I was looking for a replacement for my primary system which i use for Video Editing. I compared to HP and Dell but when it came down to it, Alienware had the best system for the price and could deliver a whole week earlier. (Though I wish I had waited to get the back-lit keyboard)  
 
I had an issue with the ordering process as it did not credit the shipping as advertised. However, once I contacted them and they noticed that there was a script error on their website they quickly credited the amount on my account.  
 
Overall I am very satisfied with the system. The only hang-up I have is the redesigned number keys... The period is above and the pad is a bit squished compared to my old HP..but I've already got used to it.  
 
This is the only computer I have had that I actually get people stopping me and gawking over it!  
 
Great OOB experience btw...I brought it straight from Fedex to the local Starbucks and had it running in minutes.

I bought an aurora with dual graphics cards and a quad core amd processor. It is fast, very fast. The fans do get a bit loud when im pushing the system but I think its worth it for the performance. I would deffenatly buy from them again.

Everythign about this order has been amazing. The order tracking was fantastic, the system itself is unbelieveable, and the extras were a very nice touch. I had always heard that Alienware was expensive, but the system itself was actually competitively priced. I will definately order from Alienware again.

I have had this m15x laptop for about two months now, and I haven't had a single issue with it. The customer service I have received has been phenomenal and I'm very satisfied. The laptop is absolutely blazing fast and looks better than any laptop on the market if you ask me. I got this laptop for a very good price, and is a mid-range system. My friends all envy the lit keyboard and AlienFX, but little do they know that under the hood it's a beast.

I ordered the Alienware Area51mx17. I ordered it online and I found the process very easy. I did ask for chat help and I got disconnected the first time when I clicked on the Vista ActiveX alert message, but the second chat answered my question. After the order I had confirmation emails of build date and delivery date. The out of the box experience was the best I have ever had. It was exactly what I ordered. I was very pleased on startup. The Alienware AlienFX system lighting is VERY COOL!! and I highly recommend this option. Everything worked perfectly on startup. I really enjoy it's high-end gaming capability.

For many years I have wanted to buy an Alienware computer. They have always been known as the BEST gaming computers in the world. I have started a Web/Graphic design company and could finally afford an Alienware. It absolutely lived up to all of my expectations. It is certainly a mobile powerhouse. Buying it was as easy as could be and they provide excellent tracking updates for your order. I highly recommend these computers to anyone looking for true power and I tell everyone I can about it.

Alienware was excellent throughout the entire purchasing process. I had some bill problems with my bank and Alienware was very quick to keep checking back with myself and my bank to ensure that i get the computer shipped to me as soon as possible. The computer works like a dream and i can play all the games that are and will be coming out in the future. Thanks Alienware!

Received the alienware in outstanding packaging. I watched other people on youtube take out their alienware and all of that great stuff and mine was the same exact way. I didn't have any parts missing and the laptop has blown my mind away with it's performance. I was quite wow'd when I turned it on. I love my alienware and will definately buy another one.

My Alienware laptop is an excellent product 10 stars out of 10. THe only critism is that support is not open nights nor weekends. I had to call microsoft for a Vista driver related problem because Alienware was closed.

Alienware has great products and great prices. The machine was built and ready to ship in no time. Great customer service. You can't go wrong.

I recently received my Area51 m15x, during the building process, there was a shortage on thr 8800 graphics cards so my system was postponed to about another week or so, other than that the customer phone assits was very imformative and helpful(patient too), the product was very impressively built, the keypad layout and stuff looks better than the pictures on the website. But the size of the of the m15x is rather thick for a 15.4 inc category, would have some probelms finding third party carrying cases and backpacks, but other than these small issues, the product lives up to expectations and performs impressively. The 8800 allows me to run any game in the current market without breaking a sweat, it runs demanding games fluently( COD4, asassins creed, crysis) all are able to run smoothly. overall i feel that it is a worthy investment. Serious gaming on the go!!

Tech Support: pretty helpful although they could not definitively tell me benefits of low latency RAM for the cost increase  
On Line Chat: very helpful, not as knowledgeable about certain programs  
Phone Sales: very helpful; best service offered; able to answer all questions (minus the RAM latency question); knew all programs and made intelligence suggestions. Walked me though the process, got me my military customer perks, and signed me up for the one year same as cash offer.  
Payment processing: a little iffy; I had one mistake with my order (I wanted 4 GB of RAM and got 2 (to be fair I can't remember that part of the conversation) The rep easily fixed it but said charging the amount on my Alienware account would delay the order by 72 hours so I used my own card. I also never got a confirmation of the order change and the print out in my Alienware book also has the wrong RAM amount (Vista says there is the correct 4 GB in the system).  
Shipping: The order took about a week longer than the orginal estimate on the web site but I customized the entire rig to my liking, Right is better than Quick!  
My new Alienware: This is my second Alienware rig in 4 years. It is better in all respects than the first and beat my expectations. The cabling and interior are very well done. The case feels just a sturdy and is smaller. The power supply has the best cable I've seen (I have purchased over 500 systems for different parts of the company I work for). Performance is great and i can't wait to get Crysis Warhead and see how this system performs.  
Uses: I am a First Person Shooter FEAR, CRYSIS, CALL of DUTY, etc) so my systems requirements are high.  
Low points: Video cards have been dropping in price (as well as other components) I watched the Alienware web site for 3 months and prices did not drop accordingly there. I did pay for the expertise, and craftsmanship but as a savy automation buyer with a brother that does IT for a huge firm I think I paid slightly too much for some components. I opted to buy based on my previous experience, previous sytem performance and Alienware's great tech support should anything go wrong.  
High Points: Alienware lets you customize everything and they have higher end parts. I compared about 10 brands (NW, DEll, VooDoo, etc) the price vs the customization made Alienware the best choice for my money. I paid for exactly what I wanted and Alienware advised me when a power supply or RAM or configuration might not be ideal.  
Overall: great system design, great craftsmanship, very good performance (I did not buy the highest end system), great sales and tech support, A very good price, Thank Alienware!

I had very little trouble with ordering my new area-51 7500. The alienware site allows for easy customization of the computer that I was planning on ordering. The site kept me up on each of the stages of my order and my computer was shipped a day after the expected shipping date. I had trouble updating the machine and its drivers once I got it, but that's what I get for not letting the company do it since I was hoping on getting a earlier ship date. Otherwise I've had no problems with the computer since I've got it set up besides the fact that the case is enormous. It is nice to finally have a computer that can actually run the games I want to play though.

Very nice machine very happy with overall looks and performance... greatly impressed with customer service and the speed of which item was ready and shipped.. will definately order from them again..

I recently purchased an Area-51 7500-R5 system from Alienware. I am extremely pleased with the product, from the initial order to the updates while the system was being built. The system was received about 2 days before I expected it to arrive. The shipping package was excellent and the system was in perfect condition. Everything worked as expected out of the box and I've had no issues so far. I've had no contact with technical support, since I've had no need. I would highly recommend Alienware and will continue to buy their "wares"! =)

This review was modified by its author, fbreazer, on 9/13/08 12:27 AM.