Outstanding customer service. Product questions answered with expertise to make product selection easy. Pricing might be on the high side with shipping but paying for good service and knowledge of product is worth something these days.

I am a graphics developer whom hails from the great state of Montana. One of my biggest complaints about internet shopping is cluttered up vendor websites and browser confusion due to poor web design. At 3DCOOL.COM, none of these conditions exist and shopping navigation could not be easier. If your concern is computer thermal breakdown, save yourself some time and just shop here. Thanks for reading.

Absolutely first rate. I WILL order again! I ordered 3 case fans. Recieved order very quickly but recieved the wrong ones. Invoice was correct. Contacted 3DCool and they took care of it immediately. Next shipment was also incorrect (direct from manufacturer). Contacted 3D again and got it straight. Sounds bad but this was a real test of good customer service. I don't think anybody ever before has worked so hard to sell 3 case fans and get it right. Everything was FAST and communications were great. I have never seen customer service any better anywhere else. I am hooked and already planning my next order. I give them a definite 10.

Lew Mariotti was extremely helpful and made some suggestions that solved a problem I had very effectively. Also, I was not happy with the performance of some fans I had purchased and he promptly replaced them with a more suitable product. Top notch service.

After six months the fan i bought became very loud and 3dcool sent me a new one the next day free of charge. very friendly, fast service.

I Know this will sound "CORNEY" BUT, "I'VE TRIED THE REST AND 3DCOOL.COM **"IS"** THE BEST!!!"  
THEY ARE EXTREMELY RELIABLE, SHIP FAST AND ANSWER EMAIL AND PHONE CALLS FASTER THAN ANY OTHER ONLINE RETAILER THAT I KNOW OF!!!  
I Made a MISTAKE in my ORDER AND THEY SENT ME WHAT I SHOULD HAVE ORDERED WITH *FREE SHIPPING*!!!  
YOU CAN MAYBE ABLE TO FIND SOME ITEMS CHEAPER SOMEWERE ELSE! BUT, BELIEVE ME - AT 3DCOOL YOU GET *ONLY* #: 1 GOODS!!! YOU DON'T GET "OLD" STOCK OR SOMEONES RETURNS, WHEN YOU PAYED GOOD MONEY FOR "NEW" STUFF!!!  
3DCOOL WON'T SELL YOU WHAT YOU DON'T NEED OR STEAR YOU TO CHEAPER PRODUCTS THAT COST YOU MORE IN THE LONG RUN.  
NO BAIT AND SWITCH - AT 3DCOOL - YOU REALLY DO GET WHAT YOU PAY FOR!!!  
AND THEIR SERVICE IS THE MOST FRIENDLY I HAVE EVER HAD THE PLEASURE TO DO BUSSINESS WITH!!!  
***AND MAYBE THE MOST IMPORTANT*** THEY KNOW WHAT THEY ARE TALKING ABOUT!!! FROM A HARDCORE GAMER - YOU ***CAN*** TRUST 3DCOOL.COM!!!

I have seen 3dcool.com evolve in front of my own eyes. They have always been good for me and my clients as I have worked for many Fortune 500 companies. They helped avoid a costly error by helping me chooose a better case and cooling solution for my FX-57 and Nvidia 7800. Their service is bar none and price is always reasonable. I wish them continued success and growth. God bless them.

I've had good experiences ordering from 3DCool in the past. They're the only supplier of good cooling products that I've found to be reliable.  
 
This time they lost my order. Or rather, someone lost my order; it could have been their shipping dept, the post office, who knows. So when I called them about it, they shipped it again at no cost to me, this time with a carrier who provides tracking numbers.  
 
And so, they're still reliable and I still feel good giving them my business.

Had some issue with UPS delivery resulting in a delay but 3DCool service was hugely responsive which made it very tolerable. My e-mails were returned within half a day and calls were picked up straight up by a *person* who was immediately helpful.

Email response was very quick. Through few exchanges of email, I was able to get a replacement sent out very quickly! I'd highly recommend this merchant unlike other merchants who sell things and just get done with it. A+

I've experienced nothing but good results from this company. Had a problem with latest order, but was result of UPS screwing up. 3DCool customer support tracked down this problem and resolved it quickly and conveniently. Have in the past, and will in the future, continue business with this company.

The 3DCool.com Sales team was EXTREMELY helpful and friendly and helped problem-solve an unusual fan situation for my TiVo machine, ultimately resulting in the fan I just purchased through them. Lou at 3DCool.com asked me to follow up with him once the fan arrives to make sure everything is working as it should. I would recommend them for stellar customer service!

Outstanding service with a personal touch. My order was received on-time and in perfect condition. I highly recommend <3DCool.com>.

I've bought products from this store numerous times. I've bought products from a lot of online companies, but 3DCOOL.com is the only online site that answers ANY questions you have, no matter how many or how little, they're honest about what products are right for your computer components, and they won't sell you something that won't work. I've NEVER bought something from 3DCOOL that didn't do what they said it would do. And i've never bought something that never fit, and they will tell you if something will or won't fit, they don't take risks as long as you ask. If they say a product such as a fan will be silent or will cool a product down, It will do it. For example, i just bought the Arctic Cooling VGA Cooler, Model ATI SILENCER 1. And it cooled my video card down 25 degrees farenheit! Your not wasting your money at this site, you get the real deal. Thank you 3DCOOL.

This review was modified by its author, kingoftease207, on 8/19/05 9:46 AM.

Excellent, helpful service from knowledgeable staff-- able to easily handle special requests that other online stores balk at (in this case, parts had to be sent to a painter rather than directly to me).

This review was modified by its author, dramsey, on 8/12/05 4:04 PM.