Amazing experience! I had absolutely no issues with shopping or checking out. I received my order well packaged in significantly faster then expected time. I would highly recommend them, and I will be buying from them again.

ThinkGeek is overstepping acceptable information collection by demanding personal information to confirm your billing address. They can call the card issuing bank to confirm your billing address, but they chose to put the burden on you to save them a phone call. Also, I had already completed orders with them in the past using the same information, so you think they would have the intelligence to deduce that is is legitimate.  
 
This was in the email think geek sent me.  
 
Acceptable verification information includes one of the following:  
(1) A copy of the credit card used to order, with only the last 4  
digits showing AND a copy of your government issued ID (Credit Card  
orders only)  
(2) A copy of a statement from a service provider or financial  
institution, that shows the billing address submitted during checkout  
(Credit Card or PayPal orders)  
 
To summarize, they wanted me to send them copies of personal information which could easily be misused, or intercepted.  
 
Here is how they should have done it. From Visa's site, it outlines the appropriate methods of checking hardholder identity. http://usa.visa.com/merchants/risk_management/card_not_present.html  
 
Thinkgeek is getting lazy, if they cant use AVS for a legit reason, they can tell the customer and then ask for another method of identification, otherwise, collecting this information is overboard.  
 
I'll update this review as the situation unfolds. Thus far they canceled my order because I didn't send them the info, also the price went up on the item I ordered, so I requested them to reinstate the order or to allow me to place a new order with the right info. I'll send them the info they asked for this time(as I didn't actually see the email requesting it the first time) even though it is unreasonable.

This review was modified by its author, CybrGuy, on 1/24/09 4:01 PM.

Would NOT buy from again. Though had nice eclectic selection, and prompt response from customer support. Like another reviewer, I was hoping to get a unique birthday gift in on time and was forced to come up with...nothing! Initially I noticed that after a week that my order was still in the "processing" stage which I found strange but I got a very prompt response (same day) to my email inquiry on my order status. The helpful person told me the warehouse will be notified and the item would be shipped immediately. I found this comforting as the item was in stock when I ordered it, and thought it was a basic error.  
I let 1 1/2 weeks go by and still no order. Following a 2nd email, I was told the item not in stock for at least two weeks (putting the estimated ship date to past a month after ordering). Yet, as of this message the website still says the item is in stock even after I canceled the order and notified customer support that the site status was incorrect. In the end, don't rely on this seller for time sensitive (i.e. < 1 month) shipping.  
 
Also, I see some people were offered a $25 coupon for their grief but I would have just preferred the actual item (less than $25) was sent. Or more importantly, that the website status to be accurate so I don't foolishly miss another birthday. This ranting may seem extreme but that is what this website is for (-and may I add managed quite nicely). In the end, I wouldn't recommend shopping here and to the owners of the "store" who may read this: consider starting an eBay storefront instead of running a website if you're unable to fulfill orders and actively manage site status.  
 
My 2 cents, -happy shopping.

After placing a single item order with ThinkGeek, I had forgot to add an item. I sent them an e-mail to add the item and was told that no help was available for orders. I asked why the lack of customer service and received some nasty excuses and was called names. I refuse to do business with them again.

EXCELLENT CUSTOMER SERVICE. I bought a defective micro R/C Helicopter from them and returned it the next day. They refunded my full payment including shipping within days. They even payed to have it returned to them. I would definately make future purchases with this hassel-free company.

"Wow!" That's all I can say about ThinkGeek's level of customer service. This is what sets them apart from everyone else on the web. I had an issue with an item I ordered and Thinkgeek took care of it immediately (no waiting on hold, no transfers between "departments", just one friendly rep eager and able to help). To my knowledge, this is the only company in the universe that actually sends you pre-paid UPS shipping labels for RMAs or refunds shipping costs on returns! I cannot rate this store highly enough! :)  
 
P.S. I have also accrued over 15,000 GeekPoints in total (although I've traded some for the free green laser, airzooka, etc).

What a fun place to shop. I have 9400 geek points (that's enough for a free laser!) The ordering process is easy, great pictures on the website so that you know exactly what you are ordering, and the packaging/shipping is acceptable.