I researched and read a lot of reviews before ordering my refurbished D90 from Cameta. But the price was right and the reviews were good, so I took a chance. The camera came quickly, in time for my daughter's graduation which I wanted to use the D90 for. I was so excited.
Unfortunately, although the camera looked to be in pristine condition, there was a large blue line through the display whenever it was on.
After agonizing (cuz that's my style) I called Cameta and expected to hear excuses and recordings. Instead I got a real live person who was understanding and offered me the option of a refund or an exchange.
I selcted refund and then after an hour or so, I reconsidered and called them back to switch to an exchange.
They were awesome, even making arrangements to send me the exchange in advance so I didn't have to wait. Yes, they'll charge me for a second camera but they'll refund it when they get the first one back.
So they said it would ship second day air and be there Tuesday. They'd send me an email with tracking.
The email never came so I emailed them. I heard from them on a Sunday saying they didn't get the package to shipping in time so they'd ship it Monday and over night it.
The replacement camera arrived on Tuesday as promised and it's fantastic. Pristine condition just like the last one, but with no display issues. I love it!
And it's worth noting that Cameta gets the cameras from Nikon already packaged. They don't check them, they're relying on Nikon. Clearly one just slipped through the cracks.
I couldn't be more surprised about the quality of the service and professionalism I've gotten from Cameta.
They are a quality online retailer!
This review was modified by its author, maddiecassie, on
6/26/09 12:50 PM.