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Store Rating and Reviews 3DCOOL.COM

Homepage: http://www.3dcool.com Shop Now at 3DCOOL.COM
Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 211
   


Lifetime Rating: 9.72 / 10
All Stores Avg.: 8.15
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 211 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
30 B Grove Street  
Pittsford, NY 14534
customer support email:
sales@3dcool.com
phone:
585-586-3560
customer support:
585-586-3560
business hours (est):
9:00am - 5:00pm Mon-Fri  
9:00am - 1:00pm Sat  
Closed Sun

FAX: 585-586-6553



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 3DCOOL.COM Customer Reviews
Page 1 of 1sort reviews by:
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Reviews 1 - 9 of 9
Very Satisfied
Reviewer: optra
User Rating: 
Click Here to See the Profile for optra

2/13/07 12:28 PM
A little miscommunication due to bad weather out east. 3dcool.com is the real deal they are awesome. Fast shipping, i couldn't be happier. They have a customer for life. Thanks 3dcool

This review was modified by its author, optra, on 2/13/07 2:40 PM.

Dissatisfied
Reviewer: pdaughe
User Rating: 
Click Here to See the Profile for pdaughe

8/9/06 12:25 PM
Ordered a product and paid for 3-day shipping. Credit card was charged on same day as I ordered the product. Product was not shipped until two days later. Delivery therefore spanned a weekend; end result: it took seven days to receive the product, even though I paid for 3-day shipping.

Reseller Reply    
Posted by
8/10/06 4:02 PM
On behalf of the 3DCOOL Team, we want to extend an apology to this customer. 3DCOOL never likes to let one of our valued customers down. However, even though the order was shipped within our published lead-time of up to 2 business days, the customer felt that it took too much time even though a weekend was involved. The majority of all of our global orders do ship within one business day. But depending on the time an order is received in our system following an approval by our on-line bank, the time could spill over into the next business day. Further, the customer felt that 3DCOOL had captured his funds prior to shipment. Actually, this was not the case. Our shopping cart system will not allow funds to be captured until the product has actually shipped. I had a very productive conversation with this customer who was impressed with the fact that someone would even call. He indicated that he will do business with 3DCOOL in the future. 3DCOOL will considers this review constructively and will do all we can to beat our customers expectations.

3DCOOL.COM
3dcool.com

Very Satisfied
Reviewer: Majorchaos
User Rating: 
Click Here to See the Profile for Majorchaos

2/15/05 1:36 PM
If there prices dont beat most places out, there custmer service will.

This review was modified by its author, Majorchaos, on 2/28/05 9:18 AM.

Very Satisfied
Reviewer: azncyrax
Click Here to See the Profile for azncyrax

1/3/05 3:48 PM
I bought a Monitor cooler for 1.95 + shipping, took only 3 days shipped to me, good packaging, cheap.  
 
 
Good place to shop, i hope they put more products

Very Satisfied
Reviewer: foozball26
User Rating: 
Click Here to See the Profile for foozball26

10/19/04 2:16 PM
Amazing Service and Shipping, Most likely the best company I have ever done business with. Ordered a PC Power and Cooling 510 Deluxe at a price that was $20 cheaper than anyone else, and was delivered 3 days later.  
 
Thanks again 3Dcool for the pleasant experience.

Very Satisfied
Reviewer: areinhar
User Rating: 
Click Here to See the Profile for areinhar

7/6/04 2:29 PM
Recieved wrong order.  
But the people at 3D Cool fixed the mistake almost immediatly.  
They have great customer service skills  

Very Satisfied
Reviewer: jaytechman
User Rating: 
Click Here to See the Profile for jaytechman

6/16/04 9:53 AM
Order went through smoothly.  
 
Purchased a "PC Power & Cooling 510 ATX-Deluxe", unfortunatly, it was on backorder & the webpage hadn't been updated with this info. Not their fault, it was over a 3-day weekend.  
 
I did appreciate the phone call telling me they were ordering more, just wish it wouldn't have taken nearly 2 weeks after the order to receive my item. Again, not their fault.  
 
Overall, I'd shop with them again.  
 
But first, they REALLY need to fix ther checkout basket, sometimes it won't update, remove, or add items, after you've put "XX" amount in there.

Reseller Reply    
Posted by
6/18/04 5:32 AM
We sincerely apologize for any inconvenience you suffered because of our checkout basket. As soon as we read your comments here we asked our web site support tech to check it out and to make necessary repairs! Even better though, our new web site (under construction now) will be up and running very soon!!! Many new features!! Thank you for the constructive feedback. Don't hesitate to call us at 877.4.3DCOOL(877-433-2665). We enjoy talking with our customers. Thank you for your business and trust!!!

3DCOOL.COM
3dcool.com

Very Satisfied
Reviewer: zip064
User Rating: 
Click Here to See the Profile for zip064

6/15/04 3:09 PM
Received product promptly and order was in excellent condition. Tech. support was friendly, provided knowledgable information and fully explained the reasoning associated with his advice. Very helpful & I will be a repeat customer.

Very Satisfied
Reviewer: XP1800BOB
User Rating: 
Click Here to See the Profile for XP1800BOB

1/18/04 6:22 PM
I finally recieved my order from 3DCOOL it was in great shape as it was packaged like it would want it shipped even though it came from NEW YORK  
to CALIFORNIA this order was recieved in great shape i have really enjoyed my shopping experience with 3DCOOL and this will be my choice to order from again. although it takes  
5 working days for shipping. this retailer  
scores a 10 in my book........................

This review was modified by its author, XP1800BOB, on 1/28/04 11:02 PM.

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