Ordering was quick and easy. A phone call for additional information about delivery and return was returned promptly. The camera and lens that I rented arrived on time and in excellent working condition. When it came time to upload the photos to my Mac, I encountered a problem and called BorrowLenses.com for support. A tech returned my call within a half hour and while he could not tell me exactly where to find it online, he did point me to Nikon transfer software that was required (I was using a USB cable and not a card reader). Per his recommendation, I have now purchased a card reader - much faster! They acknowledged receipt of the camera and lens in good condition promptly. I would rent from them again and recommend them to others.