1st mobo they sent didn't work- they said I should return it because sometimes the arrive DOA. I paid shipping to return it, they sent me another to replace it at "no charge". When this one didn't work, they referred me to the mobo mfg tech support, who determined that my processor required too much voltage to work with their mobo. While tech manuals & web site say it supports a P4 processor up to 3.0MHz, tech support says "oh- it supports 2.0-3.0MHz P4 processors". Mine is a 1.5MHz processor. It fits written specs, but not the "REAL" specs.
Motherboardpro.com accepted my return but charged me shipping for BOTH of them that they sent me, plus 15% restocking fee. Combine that with MY paying return shipping both times, I feel I got ripped off. I paid a bunch for nothing useful.
They certainly could have rec. the mobo mfg tech support (mfg web site does not have the REAL specs - I tried that) the 1st time. Also: 1st time they told me that mobo gets to customer broken fairly often. After 2nd didn't work, they tell me they "never" have that problem.
I could understand being charged IF my processor didn't meet their documentaion specs, but it DOES meet them. I guess the REAL specs are different, and I should pay them because I didn't know that in advance.
Since they changed their tune about "no charge for return & 2nd mobo", I will never shop with them again.
I am VERY disappointed with the way I was treated & feel misled and abused by their customer service (or lack of it).
10-24-08: After reading the above review, Motherboardpro.com DID contact me and did refund the rest of the money I had paid to them (leaving me with expenses of OTHER parts I had purchased elsewhere that were to be used with this product - as well as shipping that I paid returning both motherboards). When I asked why 1 person told me these are "often" broken when shipped, and another tells me they "never" are broken, I was told "well, she tells people that they break, and I tell them they don't"
I am also out the expense of a couple phone calls (they have no toll free number & I always had to call them back)
They have encouraged me SEVERAL times to change my review because they tried to make it right, but refunded my money anyway, even though I waited to be SURE I got my refund, before adding this to my origial review.
Overall, I gues my problem with this company is they (or the manufacturer) were apparently at fault (wrong specs listed), and I lost money and time as a result. Before they read my review, they were charging me 2X shipping plus 15% restocking fee. Only after I posted the above review did they become concerned that MAYBE they shouldn't have charged me for their mistake.
If I had not posted, they would have kept my money without giving it a second thought.
The good news? It seems like they try to satisfy you (IF you write a bad review online) and claim to have changed the specs for that mobo on their website to prevent this happening to other customers.
I admit they tried to contact me several times and I have not responded to them - ALL requests for me to change my review. I just didn't want to waste more time or money on this matter. It seems to me that if they were charging ME for shipping + restocking fee because they thought I was wrong, they should cover MY expenses (shipping & phone calls) plus value of my time wasted (think of it as a reverse restocking fee) because my processor DID meet the listed specs. Their fault, not mine.
Whats fair is fair, but I don't expect them to REALLY be fair. I'm too much a realist.
This review was modified by its author, DumbFatGuy, on
10/24/08 6:16 AM.
