Ordered refurb Ipod Touch 2g 8gb. Shipped quickly. Powered up, display crashed within 15 minutes, icons disappear, pale yellow, magenta screens. Despicable quality control. If this is how Apple has to pump up its stock price - by selling junk - maybe people should consider other options.

Apple store sucks addresse was wong immediatley tried to change and they said already had shipped 1 minute later? Come on apple do your products suck so bad that you cant let somone cancel or even change addresse within 30 seconds of order being placed.

This review was modified by its author, shawn_bowen, on 9/2/09 10:47 PM.

Apple is the worst company I have ever bought from. You walk into their store because your shoddily build ipod broke, ask for help, and they tell you to make an appointment at their "genius bar" to meet with a "genius". Naively thinking that a "genius" is someone who can do more than tie his own shoes, I made an appointment. I came in at the appropriate time, but I had to wait for 1/2 an hour because the geniuses were "backed up". When I finally got service, I handed the ipod to the "genius", he immediately attempted to do the exact same things that I had already tried at my house. Guess what, the ipod still didn't work. Since it was out-of-warranty I had two options, replace an obsolete ipod for as much as I paid for it, or get 10% off an overpriced new one. I guess I'm stupid for thinking that the "geniuses" might be useful for anything other adding body heat to the room. Turns out that they can't actually open anything up and fix it. What they do is look at it say "Hey it's broken, but I can't fix it." If they can't fix anything what the hell does Apple pay them to do? Their warranty is pathetic; 1 year, but with good reason; they already know the item will fail on you so they give you an absurdly short warranty. I will NEVER buy anything from Apple again, and I advise everyone else to do the same.

This company is showing its arrogance to its potential customers. I am one of the "victims". I placed an order of a MacBook online and never received a confirmation email. I felt a bit strange although the order is valid when checked my Apple account whose user name is my email address. I had been checking online status for a few days and hoped that the order will arrive in time as a Birthday gift. A few days later, I received an email from Apple, as they indeed had my email address, stating that my order has been canceled. The reason of cancellation was because the items I ordered were for resale purposes. I called in and was told that they've found my email address as a reseller on resellerratings.com. Before hanging up the phone, I quickly went to that webpage and searched for my email/user name, neither came up as a meaningful entry. Without being able to explain any further why the Apple took such action, the Apple rep could not provide any more help other than telling me to try to order again, and probably get the same rejection. Yeah, Apple, keep the arrogance to yourself. I never had a good impression about your products and always kept away from them. I must've been out of my mind to make this purchase. I'm glad it's over, and never again.

I recently purchased Canon Vixia HV30 from Apple thru shopAmex network. After placing order the order acknowledgement that I received was for Canon ZR950. This is kind of bait-and-switch tactics from seller. I called back to cancel order as that was not a product that I wanted.

I recently purchased a 500gb MyBook external hard drive to store photos and other documents. The Apple store sales person convinced me eSata was the way to connect my laptop to the external hard drive. I purchased an eSata module for my MacBook Pro and plugged it in. When I looked in the box for the external hard drive, there was no eSata cable to hook the hard drive to my laptop.  
 
There was firewire and USB cable, but no eSata cable. I searched the Apple web site. No eSata cable is available for purchase. I went to the Apple Store. The manager told me corporate dictates what he stocks on the shelf. He has no eSata cable. I asked why he would sell me an eSata module for my laptop if it will not hook up to my external hard drive because they do not carry eSata cable. I have a product that is useless, the module I plug into my laptop. I use the firewire cable so the laptop can talk to the external hard drive, but I wanted the eSata hookup.  
 
Question: why doesn't Apple carry the eSata cable, but they sell everything else? Dumb. I was all excited about using the eSata connection, but can't. I have to go to another vendor to get the cable. Usually Apple has it together, but not on this issue.

BAD Technical Support. You will get refurbished unit if you send your unit in for repair. They don't even try to fix it. Once a problem is identified, they automatically send you a refurbished unit. So unless you want a refurbished unit, and we all know how wonderful those products are, you are pretty much screwed!

Tried to return defective product, told was within specifications. Charged $200 in restocking fees. Horrible genius bar workers and managers.

One word: Horrible!  
 
They sent me the wrong cable, and refused to exchange it for the right one without making me pay for a restocking fee plus more shipping and tax(Which no other site has ever made me pay tax that I recall). I sent off an e-mail to customer service, that basically just said that I need to read the refund policy, without addressing anything specific.  
 
This is by far the worst experience I'v had with an online retailer to date. Stay Far Away!

This is the most horrible experience I've had with a company, and believe me, I've dealt with a lot of online retailers and none of them are as close to being horrible as Apple's. Dont get me wrong Apple retail store support is awesome, but AppleCare is worst than Dell's outsourced phone support.  
Purchase a Macbook Pro refurbished on oct 24. first problem : they charged me an extra 1200 bucks on my checking account. WTF ?? I called them and took them an hour to fix that problem.  
second problem: got my macbook pro within a week, found out that the AC adapter was DOA, now how the hell am i supposed to use this computer if I cant charge it ? called applecare, and guess what ? they told me they couldnt do anything about it, after several heated arguments, finally got them to ship a new one for me. THEY PROMISED ME IT WILL BE SHIPPED OVERNIGHT. Well I was satisfied then, but guess what ? I waited 2 f'ing weeks just to get the part shipped from Apple, and they didn't even get the address right. Shame on you Apple, Dell's support is better than this,

I ordered two pairs of headphones for my Ipod. Shipping was prompt, but one pair, sounded terrible even though the ratings were goood. I tried to return them to the store, and it was a nightmare. Put on hold, discconnected, etc. It took almost an hour. I would not but from the Apple Store again.

So far, My experience with the apple online store has been a nightmare.  
 
I recently decided to purchase a new black macbook for school. I went with the student promo that offers an ipod discount when ordered. With this I picked up a black 30g ipod.  
 
My online order went fine, I selected 2day shipping, done, easy.. All is well? WRONG.  
 
The next morning I get an email saying my order was not processed because the shipping address I put on my order was different from that on my debit card. It WAS NOT Different, so I call apple.  
 
The Rep double checks both addresses given and then calls my bank to confirm. Everything is correct and he clears the order and also reverses my $18 shipping charge. great!  
 
My ipod was shipped July 24th, I recieved it today, July 26th. Two day shipping works! WRONG AGAIN. Inside the SEALED FEDEX box, Everything is torn to pieces. My ipod box is open and ripped in half. When I open the mangled box, there is ABSOLUTELY NOTHING inside except the cleaning cloth and the cd. Seeing as how the box was sealed, and shipped FROM apple, this definitely raises some eyebrows. They have yet to respond to my emails and calls.  
 
So on to the other half of my order: the new macbook. I ordered this with 2 day shipping because I am getting ready to move at the end of the month. Apple said OK, we can get it out in 2 days. Once again, oh so horribly WRONG.  
 
See, what Apple fails to mention is that if their products are not in stock at a local facility, they ship it from CHINA just so they can say they are 'ALWAYS IN STOCK'. It has been 2 days since my macbook 'shipped' and the Fedex tracker still shows it in China. I know for a fact it wont be able to get here before I have to move, therefore creating another shipping problem. great.  
 
I love apple products, they are amazing, but do yourself a favor. If you are planning on ordering anything besides an ipod through the apple online store... DON'T. Go into a local apple store and purchase in person, save yourself a headache. The Apple online store charges tax anyway, so you don't gain any benefit purchasing online.

Worste coustimer services ever. My sister's ipod mini's wheel broke. So since it is still under warrenty, we went onto the applie website, to get it sent in to repair. Well that was a week ago. And Apple still has e-mailed my mom or sister. And it said the ipod was all of warrenty which is a lie, because the ipod was bought in Sept. of 05. So my mom called apple and they said they never recived the fax or e-mail. So my mom sent the fax and e-mail again, and still no responce.  
I don't know where apple get's their better the windows. All the PC windows's computer, have better tech support, you get a responce within hours.

Absolutely horrible customer support. Within 45 days of getting my system, the mouse died (would not scroll down anymore) I tried Apple's cleaning procedures to no avail, so I called Applecare and spend 45 minutes on the phone with a tech who refused to just accept the fact that the mouse was dead (despite the fact that these mice are plagued with the exact same problem that mine had, and tons of people have reported the same problem with theirs). So I spent 45 minutes on the phone with the tech who was grasping at straws and making me try things that in no way had anything to do with the problem (booting to safe mode, creating a new user account and trying the mouse from there, booting from the CD and trying the mouse from there, plugging it into different USB ports) etc. And all this, despite the fact that I had told him I had plugged in a different mouse and it worked fine.  
 
Finally, I got them to send me a new mouse, but they didn't send me a shipping label to send the old one back... So I have to call them to get that.  
 
And to make matters worse, the second mouse they sent me died in less then two weeks, from the exact same problem the first one had. So again, I have to call AppleCare and have them send out yet another replacement. However, my last attempt at calling them resulted in "Due to high call volume, your hold time will be greater than 15 minutes".  
 
Bottom line, AppleCare is terrible, is staffed by people who don't know what they are doing and just grasp at straws that have nothing to do with the problem at hand, and who talk down to their customers and treat them like they are idiots.  
 
AppleCare is, without a doubt, the worse tech support experience I have ever had in my life.  
 
Update: Apple didn't send me a return shipping label, and then charged my credit card $49 for a mouse that probably isn't worth more then $10.  
 
I have spent a cumulative total of over 130 minutes on the phone with AppleCare today, most of it hold time as I get transfered to different departments to try to find someone who can resolve this problem. They refuse to have someone call me back, refuse to give me an email address I can contact someone at, and refuse to transfer me directly to a supervisor of a given department.  
 
It should be illegal for a company to treat their customers this poorly.

This review was modified by its author, Pantheraleo, on 8/23/06 5:10 PM.

I ordered two (2) Sony HDR-FX1 HDV camcorders from apple's online store on Friday March 31, 2006 (at an amazing price of $1995.95 each). At the time of my order (6:39 am PST) the estimated time to ship was "Within 24 Hours".  
 
Estimated arrival was originally April 5, 2006. I did call and speak with an apple rep (around 12:40pm PST) because I decided I would like to upgrade the shipping to overnight ($6.00 more). The rep I spoke with told me that it would be no problem, the cameras would ship monday, and I would recieve them tuesday (April 4, 2006). I also asked if she would confirm that the $1995.95 price was correct. She said it was correct.  
 
Later that evening I logged into my apple store account to check the status of my order, and it was cancelled. I never received any communication (email or phone call) to notify me of my orders cancelled status.  
 
Again, I called apple and they couldn't offer an explanation, other than "they ran out of stock." Even after the rep I spoke with earlier in the day confirmed the cameras were in stock and my order would ship monday.  
 
Apple's store policy states, "Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email and provide a revised shipping estimate." Again, I received no email stating the status of my order had changed.  
 
The online apple store also states, "We're committed to your satisfaction". I wasn't very satisfied, and they weren't going to do anymore about it than offer me $50.00 off my next purchase.