Quite possibly the worst company i have ever dealt with. I ordered a Cold Heat Soldering Tool off their website and paid for 2 day shipping because i required the tool this week. The next day i receive a package full of batterys with no cold heat tool. I emailed the customer service department immediately about not having received the item, and they proceed to tell me that the item has been discontinued and they are only selling their stock of soldering tips, yet the website specifically says the order is for the cold heat soldering tool, and even includes a carrying case! Then they tell me that i can return the item via RMA service, telling me i have to pay for return shipping on an item i never received in the first place! I will be filing a complaint with the BBB and filing a charge back on my card. Be weary of the scams they are playing with products that are no longer in stock. As if it wasnt bad enough, the packing slip, and invoice, both say the order was for the cold heat soldering tool.

THINKGEEK.com they are absolutely terrible! The customer service is non-existent! I ordered on December 12, 2007 PAID extra for NEXT DAY delivery...yup! Here it is December 19, 2007 I have received NOTHING...but the run around of course! I have called, I have emailed and get nowhere! Would I order again from THINKGEEK....iThinkNot (their new name)! The worst internet seller I have ever dealt with.

Would NOT buy from again. Though had nice eclectic selection, and prompt response from customer support. Like another reviewer, I was hoping to get a unique birthday gift in on time and was forced to come up with...nothing! Initially I noticed that after a week that my order was still in the "processing" stage which I found strange but I got a very prompt response (same day) to my email inquiry on my order status. The helpful person told me the warehouse will be notified and the item would be shipped immediately. I found this comforting as the item was in stock when I ordered it, and thought it was a basic error.  
I let 1 1/2 weeks go by and still no order. Following a 2nd email, I was told the item not in stock for at least two weeks (putting the estimated ship date to past a month after ordering). Yet, as of this message the website still says the item is in stock even after I canceled the order and notified customer support that the site status was incorrect. In the end, don't rely on this seller for time sensitive (i.e. < 1 month) shipping.  
 
Also, I see some people were offered a $25 coupon for their grief but I would have just preferred the actual item (less than $25) was sent. Or more importantly, that the website status to be accurate so I don't foolishly miss another birthday. This ranting may seem extreme but that is what this website is for (-and may I add managed quite nicely). In the end, I wouldn't recommend shopping here and to the owners of the "store" who may read this: consider starting an eBay storefront instead of running a website if you're unable to fulfill orders and actively manage site status.  
 
My 2 cents, -happy shopping.

I signed up on this site specifically to leave this review.  
 
Thinkgeek has the worst customer service I have ever had to deal with. I purchased an item on the 17th of February(I had also purchased quite a few items the day before and had no problems, but then again, I didn't have to deal with their customer service on that one). I checked back on the 20th to make sure it had shipped out as it was a b-day present for a friend. It was still showing "incomplete" on the 20th.  
I tried to contact thinkgeek about the issue, but their 800 number was busy... for three days straight. I sent three emails asking for information, none of which got a reply. My payment had cleared, but it was still showing as incomplete on their end.  
 
Finally today(the 22nd) I got ahold of somebody on the phone. She looked it up and said the purchase info been changed(?), that the dollar amount was different. Not sure how that could have happened.  
Then she said that I closed out of the "paypal window" before the transaction was complete, so some how it was my fault that the order did not go through, even though they had my cash in their account.  
 
They didn't offer to fix the situation at all. They could have kept a customer, by just bumping my two day shipping up to overnight and sending the item out, but instead they just canceled the order.  
 
Also if they had responded to my emails in a timely manner, this whole issue could have been solved as well and they could have kept a customer.  
It all comes down to a major lack of communication. Any issues could have been solved in manner that would have pleased everybody if they had only responded to the emails or answered the phone.  
 
 
My kids love their site and all of the cool geek stuff as do I, we have purchased quite a few things from there in the past, but how can I trust that they will not screw me over like this again in the future?  
 
 
 
{EDIT} March 5th reply.  
 
The thing is.... I never made any changes AND I completed the paypal transaction. I have made a few purchases from thinkgeek in the past, so I knew how the ordering works. Is it just possible that somehow your web ordering system encountered a mistake that day?  
 
Regardless, answering either email or the phone once in awhile will help you keep your customers happy.  
 
Thank you for the reply and the gesture.

This review was modified by its author, rikostan, on 3/5/07 1:12 PM.

UPDATE (sort of) on 1/23/2007-- Notice that 18 days have passed, and this company doesn't even care enough to respond to my (or anyone else's) comments. I just thought I'd point that out...  
 
MY ORIGINAL COMMENTS FROM 1/5/2007-- I cannot believe this company is so inept at fulfilling a simple order. I wanted an Aerobie Aeropress coffee maker. ThinkGeek looked like a nice place to do business. The site is cute and personal, and the flat shipping fee seemed reasonable. Well, that's the last of the positive comments about them.  
 
I put an order in on 12/27/2006. My account status said "Processing" on 12/27, 12/28, 12/29, 12/30, 12/31, 1/1, and 1/2. At that point, I figured it might be a good idea to contact them and see what was going on. After all, New Year's or not, seven days is more than enough to "process" an order...  
 
On the morning of January 3rd, I called and spoke with "Dee" who was clueless as to the whereabouts of my order. She said she needed to "check with the shipping department." She repeated this several times, as if it were an arduous task to talk to a shipping department. She also kept referring to UPS needing time to deliver the package (Ground Shipping). I said, "The package hasn't even been shipped yet. That's what I'm upset about. I understand that UPS will need a few days to get it to me, but you don't seem to have even sent it yet."  
 
I told her that most other companies would upgrade the shipping to Second Day or even Next Day if they screwed up sending out an order. Again, she repeated her mantra about needing to check with the "Shipping Department." At that point, I gave up. I felt she was absolutely uninterested in helping me. I decided to just wait to see what would happen.  
 
Well, January 4th and most of January 5th went by. Still nothing after 9 days of waiting patiently. I called them again. This time a man (I didn't get his name) looked up my record. He said "Dee" had "sent an e-mail to the Shipping Department" but had yet to hear back from them. (I hope this place doesn't start fulfilling orders for organ transplants in the future. There would be a lot of dead people...) Anyway, he told me to hold an he would go physically check on the status. Well NINE minutes later, he came back to tell me that they had magically sent my order out "today". So conveniently, it was of course, too late to upgrade my shipping method. This, despite the fact that I had asked for a shipping upgrade TWO days earlier. And of course, he wasn't even slightly apologetic or conciliatory about any of this.  
 
What a horrible company. I hope they go out of business. I will never give them a penny again, unless I get some kind of apology and restitution for what they did. Free overnight shipping on a new purchase, or a rebate for all of the shipping I already paid would do just fine...

This review was modified by its author, fragmannyc, on 3/4/07 10:49 PM.

They offer next day air but can't ship for 3 to 5 days because they are too busy what a crock, then when you try ot cancel the order they will not gaurntee it you can just refuse the package what ever charge me 25.00 for next day and then not deliver this is the problem with people who dont do there own shipping they lie and count on someone else to make them look good and then don't deliver, makes me want to open a web store from my home so I can screw the public

I am very dissatisfied with my purchase from ThinkGeek. I ordered several items and 2 t-shirts from them as Christmas presents. When I reviewed the order on the email reciept, only 2 minutes after placing the order, I noticed that the sizes had not updated in the shopping cart, and were wrong. I immediately emailed their orders department to fix this, and recieved a confirmation that the email had been recieved. The next day I get a second email saying that it was too late to change the order. I then called and talked to Chris who explained that once the invoice is done, they cannot change an order, even though it has not been completely processed, let alone shipped. This is ridiculously poor customer service. I then asked him to cancel the order, and I would reorder everything. This is not possible either. My only option is to RMA the items once I recieve them. This is very poor customer service, and if "that's how the system works," as was claimed by Chris, then the system is broken and needs to be fixed, or at least be updated to 20'th century technology, where you could pick up a phone and call the warehouse and have them correct the order.  
This company carries cool stuff, but I will never buy from them again.

After placing a single item order with ThinkGeek, I had forgot to add an item. I sent them an e-mail to add the item and was told that no help was available for orders. I asked why the lack of customer service and received some nasty excuses and was called names. I refuse to do business with them again.

I purchased a binary clock from ThinkGeek. My order arrived rather quickly, which was nice. However, when I opened the shipping box, I found that the item was severely water damaged. This means that they chose to ship me a damaged item, an item which, had I seen it on the shelf in a store, I would not have bought. The box had clearly been soaked through, and when I opened it, the manual inside was also water damaged. Everything was dry by the time I got to it, but it was still obvious that this item had been soaked. Pretty shady to send a customer an obviosuly damaged item. All this being said, the item worked fine. I was/am still pissed that they sent me the item in the shape it was in though.  
 
I will not be buying anything from ThinkGeek.com again.

Missing items from shipment; 2nd shipment damaged and still missing items. I was only given a partial refund for missing items from my order. I didn't receive any response to my inquiries.

First time that I ever placed an order with the company and ended up getting someone elses order. The item that I needed is time sensitive related but its too late now. Now im gonna have to wait twice as long to send the items back to get the item that I orginally ordered.

ThinkGeek is overstepping acceptable information collection by demanding personal information to confirm your billing address. They can call the card issuing bank to confirm your billing address, but they chose to put the burden on you to save them a phone call. Also, I had already completed orders with them in the past using the same information, so you think they would have the intelligence to deduce that is is legitimate.  
 
This was in the email think geek sent me.  
 
Acceptable verification information includes one of the following:  
(1) A copy of the credit card used to order, with only the last 4  
digits showing AND a copy of your government issued ID (Credit Card  
orders only)  
(2) A copy of a statement from a service provider or financial  
institution, that shows the billing address submitted during checkout  
(Credit Card or PayPal orders)  
 
To summarize, they wanted me to send them copies of personal information which could easily be misused, or intercepted.  
 
Here is how they should have done it. From Visa's site, it outlines the appropriate methods of checking hardholder identity. http://usa.visa.com/merchants/risk_management/card_not_present.html  
 
Thinkgeek is getting lazy, if they cant use AVS for a legit reason, they can tell the customer and then ask for another method of identification, otherwise, collecting this information is overboard.  
 
I'll update this review as the situation unfolds. Thus far they canceled my order because I didn't send them the info, also the price went up on the item I ordered, so I requested them to reinstate the order or to allow me to place a new order with the right info. I'll send them the info they asked for this time(as I didn't actually see the email requesting it the first time) even though it is unreasonable.

This review was modified by its author, CybrGuy, on 1/24/09 4:01 PM.

Okay, so apparently, next day means two days from this store. I ordered a power squid surge with next day shipping to get in time for my new TV to be installed. I called just to confirm it would be next day, and I am told that it will be here on Wednesday. This is somewhat ridiculous, as I paid for NEXT DAY shipping, not TWO DAY shipping. I am going to have to run out to the store and pay a heavy premium just to get a darn strip in time. I hate this...

I ordered 3 t-shirts and a caffeine sampler, and about 4 days later I got the 3 shirts. But no caffeine sampler, so I emailed them. They said they goofed and that they would ship it the next day. Ok so I wait another 5 day, but still no caffeine sampler. So I email them again, they replied that it still had not been shipped and that they would have to make another order for the caffeine sampler and that it should be sent out on Monday. ( I have ordered from them before with no problem, but this time it just sucked)

Received order promptly. For some reason, the product shipping information wasn't ever updated on UPS.com (which is ENTIRELY UPS's fault) which lead me to believe that the product hadn't shipped. However, it indeed had and arrived at my doorstep today. Product was packed nicely and a catalog was included in the box.  
 
I'll most likely be shopping here again.

This review was modified by its author, fantomfreq, on 2/12/07 9:55 PM.