My first order came in on time. The watch had a hand come loose from one of the subdials and I emailed customer service. Got a quick response, RMA and UPS label. Look forward to doing business in the future.

This review was modified by its author, kevcope, on 10/2/09 12:25 PM.

They have a great deal each day, and provide great customer service.

After 2 weeks of not receiving my TV, and multiple attempts at contacting them via email, I finally got a tracking number. The problem was, it was being delivered to a place in Massachusetts, and when I called the shipping company, they said they had no record of any shipment being brought to my residence.  
 
I finally resorted to contacting them via phone after this. I had to more, or less, harass them until I finally got a call back. They told me there was a mix up, and that they were finally sending out my TV. They told me I would receive a tracking number later that night. I never got that tracking number, but the TV did finally arrive 3 days later.  
 
When I unboxed the TV, which was suppose to be brand new, great condition, there was several problems. The TV screen was malfunctioned, with a vertical red line going down the left side. Also, it was suppose to come with 3 HDMI cables, which were nowhere to be found. Inside the box, the manual was missing, as well as the screws for the base. Luckily, I was mounting the TV on the wall, and did not need them.  
 
All, and all, my experience with them has been nothing but a nightmare. I will NEVER order from them again, and advise everybody else to stay away. This company is a joke, with their customer service being run by a max. of 3 people. There is NO communication unless you are willing to put in the time and effort to become a bother. And even when you do get the product, you risk throwing away your hard earned money for a malfunctioned product, that you cannot return.  
 
BUYER BEWARE!

I had a great experience shopping from 1saleaday.com. This is the second purchase I've made from them, and they delivered what they said they would and got it to me in great time. This past purchase I bought a watch from them. The next day the usps tracking said they got the information to ship, but two weeks went by and I never got it. I emailed customer support and they got back to me very quickly and told me if it wasn't delivered by the next business day (after the weekend) they would send another one. Turns out I got it the next day (through no fault of their own).  
 
Definitely buying from them again.

I have placed 2 orders with 1Saleaday.com and I must say I am very impressed! I ordered the Pedi Paws Pets Nail Trimmer and the EZ Kitchen Chopper. Both products arrived in a week and the packaging was excellent on both of them. I would highly recommend 1Saleaday.com. If you have never placed an order through them and you are having your doubts, don't worry it is a safe and secure site. I know I had my doubts before I placed my first order but now I love this site!

I had a very positive experience with 1 Sale a Day. I ordered a cell phone that had an extremely short battery life(15 mins). Reviews I've read indicated the contrary. I informed SaleADay and they sent a new battery. Result was the same. I was then travelling out of town for several weeks and finally let them know that the phone still had the same problem. They sent me an RMA immediately and accepted the return with no issues. Although the phone did not work, the overall experience was very positive and would not hesitate to order from them again.

Usually I am satisfied with them -- the stuff I've gotten from them is often a little crappy, but usually fair for the price paid.  
 
However, I hadn't had to try to deal with their customer service before. I ordered a more expensive item recently, of course it is the only thing that has been a problem. No tracking information was provided, so I asked them to provide tracking information. No luck. So I asked them to either give me shipping details or cancel the order. The only response I can get from them is stuff like "we can't cancel the order" or "the order was sent to the shipping department" or "the order has shipped"... but still no information about the carrier, tracking number, estimated delivery, nothing. The most recent contact from them just said "Your order shipped Friday" -- which is after the day they told me they "can't cancel it because it's shipped".  
 
It sounds like they often do a nice job monitoring this site, so I'm hoping to get some more helpful contact from them soon: please either cancel my order or give me shipping details REALLY SOON, before I'm forced to go to the credit card company for a chargeback.  
 
UPDATE:  
They contacted me very soon after posting this, and gave me a thorough update of what is going on and most of the information I wanted. I'll keep updating this, and of course will be much more satisfied when/if the product arrives and in good shape and will update again then.  
 
UPDATE 2:  
The product arrived, as advertised and in good shape. The shipping was great. Overall, aside from the poor customer service, everything was good.

This review was modified by its author, Takezo, on 9/24/09 2:23 PM.

1saleaday.com is a great way to find deep discounts the deals are not matched anywhere. I buy form them on average once a month and tell all of my friends about it. The last watch I bought from them appraised(@ a mall store) 6 times higher than I paid.  
My only complaint is the time it takes to receive the products, although They always arrive with in the time allotted

My first order with the seller was very positive; quick delivery, confirmation, tracking #, great product, the works!  
 
Consequently, as a happy customer I've been checking the site daily for at least the last month shopping for a watch, found one and placed an order. Same thing... quick shipping, accurate tracking and new product. Excellent!  
 
I was let down when the watch didn't work and sent an email to the seller customer support three days ago... no response. Another email was sent this morning to customer service with a copy of my order confirmation thinking that the seller needed more info.  
 
This made me wonder if there were any reviews of the seller and I found this site. I will update this review in a couple of days. From reading previous reviews maybe I've been too impatient... three days seems to be the response time.  
 
UPDATE: just received a reply today 9/21/09 from customer support asking for my order number so they can further assist me. cool!  
 
UPDATE 2: Sent the watch back ($9.00 USPS Priority Mail)... delivery confirmation indicated they received it 9/25/09... currently waiting for replacement.  
 
UPDATE 3: Still waiting for response from them for a week since they've received my return. Sent an email asking if they received it 10/5/09.

This review was modified by its author, AZDave2, on 10/5/09 10:36 AM.

These guys sent the package to the WRONG address. I e-mailed them after I noticed the tracking # was going to wrong place. They ignored it. Had to do a charge back to get my money back. Just happy I bought with a credit card!

NO ONE should order from this company. I'm not quite sure how they can get away with saying they have any customer support at all. Emails go un-responded and there is no other method to contact them.  
 
Even the small company I work for has better turn-around and we post a customer support phone number too. Of course, if you have good experiences from the get go, you don't need customer support.  
 
I will never recommend this company, in fact, I will ensure others DON'T order from them, unless something seriously remarkable happens soon. Honestly, the worst experience I've ever had.  
 
Clearly, I'm not alone in this assessment, either.  
 
BUYER BEWARE!

Ordered the Creative Video Blaster Editor on 8/30/09 and the credit card was charged. However, up to today, after 18 days, this company still hasn’t shipped the item. Since the company has never shipped the item, I just simply go to cancel the order. Feel BAD.

I found myself having to return a very expensive (for me) watch. I had not paid attention to the "specs" and, unfortunately, it just would not fit. My initial request for help refereed me to the "policy" ...."it was not defective". After I asked for further consideration, I was thrilled to be given an exception and could return the item. Customer Support staff were polite and  
prompt. I will continue to be a good customer and will very carefully read ALL the specs next time.  
Wm Plante  
Longmont, CO

I ordered a Linksys T-Mobile Router from them on 8/31/09. It arrived on 9/14/09 which is ok for time. But, the product is Dead-on-Arrival; it would not power up at all. The power supply is a 3rd party substitute. The shipping box packaging is loosely put together. The box is all beatup from delivery. Also, the case unit is beatup on the outside. In addition, the two internal SIM card slots with one of the slot broken in 2 pieces; they put a tape on one to keep it together.  
I'm trying to get to the customer service at this time. I don't have very high hope after reading with many bad reviews here. NEVER BUY FROM THEM AGAIN.  
 
Updated: I called the number numerous times, but no one ever answer the phone. Finally, I got an email back couple days later even though I gave them my phone # to call back to discuss the issue. Their support is only email. Anyway, I was told to ship it back for exchange or get refund AT MY OWN EXPENSE; this is unacceptable for sending a used product to the customer that never work to begin with. Also, Paypal support is a joke. Have to do the charge back from credit card. Never trust them.

This review was modified by its author, kruang, on 9/20/09 12:28 PM.

I discovered 1saleaday.com not that long ago; however, during this short period of time (about 2 months) I have become a regular customer. The prices on this site are always almost the lowest anywhere. I am giving this company a 5 because not their products are almost always a best bargain but for a responsive customer service. Despite of their strict refund policies, they will accomodate a loyal customer, whenever possible, even at the cost of losing already slim profit margins. The only thing I want improved and I hope owners and/or management will take in consideration is more detailed charachteristics of products they sell. In general I am happy with products and service of this nice web shop.