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Store Rating and Reviews ThinkGeek.com

Homepage: http://www.thinkgeek.com Shop Now at ThinkGeek.com
Six-Month Rating: 7.50 / 10
Six-Month Reviews: 4
Lifetime Reviews: 86
   
Lifetime Rating: 8.23 / 10 All Stores Avg.: 8.15
8.33 Pricing of Products and Services
6.25 Likelihood of Future Purchases
7.50 Shipping and Packaging
5.00 Customer Service
5.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 86 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
10201 Main Street  
Suite 100  
Fairfax, VA 22030
customer support email:
orders@thinkgeek.com
phone:
(703) 293-6299
customer support:
1-888-GEEK-STUFF
business hours (est):
9:00am-6:00pm Mon-Fri

FAX: (703) 293-6292



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 ThinkGeek.com Customer Reviews - Page 3
Page 3 of 6sort reviews by:
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Reviews 31 - 45 of 85
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Very Satisfied
Reviewer: luke2o9
User Rating: 
Click Here to See the Profile for luke2o9

10/29/06 8:55 PM
EXCELLENT CUSTOMER SERVICE. I bought a defective micro R/C Helicopter from them and returned it the next day. They refunded my full payment including shipping within days. They even payed to have it returned to them. I would definately make future purchases with this hassel-free company.

Very Satisfied
Reviewer: nights_
User Rating: 
Click Here to See the Profile for nights_

10/17/06 10:16 AM
"Wow!" That's all I can say about ThinkGeek's level of customer service. This is what sets them apart from everyone else on the web. I had an issue with an item I ordered and Thinkgeek took care of it immediately (no waiting on hold, no transfers between "departments", just one friendly rep eager and able to help). To my knowledge, this is the only company in the universe that actually sends you pre-paid UPS shipping labels for RMAs or refunds shipping costs on returns! I cannot rate this store highly enough! :)  
 
P.S. I have also accrued over 15,000 GeekPoints in total (although I've traded some for the free green laser, airzooka, etc).

Very Satisfied
Reviewer: robdeep
Click Here to See the Profile for robdeep

9/16/06 2:01 AM
My cases of Bawls came well packed! I would buy from them again. They have some cool gadgets along with their selection of caffeinated beverages.

Very Satisfied
Reviewer: alexander_g90
User Rating: 
Click Here to See the Profile for alexander_g90

8/3/06 3:59 AM
Orderer a Boostaroo from them, as they had the best price and reasonable shipping. Ordering was easy, got quick order confirmation, and it shipped the next day. Got item quickly, it was as described, no problems whatsoever.

Very Satisfied
Reviewer: rossman62444
User Rating: 
Click Here to See the Profile for rossman62444

3/31/06 4:32 PM
What a fun place to shop. I have 9400 geek points (that's enough for a free laser!) The ordering process is easy, great pictures on the website so that you know exactly what you are ordering, and the packaging/shipping is acceptable.

Very Satisfied
Reviewer: chizu
Click Here to See the Profile for chizu

3/26/06 10:02 PM
ordered case of bawls with a coupon code for $5 off, it was cheaper than normal so I went ahead and purchased. the pricing isnt too bad, would have bought more but the items i wanted were sold out, however they are in stock now. The cheap shipping is weird dhl@home delivers to the post office and the mail carrier delivers to your home, my package was opened and retaped, no idea where that happened but i did receive the package in a timely manner

Very Satisfied
Reviewer: zerozeke51
Click Here to See the Profile for zerozeke51

2/23/06 10:49 PM
The staff at thinkgeek are all great, Everyone is just great, I really like the style of the descriptions, they just work.

Very Satisfied
Reviewer: Trip777
User Rating: 
Click Here to See the Profile for Trip777

2/2/06 6:22 PM
Ordered a Cateye. Just as advertised, good packaging, fast shipping. Great service all around on this order.

Very Satisfied
Reviewer: maranello575
Click Here to See the Profile for maranello575

1/11/06 10:14 PM
I had simply an amazing experience shopping at ThinkGeek. Not only do they offer a large variety of quality products, but their customer service is just A1. Living in Canada, I expect orders to be delayed, held at customs, and then be slammed with charges, when ordering from U.S. stores. Not the case with ThinkGeek. They only offer UPS because, as I certainly know, USPS takes way too long and is frustrating. My order was at my door within a couple of days, I was stunned. Packaging was beautiful and the products were splendid. Order emails were promptly sent out right after order and the ordering process was easy and secure. Thank you very much ThinkGeek for providing me the best experience I've ever had with a U.S. based store. I WILL be ordering again.

Very Satisfied
Reviewer: bka4u2c
User Rating: 
Click Here to See the Profile for bka4u2c

1/6/06 7:10 PM
First time customer. Very pleased. Placed an order after the cutoff time for same day shipping and the order still shipped out and was received the next day. A++ service. Another pleased customer.

This review was modified by its author, bka4u2c, on 1/16/06 8:45 PM.

Very Satisfied
Reviewer: ohfreak
Click Here to See the Profile for ohfreak

12/22/05 4:10 PM
Ordered 8 T-Shirts. Were shipped out the following day and arrived the day after. Reasonable pricing on both the items and on shipping. Order was perfect!  
 
I look forward to purchasing from them again.

Very Satisfied
Reviewer: Rutegard
Click Here to See the Profile for Rutegard

12/4/05 11:53 PM
I ordered several products. They arrived quickly, well packaged in one box, and in perfect condition. I highly recommend ThinkGeek.

Very Satisfied
Reviewer: thi_avatar
User Rating: 
Click Here to See the Profile for thi_avatar

12/4/05 7:47 PM
I have ordered from ThinkGeek several times and have been satisfied each time. On my last order I was sent the wrong item, I went to the returns portion of their site, filled out the forms there, and 2 days later the correct item was delivered.

Very Satisfied
Reviewer: Zaitachi
Click Here to See the Profile for Zaitachi

11/21/05 5:36 PM
I love ThinkGeek  
 
They sell such nifty items. The stuff they have is mostly pure novelty/fun though, like , say the Zero Fog Blaster, they may be interesting, but for the price, just a little steep.  
 
Some things they offer, like the Luminglass or Duct Tape Wallet, just ooze cool, and make the retailer unique.  
 
I purchase as a home user, don't plan on purchasing PC gear, I'll go someplace a little cheaper.  
 
The Geek Points Program they offer is great incentive and does help.  
 
The site is clean and intuitive. They are frequently updating their stuff and getting new stuff.  
 
I can't imagine not shopping here

Very Satisfied
Reviewer: ptpark
Click Here to See the Profile for ptpark

11/2/05 10:45 AM
Very good - fast accurate shipping of items. They have lots of cool toys.  

Compare Prices
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