Order process was smooth and easy to understand. Knew exactly what I was paying, the terms of renting. (when rental period started, when I needed to ship equipment back by, etc)
Had an issue with only getting one tracking number (the items were split between two packages and I had to pick up at the shipping center) but a quick call got me a helpful rep that sent me over an e-mail with the second tracking number just in time to pick up the second package before FedEx closed, score!
I just got my confirmation e-mail that the equipment arrived back safely and my order is now complete. Everything was so straightforward, I would definitely rent from BorrowLenses again.