I just got off the phone with Todd from CPU Solutions and WOW! Just WOW! Finally! An online computer company that KNOWS what the words "Customer Service" means! Let me explain:
I have been trying to find an affordable new computer for video editing/gaming. I have looked at several other(extremely low rated) online pc companies. Until I found CPU Solutions on THIS website, I thought I might NEVER find an honorable online pc company.
I used the CPU Solutions website (www.cpusolutions.com) to create a custom pc to fit my needs. Granted their website doesn't have all the "bells and whistles" of some of the other online companies, but it contains most of the necessary information.
After much research on my part, I had constructed the machine I wanted but still had several questions. I was hesitant to call CPU Solutions toll free phone number (800-474-4278) mainly due to my past bad experiences with calls made to online companies(on hold for hours/automated phone systems). Boy, was I pleasantly surprised when a HUMAN answered the phone after only 3 rings!
After a courteous greeting, I was transferred to Todd in the Sales Department of CPU Solutions. Todd was VERY helpful. He took the time to answer every single question and concern I had about the system I was wanting to have built by CPU Solutions! He displayed VERY good knowledge of both computers and customer service!
Needless to say, I WILL be placing an order with CPU Solutions in the VERY near future. And if the computer I receive is as good as the service I've received thus far...I WILL be a longterm CPU Solutions customer! Thanks CPU Solutions and Todd :)
Edit: Sorry for the late edit...Received my merchandise on time and as advertised! My new pc works PERFECTLY! Thanks for reinstating my trust in ebusiness CPU Solutions :D
This review was modified by its author, eze1969, on
3/4/09 6:03 AM.