This was my second rental from BorrowLenses.com. The people there are terrific.  
 
My first order went off without a hitch.. this time however, Fedex lost the package for a couple of days due to the recent bad weather. I called up BorrowLenses and they (Vincent) went out of their way to do what they could to try to get me the lens I ordered before I left for my trip. Since I was leaving in 2 days and with 2 feet of snow on the ground here, there was no way they could guarantee a replacement in time.  
 
2 days after I was already away on vacation, the package finally showed up at my local fedex center and was ultimately bounced back to BorrowLenses. BorrowLenses fully refunded me, eating the shipping costs PLUS the cost of not having that lens available for other rentals for 2 weeks.  
 
When you're dealing with online businesses, and especially a rental business such as this online, you never really know what to expect when you run into a problem until, well, you run into a problem. Since the weather was partially to blame here, I was worried that I might get stuck with atleast some of the cost. These guys put my fears to rest as soon as I got on the phone with them on the day the package was SUPPOSED to arrive. I think that's a huge deal in the online business world, so I do HIGHLY recommend them.  
 
With any online rental place, if you are renting equipment to take with you on a trip, you should always schedule the delivery to arrive ATLEAST 2 days BEFORE the day you will be leaving to allow for delays or equipment issues. If it's really important to you, allow for 3 days even. Of course, even when you follow this advice sometimes things happen that are beyond the control of the rental company and you. Lucky for me I have a local shop that had the lens in stock the day before I left (for more money, but what can you do), so ultimately I had the lens I wanted on my trip. It was just a relief to know that I wasn't paying for two rentals while on my trip.

This review was modified by its author, nyckidd, on 2/22/10 4:00 PM.

Quality product in perfect condition. Delivered quickly. Excellent selection. This is a no brain-r. Even a 5th grader could do it.

Borrow Lenses really is a great company. Their low-prices makes it easy for a High School Student like me tackle major projects and use the tools that I need to create something epic. Thank you Borrow Lenses.

BorrowLenses.com is fantastic! Great customer service, fast shipping, accurate orders. All the equipment I rented was in great condition, and was packed with care so it wasn't damaged during shipping. Their return instructions are simple and easy to follow. I love them!

I can't say enough great things about BorrowLenses.com. I'm lucky enough to live down the street from their office, so I always pick up and deliver lenses. It goes without saying that the gear is always ready and in good condition, but moreover, the staff is fantastic--very friendly and knowledgeable. Great selection and prices round the whole experience out--I'm definitely a happy returning customer!

I love this company! Their customer service is excellent! They made it so easy to borrow the lens. I was extremely happy with the product and will borrow again!

They made everything great!

This review was modified by its author, mbradleybiz, on 2/19/10 6:03 PM.

I am a return customer and this time, I rented the new Canon 7D. The prices are great and the shipping has always been on time! I will be renting from them again shortly!

Wow! What a great experience. I rented a Nikon 70-200 f/2.8 and it arrived quickly, was packaged well, and was in great shape. The pre-paid shipping made the return very easy. All around it was a great experience. I will be renting from you guys again! Thanks!

Super company to work with. The selection and prices are excellent and the customer service is as good as it gets. Would recommend BorrowLenses.com to anyone.

Nice people, excellent support communication, great prices, rental gear was in great shape. They really seem to care about you the person over you the credit card number, which is quite refreshing these days.

I ordered an camera body, lens, and a memory card all arrived in great condition, they shipped my order quickly and packaged it very carefully. And the customer service is beyond superb, definitely will renting from this company again!

This review was modified by its author, suitelife123, on 12/1/09 9:48 PM.

This is my first time renting camera equipment and I am very impressed. The lens I ordered came securely packaged with simple send-back instructions. I will certainly be using them again.

I had an excellent purchase experience - no issues, great customer service.

I can not say enough good things about this organizations excellent service. Three emails in the first 24 hours advising me of my order's status. On time delivery. Great equipment. Easy return. This is way all service should be.