
 
Several months after this I had some more problems with the computer and another call to Apple and they said they would repair it. So I sent it in again, however this time it took 3 weeks to get it back to me and when it did come back it was in poor condition. Another call to Apple and they said that they would send me a replacement at no charge! When I got the new computer I found it was an updated model which was faster and better equipped!  
 
Although I had problems with that computer as well (reliability seems to be worse than PPC days :/), so I called Apple yet again and they told me to try to do an erase and install. After the issues continued after the aforementioned erase and install, I called and they sent me yet another replacement at no cost! I did purchase the AppleCare plan, but it has more than paid for itself. I will say that each call got me a person who spoke perfect english and were more than helpful. The service is fantastic, will buy from again!

This review was modified by its author, That_fox, on 3/15/08 1:31 AM.

Good communication on shipping, decent order interface for configuring Mac. Love Mac OS and hardware over PCs. Hope they keep innovating on the computer front!

Ordered a new MacBook during Apple's black friday sale. Suprisingly it shipped the next day (On a saturday!) And I got it on Tuesday. Very speedy transaction from start to finish. Good job!

Not only was I wary of spending over 2,000 on a new computer with an operating system I have never used, I was even more anxious about the tech support I would receive if I ever were to need it. Turns out just recently I need it. The battery on my Macbook Pro cuts out after about 30 minutes of use (unplugged) so I gave apple tech support a call. The best part is that during this time and several other times I have called, I have spoken with someone who speaks perfect english, probably American. Everytime I have called they were more than helpful, even when I had no idea what I was doing. Great support from Apple and could not be happier.

I just purchased two refurbished iPods: a 1st Gen 4GB nano, and a 30GB Video iPod.  
 
There was an issue with the address, and i got an instant email from apple, requesting to rectify. I did it, and in the next day i received the iPods.  
 
Kudos to Apple.

Ordered a refurb. Black 2-gig Nano for the wife, shipping was good Nano was even better, just like new.No problems with product.Wife loves it over here creative MP3 player.

After looking around for an ipod shuffle 2.0 for cheaper than what apple was offering, I decided to just give in and order it from them. They had a free shipping deal going as well as free engraving if you like.  
 
Buying the product was painless, however I don't like having to register with a company if I don't want to. Apple forces you to, even though I won't be the one using the ipod. Minor grievance.  
 
The product was shipped promptly and arrived within 6 days from the date of purchase which I pretty fast for the holidays. The product was packaged as expected in a small box using some bubble fill. Everything went as expected.

I went to apple for an IPOD 4 Gig nano...Ordered the white refurb model...they had a problem with the package according to fedex who state it arrived damaged ..but as soon as I called they over-nighted another one...I had my nano in less then a week...a 5 day turn around...excellent product at 60.00 to 100.00 off the retail price full funtional plug and play! Only thing I want now is a new head phone set since I really dont have ear holes big enough for ear buds!! Apple is the best!! Ordered online and an hour later it was on its way tracking # and all...will shop again with apple..

I ordered an engraved white 30gb iPod for a present on wednesday the 5th. I assumed that I would receive it after the 10th which happened to be the persons birthday, but actually received it on friday the 7th ! Thanks Apple!

I had trouble completing the order online, so I called the phone #. Very nice and polite customer service.