I love my Alienware system and appreciate the quality components that were available for custom-configurations. I did experience difficulties with my original NVidia graphics card, but Alienware replaced it promptly. Excellent service!

Purchasing my machine through Alienware was a great experience. Customer Service was great! My tower was damaged during shipping and customer service was excellent about having it replaced. Service was fast, and all customer service reps were very friendly and helpful. They're machine was everything they said it would. Fast, stable, great graphics, and I have had no problems since. Looking to build my next machine with them too, and can't wait.

I found that dealing with this company was both pleasant and efficient. Hold times for service are short, and the product delivered was exactly what I had ordered. Bravo! Also, customer support after the purchase is very available and helpful.

I am very satisfied with the product I recieved from Alienware. I ordered one of their Area 51m gaming laptops, and am not disapointed. The product arrived when scheduled, and the customer support and atention to detail was more than what I had expected. Not to mention the customer support doesnt put you on hold for hours like other OEM's I have had to deal with.

After reviewing different makers that specialized in gaming rigs (PCs), I chose Alienware over Vicious and Falcon because they offered a high-end gaming system for a reasonable price, 24-hour tech support, and a name in the gaming community that has a solid reputation. Further, Alienware was at the time (July 2002), C|Net’s editors choice for the Aurora DDR, which is what I bought. The configuration of the hardware and the ease of working with the case, not to mention the great color (Cyborg Green) were all bonuses. I game about 20-30 hours a week and trade foreign currencies on it and my DDR is running like a flawless gem. I would by another one, but my wife would have my head on a platter.

Wonderful to deal with. Had a few minor problems that Alienware quickly rectified. Will definitely buy again in the future.

machine arrived in the promised time. we experienced a conflict between the system components that caused the machine to freeze. phone tech support was high quality and patient. we tried everything over the phone. finally, they suggested shipping the unit back for testing at their cost. this was done, and within 2 weeks we had the machine back, and everything was okay. 3 months later, the modem got cooked during a lightening storm. even though this wasn't a product defect, Alienware replaced the modem at no cost to us. i think their support is fantastic.

I think that the products and support that alienware provides are exeptional and they are always the top of the line and you couldn't buy a better computer. I think that you are an outstanding computer company that started out building good computers for a small croud but you have grown tremendously but you still are comitted to making excellent computers.

I bought an MJ-12DDR system,this system screams!!! I had a great experience with Alienware, the selection of components available was staggering. The system runs great and only crashes ocasionally due to a problem between the Nvidia graphics drivers and my Newtek Lightwave 3D software. The packageing and delivery was problem free. It did take a while for the order to go through but that was mostly because my credit card company thought the purchase was suspicious so I had to call them and tell them it was O.K. The only gripe I have is that the color(Martian Red) of the case looks completely different than it does on the web site,I should have ordered Blue, but this is of course VERY MINOR.I'm really very pleased as this system is 500 times better than any of my previous PC's!

Alienware delivered as promised. From the day I opened the box, my Area-51 system has performed beautifully. And on those rare occasions when I had a problem, the Alienware tech support quickly got me up and running again. I am definitely and Alienware customer for life.

An excellent machine, stable, reasonably priced, and the custom orange paint job is great. The case is easy to open and has plenty of room for upgrading. The machine runs loud and a little hot, but it's not enough to be a real problem for most. My order, which consisted of the machine and a matching optical mouse, arrived on time and in perfect condition, and Alienware was also prompt in sending a check for a $100 system purchase coupon that I had found in the packaging of a previous PC game purchase. I am satisfied with every aspect of the purchase and will gladly buy from Alienware again in the future.

Got the computer, a little later than I had liked but that was mostly my fault. But it was damn worth the wait. I love my Aurora DDR box. It was very easy for me to make my modifications to it. Design was great. Best of all it was as fast and as robust as expected. If I wasn't a poor college student I'd buy another computer from Alienware anytime.

Qty: 1 Aurora DDR  
~ Case: Dragon Full-Tower Case (340-Watt PS) (Cyborg Green)  
~ Processor: AMD Athlon XP 2100+ Processor 266Mhz FSB  
~ Cooling Fan/Heatsink: Cooler Master DP5-7H53F High-Performance  
HSF  
~ Memory: 512MB DDR SDRAM PC-2100  
~ Hard Drive One: 80GB Seagate Barracuda ATA IV 7200RPM 2MB Cache  
~ Optical Drive One: 16/48x IDE DVD-ROM Drive w/Software MPEG-2  
Decoder  
~ Optical Drive Two: PlexWriter 40/12/40A CD-RW - IDE - White  
~ Video Card: FREE UPGRADE - NVIDIA® GeForce4 Ti 4600 w/128MB Dual  
Monitor  
~ Video Cooling: KoolMaxx Video Cooling System (Conspiracy Blue)  
~ Sound Card: SoundBlaster Audigy 5.1 w/1394  
~ Modem: US Robotics V.90 56K Internal Voice/Fax/Data  
~ Speakers: Creative Inspire™ 5.1 5300 Speakers - Black  
~ Keyboard: 107-Enhanced Windows Keyboard (Space Black)  
~ Mouse: Microsoft IntelliMouse Explorer USB (Cyborg Green)  
~ Operating System: Microsoft® Windows® XP Professional  
~ Free T-Shirt: Free Alienware® T-Shirt - White  
~ Automated Support: AlienAutopsy: Automated Technical Support  
Request System  
~ Warranty: Aliencare Toll-Free 1-Year 24/7 ONSITE Warranty  
 
Total Price: $2194.05  
 
I got what I asked for. Paid what I was willing and waited patiently until it arrived. If you are one of those who cannot stomach the wait or the price. I believe K-Mart will be selling computers soon, along with registers, and shopping carts from their many closing stores. In the mean time, I've more than made up for the wait with blazin' speeds and an over-all very responsive system.  

I purchased a customized box for my web development & graphics design work. It's blazing fast, runs at a low temp, and has served me well. The order & shipment process is lengthy, but well worth it. I would refer a friend to them with no hesitation; although the performance is pricey...

Ah, Alienware....  
Okay, first of all, as a home consumer and avid computer-user/gamer, I have come in contact with many different computer companies over my PC gaming career. Let me just say that the fine people at Alienware have the best computers I've come across. ...Ever. The system is ROCK solid and has yet to crash on me. Even when I had one glitch with some drivers, the technical support staff was friendly, polite, and might have well had been sitting right there next to me, because that's what it felt like even over the phone. When I was first deciding between Alienware and Falcon-Northwest, I chose Alienware due to their immaculate track record for creating beasts of machines, and I'm so very glad I made the right decision. All of my friends and relatives envy my machine, and I've sold the majority of them on making their next machine an Alienware. Here's a simple example of quality: A friend of mine built a computer using parts he ordered over the Internet. Now, the specs of this machine are IDENTICAL to mine, yet my Aurora DDR loads up the same games faster than an identical machine built at home. Just goes to show that having a hand-built machine made by the professionals at Alienware really makes a difference. I have no need to go anywhere else for my future computer needs (and there will be many) because I'm positive that I've found the ultimate in computer gaming quality. Rarely do I sign my name to a company, but this time, I think I'm an Alienware customer for life. When trying to answer the question of which brand to go with when it comes to computers, there is no question... ...Alienware is it.