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Store Rating and Reviews Alienware

Homepage: http://www.alienware.com Shop Now at Alienware
Six-Month Rating: 8.23 / 10
Six-Month Reviews: 82
Lifetime Reviews: 1935
   
Lifetime Rating: 7.86 / 10 All Stores Avg.: 8.12
3.46 Pricing of Products and Services
7.50 Likelihood of Future Purchases
7.74 Shipping and Packaging
7.02 Customer Service
4.38 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 1,935 reviews below.
  
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mailing address:
Alienware
customer support email:
support@alienware.com
phone:
800-494-3382
customer support:
866-287-6727
business hours (est):
Mon-Fri 9:00AM-9:00PM

FAX: 305-259-9874



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 Alienware Customer Reviews - Page 4
Page 4 of 128sort reviews by:
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Reviews 46 - 60 of 1916
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Very Satisfied
Reviewer: Marcial_A
Click Here to See the Profile for Marcial_A

7/18/09 7:42 PM
Great computer, great performance even on the highest settings. Can play Fallout 3, Deadspace, World of Warcraft and other games on the max settings.

Very Satisfied
Reviewer: Garatsanchez
Click Here to See the Profile for Garatsanchez

7/18/09 12:05 AM
I got one of their flagship ALX X58 Desktops. Its A really nice machine. Handles every game I throw at it very nicley. Good customer service. Great hardware. My new laptop will most definatly be an Alienware.

Very Satisfied
Reviewer: Vamantha
Click Here to See the Profile for Vamantha

7/16/09 9:18 PM
Alienware was a pleasant company to deal with. The people on the phone were beyond polite and easy to deal with. The laptop works wonders and is the best computer I've ever had. I'll be buying there again in the future.

Very Satisfied
Reviewer: Mordrid
Click Here to See the Profile for Mordrid

7/16/09 6:34 PM
My new Area-51 750i is the coolest computer ever. The customizable options of alienware computers to the awesome chasis make alienware the go to company for gaming computers. I definitely reccomend buying alienware

Very Satisfied
Reviewer: deadrock1112
Click Here to See the Profile for deadrock1112

7/16/09 5:30 PM
This system is incredible! Even though it's a laptop, it still runs games far better than both desktops in my house, and one of those desktops is only about 2 months old. Aesthetically the system looks great, and the AlienFX lighting and webcam are really cool. Basically this computer can run whatever you would want a computer to run and is well worth the price. It really is that much better.  
There are only a few issues I have. First the AlienSense facial recognition to login is really pretty much unusable. The idea of logging in using your face cool, but the time it takes the camera to recognize you is so long there's really just no point. Shoddy though it may be, AlienSense isn't what one would call a vital part of the system, so it doesn't affect the overall experience. The second issue was one that is to be expected from a powerful laptop: battery life. All I can say is, bring the ac adapter with you.

Very Satisfied
Reviewer: andrew73811
Click Here to See the Profile for andrew73811

7/16/09 11:04 AM
i purchased an Alienware Area51 M15x. it's fast and has given me no trouble. i bought the computer to take to college, and i'm confident it can handle anything i throw at it. alienware's online chat service was fast and helpful in resolving a few questions i had prior to ordering. once ordered, alienware beat their initial estimated ship date by two days, which made me very happy.

Somewhat Satisfied
Reviewer: HTG0211
Click Here to See the Profile for HTG0211

7/15/09 5:56 PM
The order process with Alienware was a simple one, with one exception. I wanted to purchase the M17X laptop for my son's graduation, but it was backordered several weeks due to 1200p monitor delays. After waiting 3 weeks to learn this news, I come to findout that Alienware was not bnuilding this computer anymore, but that Dell had taken into their inventory. Fine, this was ok, but at that point, 3 weeks into the process, I was told that I could no longer use my Alienware credit line, since it was NOW a Dell computer. Disappointed, but at that point I wanted to still surprise my son with the FINEST gaming computer in the industry. We purchased the Area 51-M15X. He loves it. Great computer and the high tech security features with facial scan and color-changing keyboard is a nice touch. The computer arrived right on time, as promised, if you take out the initial glitch with the original order request, I just wish I could have used my Alien credit for a Dell computer...aren't they the same company? Keep up the great work Alienware!

Somewhat Satisfied
Reviewer: Charvey802
Click Here to See the Profile for Charvey802

7/15/09 9:40 AM
I purchased an Area 51 -750i. Great product. Love the computer. Alienware understands gamers so they know what to offer for hardware and software, and they don't load up your system with a bunch of junk. Love the WoW preload package. It saved me a ton of download time.  
Did have an issue during the order process where the status of my order was in question. Couldn't really get a straight answer on the delay, and was even told the online order status isn't really accurate... which is odd because it is accessable right from the home page. My order ended up being about a week late which was frustrating, but I'm happy with the system.

This review was modified by its author, Charvey802, on 7/15/09 9:49 AM.

Somewhat Satisfied
Reviewer: Xstc1011
Click Here to See the Profile for Xstc1011

7/14/09 7:32 PM
The product is amazing...I don't even use my other computers anymore. Runs great and Graphics are amazing.

Very Satisfied
Reviewer: MS27
Click Here to See the Profile for MS27

7/14/09 6:24 PM
I purchased an Area 51 X58 and it arrived in perfect condition and it has been running smoothly for me ever since I recieved it. I went ahead and ordered the G15 keyboard and G5 mouse as well, which I recieved in a timely manner. The computer has been everything I thought it would be and more. I am able to run Crysis, Fallout 3, Bioshock, EQ2, WoW all at the highest possible settings without any lag whatsoever. I am able to play for hours and the machine runs flawlessly. Alienware made a great gaming machine and I will be ordering from them again.  
 
Order: I ordered the computer over the phone and it went great, the rep was nice and took care of all of my questions.  
 
Order Processing: I was updated everytime it was going through a new phase and for me I felt it was processed quickly.  
 
Shipment: It shipped on the day it stated and I recieved it in perfect condition with all the bells and whistles I had ordered.  
 
The Machine itself:  
 
Beautiful machine, period. It runs all games on Ultra settings and I haven't had a problem with it yet.

Very Satisfied
Reviewer: Kyle E
Click Here to See the Profile for Kyle E

7/14/09 5:30 PM
About a month ago I purchased the Area-51 m15x laptop. While I didn't customize it to its maximum capability, and I left out some of the features, I have not been disappointed with its performance. The ergonomics are great. The keys are very smooth and do not stick at all, and the laptop itself feels very well built. Screen is great, there's no glare (I heard that was a problem for many laptops). The order arrived actually a few days ahead of schedule, which was a welcome surprise. This laptop runs all of the games I play without any lag, such as Cod4, Mass Effect, Dead Space, and Crysis (Crysis just for testing purposes).  
Very pleased with this purchase, and I would definitely buy from Alienware again.

Very Satisfied
Reviewer: Kahyl
Click Here to See the Profile for Kahyl

7/14/09 3:04 PM
Ordered the Alienware M17. Was definitely delivered on time, and in perfect condition. Been using it now everyday, for almost 2 weeks now. By far beats any other laptops I was looking at before. This Laptop is not complete with all the available features, but runs games very smooth, havent had any problems, or hints of lag. I will definitely be ordering from Alienware in the future. By far exceeded my expectations!

Very Satisfied
Reviewer: pborsh
Click Here to See the Profile for pborsh

7/14/09 2:52 PM
I ordered an Area-51 x58 desktop computer and I couldn't be happier with the computer. I needed a computer that could blaze through my photoshop workload without breaking the bank in the process. This computer is perfect for photographers/videographers. I will certainly call upon Alienware to replace my filed laptop in the near future.

Very Satisfied
Reviewer: derailler
Click Here to See the Profile for derailler

7/14/09 2:22 PM
Beautiful machine! Rocks right out of the box! Awesome graphics and kicking speed make it great for gaming!

This review was modified by its author, derailler, on 7/16/09 11:57 AM.

Very Satisfied
Reviewer: RJGUY
Click Here to See the Profile for RJGUY

7/14/09 1:48 PM
Alienware products and support staff are first rate. I ordered the Area m15x laptop. I also own an Alienware P4 3.2 ghz desktop. Both computers are great. Am waitng for my ALX desktop this winter. If its not Alienware, I won't buy it!

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