From day one the Extended life D7310 Battery was purchased, it has underperformed. After being fully charged I was lucky to get 3 hours of life. Each time it was recharged the life decreased until I was barely getting 1 hour of usable time. My computer through an icon read "VX Revolution Battery fair". After contacting Level 8, they said to send it back (costing me over $8.00). Today I received it back with a note saying that it was tested and lasted 3.5 hours. I fully charged the battery and it lasted barely 1 hour. When talking with customer service,all I asked for was an exchange. They said there was nothing they could do. They suggested that I send it back at my expense, but most probably they would just send the same battery back. I am extremely dissatisfied with the company and product and customer service. I would not recommend that this company be used for replacement batteries.

I ordered a lap top battery for a Lenovo ThinkPad. The first one was defective as it did not fit appropriately in the space. I was shocked to find out that I had to pay for the shipping back of the defective product.  
Company was concerned enough about my lukewarm review to contact me and offer to refund shipping. However, I still think their policy is not customer friendly (have to ask to have them pay for shipping back a defective product instead of them automatically offering).

This review was modified by its author, erossen33, on 4/7/09 9:54 AM.

Was contacted via email after my initial negative review and company was very eager to settle my issue. Received my second battery and so far it it working great. Company also refunded my shipping costs for both returns. I'm satisfied that they went out of their way to resolve this issue.

This review was modified by its author, daw0a1, on 9/1/09 9:52 AM.

***UPDATE*** — After reading my review here, Level 8 contacted me and allowed me to send my batter back. They tested it, and although they still maintain it was performing correctly, they did replace it to ensure my satisfaction. This was an acceptable result to the problems I was having. (END UPDATE)  
 
I was very happy with the price I paid for my battery as well as its initial performance. However, after less than six months of use, the battery began to hold a significantly lesser charge. I can barely get two hours of run time out of what is supposed to be a high-capacity battery now. I shipped the battery back to Level 8 under warranty but the say there is nothing wrong with it. However, there obviously has been greater than anticipated depreciation in the functionality of this battery. Next time, I might have to consider sticking with an OEM battery, even though it will cost more.

This review was modified by its author, jbkelly, on 3/16/09 4:59 PM.

I bought a battery for my laptop. It seemed to fit but did not have the bumper to balance the laptop. The battery works great. The laptop just isn't level. Thanks for sending me the battery at a low price, though.

The order was received promptly. So far the battery I ordered is performing well. I would shop here again.

Don't let their prices fool you. From my experience, when you pay cheap prices, you usually get cheap products and little to no customer service. That's not the case with this company. Their prices are low, the quality is top-notch, and the customer service goes far and beyond the call of duty. Keep up the good work.

I ordered the wrong product the first time, but these guys go out of their way to make sure that the correct product is shipped, shipped properly and arrives on time. I will do business with them.

I would never hesitate to use them. I needed a battery and charger immediately. Both items arrived the next day (with next day shipping) and are performing well.

So far, my purchase has gone very smoothly. The products have been very reasonably priced and have been of good quality.

Good price and quick delivery. excellent product so far.

I received product quickly, and it was well packaged. So far, everything works great. The price was great, especially compared to OEM. I'll definitely be back.

Product was as promised, delivered in timely fashion. The Level 8 battery even holds a longer charge time than promised. Couldn't be more satisfied.

Excellent! This was my first experience with this vendor and I wasn't sure what to expect. I received the battery within days of ordering at half the price of other retailers.

Battery arrived on time and in nice packaging. The price was also a bargain. Great service.