Alhough the item was slow to ship (a week compared to their advertised 2 days), it did arrive in condition described. In addition, they claim that all emails are answered within 24 hours, but mine was not. I can overlook that, since I was asking when the item would be shipped, and it was shipped shortly after I sent the email. I did, however, have to check on it myself by visiting their website.
All in all, I had a pleasant experience that wouldn't deter me from buying from them again, but also doesn't inspire me to be a loyal customer.