An AWESOME company to rent from. They are recommended by top photographers in the industry! I had the equipment delivered in time and it was all set up ready to go!!! Highly recommended! Read More
An AWESOME company to rent from. They are recommended by top photographers in the industry! I had the equipment delivered in time and it was all set up ready to go!!! Highly recommended!
To be honest, 2 of the 3 times I've rented from this place, I've had issues. The first time I rented a lens and 2 White Lightning Strobes and all was well. Everyone was friendly and my rentals were in good working order. The next two orders, however, weren't as smooth as I'd hoped. On my recent order, I rented a lens and the Alienbees Ringflash. Unfortunately they don't maintain this particular piece of equipment all that well. Granted, it's not really a rental-grade piece of gear, but if you're going to rent it, it should be maintained. My main issues were that the lock to keep the reflector pieces on was broken, so the reflector could come off more easily while you're shooting. Also, this unit comes with a specially angled power cord that doesn't interfere with the camera as much, but they didn't send that this time. This time, the flash was sent with a straight cord, which made it interesting to mount a camera to the ring flash. The other thing I was disappointed about was the travel bag. The first time I rented this, it came in a travel bag, which is awesome because I shoot on location 85% of the time. This time, however, there was no travel bag, so I had to bring this to the location in the padded box they shipped it in, which needless to say, wasn't convenient.
On a previous order, I rented a lens and a bunch of lighting gear. Good points on that experience for them purchasing a brand new lens to fulfill my rental. Bad points because they confirmed a lens they didn't have it stock, and confirmed a softbox that turned out to be broken so it wasn't rentable. They didn't notify me of this until I was there to pick up the gear, which was disheartening. The associate mentioned they had a perfectly usable profoto softbox, but said I would have to pay extra to rent it and the strobe it mounted to. This, in my eyes, is really poor service, as they already confirmed a similar piece of gear that turned out to be broken, and gave me no notice that it wouldn't be available. On this same trip, they also forgot to include lighting grids I rented, so I had to go back and get them.
Overall, these folks have been friendly and pretty easy to deal with. Unfortunately though, it seems like they're a little too laid back when it comes to checking the details, which isn't awesome, when you're relying on their gear for a job.
Lastly, their shipping is pretty high compared to their competitors. I paid $48 for 2-day shipping on my last rental, and they ended up shipping it ground because I'm in the area. Did they credit the difference? Of course not.
In cases where I'm renting gear that no other mail-order rental house carries, I'll continue to rent from them, with mild trepidation. In cases where the gear I'm looking for is available from other rental houses, I'll sadly be renting from them. While I want to support a business that is local to me, I can't do that if I can't depend on them 100% of the time.
Borrow Lenses is a great company! My lenses came on the day I requested and when there was a mistake they shipped it overnight free of charge! I will definitely order from them again!
The only change this company needs to make is its web address. It should be: WWW.THE-BOMB.COM!!!
On my second rental and they have been outright awesome!!! Great equipment, everything is as promised and ultra convenient. DON'T ever purchase a lens before seeing these guys first!!!
I'd recommend this service to everyone and anyone!!
I couldn't have been happier with my first experience with BorrowLenses. I made a very large order and even though they didn't have the quantities I needed with the short notice I gave them, they were able to either go out and buy stuff or find substitute parts. The success of this order determined whether or not I would keep my job. I still have my job :) Thank you BorrowLenses.
BorrowLenses is my new favorite find - so easy to work with, from the user friendly site, quick emails and fast delivery (the only thing that would make it more perfect, is if they re-located to Scottsdale!) The equipment arrived looking brand new, all quick and easy and I was ready to go!
There was a little hiccup on my first order with Borrowlenses for something that inadvertently happened in their back-end. For an important function, I was given a replacement lens that I didn't want. However, after contacting and talking to the fine people at BorrowLenses, they stepped up over and above and helped me out on the next rental. I would definitely use this service again in the future!
Excellent service, delivery as promised. Lens worked as promised, 14-24mm ED Nikon. Super service I will rent from them again and I have told my fellows at work about borrowlens.com. Great folks to deal with. I got confirmation on the order, shipment and receipt. Excellent service IMO
Excellent company to deal with. This was my first time renting a lens and it was painless! Lens arrived when they said it would and return was simple. Before laying out $2500 for a lens this is a great way to see if it's really what you're looking for.
I had a great experience with this store. They had the lenses I needed, when I needed them. They arrived exactly on time and in excellent condition. The process to return was simple with the provided sticker. The prices were reasonable, considering the retail costs of the high end lenses I rented. I will use BorrowLenses again!
I rented a Nikon D90 and two Nikon lenses from BorrowLenses recently for one week. The service beforehand or upon return was excellent since I had questions regarding the availability of the particular lenses I wanted and what all came with the camera body itself. Everyone I talked with at BorrowLenses and their distribution/pick up store, Kamera Korner, were very nelpful and knowledgeable on the phone and in e-mail content. I highly recommend this business and their products which are in excellent shape and functionality. Given the business atmosphere in these rather trying economic times, it was indeed a pleasure to be served so well and I will not hesitate to rent other items from BorrowLenses again.
Awesome service with an awesome selection! There are many of these photo equipment rental services available online and most at comparable prices when you consider rental plus shipping cost, but I chose borrowlenses.com because they have many lenses others do not have. This was my first time using this type of service and I am pleased to say I will be using them again!!
