Good products but appaling and misleading custumer service.  
I've ordered a overclocked bundle from overclockers.co.uk and payed extra for that, it took 2 weeks and 3 phone calls for the bundle to be dispatched rather than the (24 to 48 hours they advertise). When this arrived the motherboard was configured to its default configuration and not overclocked at all. The hard drive I ordered was faulty. Proceeded to request a RMA witch was sent to overclockers in September. On the 2nd of October overclockers had tested the hard drive and found it faulty so they issued a second order number (3457995) and it should have been shipped. Its now the 14th of November and I haven't received the order when yesterday I rang custumer support the only thing they missed was to yell at me. It is unbeleivable how a company like this is still in business. Having asked to speak to a manager I was told that managers don't speak to custumers and the custumer needs to log a webnote on their webpage to complain. What kind of company has managers that don't speak to custumers?  
Stay away from this company no matter what, its a disaster.

Great if you get working parts, if not you are screwed.  
 
Ordered a complete PC from them and recieved it next day... then the pain started Graphics card turned out to be faulty, no problem I thought Ill get them to pick it up under the 1 Year Onsite Collect & Return Warranty. Call them up for an RMA wait in queue for 12mins and get told if they identify the part that is faulty then onsite collect and return doesn't apply. Argue with the support staff and get no joy. WTF!!!  
 
So anyway I duly fork out £8 for parcelforce next day delivery packaging it up as they require (unmarked brown box with lots of packing). Parcelforce confirms delivery next day but their website says 'not delivered'.  
Call up their customer service wait in queue for 22 mins get fobbed off with 'It will be dealt with today'.  
Look back next day still says 'not delivered', call them up again (at 10am) wait in queue for another 22mins.  
Repeat above loop for next 2 days.  
 
Still waiting for an update with a £1000 paperweight sitting at home.

My last web order from this place was december 18th 08 and took 3 weeks to arrive despite being marked as in stock when ordered. Due to xmas break I had no contact whatsoever until after january.  
Following this fiasco I resolved to only buy from these clowns if I went in person.  
Since then Ive placed 6 shop orders (purely down to price), one was clearly not what was advertised (totally wrong model of gfx card), on another occaision I had to explain to the kid behind the till what an SLI bridge was, and on the final occaision I bought the last Foxconn Bloodrage board they had in stock, got it home and found it had been opened and used.  
Returns are a joke and takes weeks to complete. They take your money within seconds on a web order, when they later find one of the frequent stock mistakes on their website youre left waiting 2 weeks or more for a refund.  
Buy B grade at your peril - I've been sold a standard 4850 512mb instead of the 4850 GS 1024mb that was advertised and had to threaten legal action to get a refund. They try and enforce a sold as seen policy on clearance and b grade items despite it being unenforceable and in breach of Sale of Goods act 1984.  
In short, rude, unhelpful and have little to no product knowledge besides what they make their best margins on.  
Was great fun listening to them tell some guy who clearly didnt know any better than zalman thermal grease was the best in the world and easily beat all others by at least 5c. Oh and guess what, its on offer this week isnt that lucky?  
 
They are everything a shop should not be. Such a polar opposite to the likes of scan, ebuyer and specialtech that you wonder how on earth theyve been trading as long as they have.  
 
Don't buy from these morons unless you have no alternative and can go there in person and check your purchases before you leave. I'd also recommend against using cash and use card with some form of legal protection on it - a phone call from your credit card company soon sorts them out.

DO NOT ORDER FROM THESE GUYS!  
Their sales staff haven't got a clue, their support staff are rude and unhelpful and their returns policies are downright ILLEGAL!  
You have to threaten legal action to get them to do anything other than take your money!

They asked me for several documents to validate my order. I said that I wanted to cancel it (I don't own a scanner).  
 
Meanwhile they charged my credit card !  
My order is still "waiting security validation" on their website.  
 
I'm waiting for refund and it better be quick.  
 
For now all I'm receiving from them is more or less automated and pre-redacted e-mails.

This review was modified by its author, vento, on 2/12/09 2:56 PM.

Awful Awful company to deal with!!!!!  
I ordered a monitor with them as a present for my boyfriend.  
It was delivered damaged (box had been dropped on its corner and had very obvious crack in the cardboard) which is obviously not Overclockers fault but the couriers. I thought Id try the monitor anyway and I figured if its not working thats what they/the couriers have insurance for.  
Monitor didnt work and I asked for a replacment. They said they wouldnt send out the replacement until the orignal was sent back (fair enough) and I would have to send it back myself as they were having "problems" with the couriers. I decided I wasnt willing to hand out the £35+vat for DHL to bring it back and I insisted they send the couriers themselves as they were able to send them out to deliver items. I was told 3 days in a row that they were coming the next day to collect it and in the end I had to demand they send a courier and after sitting on hold for another half hour I decided to get a refund as I realised I was just being messed about. They sent the courier to the wrong address even tho i specifically stated it was my work they had to come to.  
Trading Standards assured me that under the distance selling act I was entitled to a full refund including delivery charges as the item delivered was faulty. When they were processing my refund they first refused to give me delivery charges and then couldnt (wouldnt) give me an exact refund amount. I had to quote the Trading Standards distance selling act to them!  
They are a bunch of ignorant smug idiots (with the exception of 1 of the tech support team) and I will never buy off them again!  
If only I could get compensation for the money I spent calling them which amounted to almost £100!!!!  
 
I think they must work on commission for most money not handed back to entitled customers!  
 
 

I used these very recently to buy a Custom PC off them. They are god-awful.  
 
For one, they lie to their customers and try to wiggle out of refunds and shipping charges. The PC I got was sent to me faulty, it had to go back and I was duly promised that the shipping costs would be covered by themselves, but I had to pay up front  
 
This wasn't the case as it seems, as they disputed the receipt and the shipping charges, saying it was too expensive to refund, despite their customer service telling me it would be refunded. This is also despite that I have the courier telling me OC shouldn't be disputing the receipt.  
 
PC Also comes back to me after being "Fixed" and is once again, faulty. I asked for a full refund, was refused on grounds of the PC being custom built, had to quote a consumer law to remind them their obligation, and then was told that they would accept my refund, with exception to the shipping charges to ship it over. Quoted again and reminded them that because the PC was faulty, they have an obligation to refund me full, without myself incurring any additional charges.  
 
So now I have that sorted. There's still the matter over the initial shipping costs however.  
 
Do not use Overclockers, and here's why...  
 
1: They lie  
2: Constumers come second, profits first  
3: They have no email function, only webnotes  
4: Their customer support lines are all high premium numbers (Support isn't cheap nor is it free)  
5: They have a bad bad reputation for sending out faulty goods  
6: They treat you like shit when you are in a dispute with them  
7: You need to know your rights as a consumer when dealing with cowboys like these  
8:Their RMA system is out of date in relation to the status on their website, so your not kept updated  
9: You will never have a problem getting through sales, you will through technical support or systems support  
10: They do not fully test your PC, despite them saying they do. And they will blame any damages on the courier  
 
Good Points:  
1: Fast delivery  
 
And thats it. Keep well away!

Aweful customer service. Failure to delivery on 3 days after promising to do so. Eventually told "we cant find the stock" on the 3rd day. Used to use loads now will never touch again. Avoid.

I've ordered from overclockers.co.uk before, and always been impressed by the range of their goods and never really had any problems before. The last order was a shambles though.  
 
I was looking for an SLI set-up, and overclockers.co.uk had just one of the cards I was after in stock (a B-grade as it happened, but that didn't matter to me). Another company also had just one in stock. I decided to order both.  
 
The day they were supposed to arrive the one from the other company (as fate would have it overclock.co.uk) turned up as expected, and I'd happily been tracking it through the web as normal. For overclockers.co.uk though the card was still showing as being in the warehouse. I seemed to remember that they weren't very good at keeping the web information up to date so wasn't too worried, but eventually sent an email to find out what was going on. After a bit of back and forth it turned out that they no longer had the card, even though they'd already taken the money for it. Needless to say the order is now cancelled. Choosing an SLI set-up is tricky, as the cards have to be the same, and I am now left with a particularly difficult decision as I may well not be able to locate another card so may have to return the one that did turn up!  
 
Whilst I can appreciate that web companies might have trouble keeping track of stock, I feel that overclockers.co.uk are no longer trustworthy enough to use as a company for the following reasons:  
 
Their stock systems are not capable of accurately tracking stock levels quickly enough  
Their web systems are not advanced enough to inform customers of problems with their order  
Their customer service systems are a challenge for the customer rather than the company  

I received 8800 GT graphics card which instantly failed after bursting into flames. I presumed this was a new item but thinking in retrospect with overclockers.co.uk, i'm not so sure. This was the first RMA and I asked for a direct replacement. This arrived the next day after they paid for collection but to my amazement the box wasn't sealed; the driver cd was smudged and the bag surrounding the graphics card had obviously been opened several times. Obviously a used item. I couldn't believe it so I requested a replacement again and was told that second hand or refurbished items are sometimes sent by mistake. I thought I'd give them the benefit of the doubt and went through RMA process again. Again the replacement arrived only to find it in a worst state of use than the previous card - the VGA adapter was badly damaged and bags that should have been sealed were ripped open.  
I spent some time on the phone and demanded a refund and I would warn people that Overclockers.co.uk send used and refurbished items under the guise of new ones.  
They say they have refunded my money as I have now demanded (£94) but it will take a few days to come through.  
I will be sticking with amazon from now on.  

Bought a striker II board from them that would not boot…returned to them and they tested, they insisted it was ok. And returned to me …  
In good faith I sold it on Ebay and guess what…it would not boot…..I have had to refund the money and now have a bad rating…..I suppose the board will end up in the bin….  
 
Ps…. congratulations to Mark Proudfoot (Overclockers MD) on the £1.5 million order he has just placed for a new boat….  
 

1. the package also if sent with parcelforce euro 48 arrived after TWO WEEKS and i also had to go to take it to their depot because they didn't deliver it to my address (50km away)  
2. i made my order using my firm name and i asked them with a mail to receive an invoice with the name of my firm specified and they didn't and also told me they couldn't correct it  
3. one of the item i ordered wasn't included in the box. i was assured by one of their managers that it would have been shipped but NEVER arrived  
4. i wrote a mail to the RMA department for the substitution of a video card not working but i didn't receive any answer for days until i began faxing them with many copies of my letter  
5. the video card i RMA to them was defective they sent me a mail that the refund has been done...after months any money arrived...

I ordered three items (all were in stock at the time), and specified next day delivery.  
 
I took the next day off work to receive the items only to find out that one item was out of stock, and that the order hadn't been sent out.  
 
I spoke to Overclockers, and was given every excuse under the sun as to why their web-site stated these items were in stock, why they hadn't ben bothered to let me know the order wouldn't be fulfilled, and about how hard they were working, at everything except filling people's orders.  
 
I had my order cancelled, and I've cancelled my account with them.  
 
I sent a complaint in to their web-site, and got a curt reply saying the order had been cancelled. I didn't receive anything in the way of an apology, and no fault on their part was acknowledged.  
 
This would have been my second purchase in 10 days.  
 
If you can give them some notice, they're not too bad at getting things right. If you want your stuff in a hurry, go elsewhere or be disappointed.

Ordered a Netgear SC101T from Overclockers, the PSU failed after a few days. Sent it back and replacement received. Only got refunded the return postage after I asked for it. The replacement SC101T also failed within a few days so was returned and refund requested on the 17th October. Ordered a Synology DS207 instead which is still working fine. It is now the 7th of November and despite saying that I would get a refund I'm still waiting. Next stage will be Court action. I'm not happy with the customer service from Overclockers so suggest you look elsewhere if you want PC parts. i shall not be using them again.

After placing an order online last Sunday evening for a selection of items, all of which were reported to be "in stock", I was consequently being given the option of preferred delivery date for the standard "next-day" service and chose Tuesday. I received the predicted confirmation email for the order. I periodically tracked the status of my order and observed that it remained on "In our warehouse queue" for all of Monday and, concerningly, into Tuesday morning, so I filled in the online form to ask why this was the case.  
 
Five (5) hours later, I finally received a terse, barely literate (no capitals used) reply informing me that one of the items was not in stock. There was no indication as to what was to be done about it or when the stock was expected, let alone when I might expect my urgently needed items, so I filled out another online form, a complaint this time, asking to be told ASAP what the estimates would be, requesting to be given some indication before noon the following day, Wednesday.  
 
It is now the early hours of Thursday morning and it have long past the deadline I suggested for any kind of reply, so I have filled in yet another online form to cancel the order: I cannot conduct business with a company who has such disregard for customers.  
 
I have managed to order products from Overclockers UK successfully in the past, but the spectre of shoddy customer service has permanently stained their reputation for me. It is not that problems occur, but how they are handled which proves a company's worthiness.  
 
The insistence on using online forms to communicate for everything rather than email is an unprofessional approach and makes traceability for enquiries more awkward from the customer end.  
 
There are too many alternative suppliers "out there" for this treatment to be tolerated.