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Store Rating and Reviews Alienware

Homepage: http://www.alienware.com Shop Now at Alienware
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.66 / 10
Six-Month Reviews: 110
Lifetime Reviews: 1934

   


Lifetime Rating: 7.87 / 10
All Stores Avg.: 8.15
3.74 Pricing of Products and Services
8.00 Likelihood of Future Purchases
8.14 Shipping and Packaging
7.70 Customer Service
7.08 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 1,934 reviews below.
  

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2-3 Day Delivery
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mailing address:
Alienware
customer support email:
support@alienware.com
phone:
800-494-3382
customer support:
866-287-6727
business hours (est):
Mon-Fri 9:00AM-9:00PM

FAX: 305-259-9874



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 Alienware Customer Reviews
Page 1 of 127sort reviews by:
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Reviews 1 - 15 of 1895
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Very Satisfied
Reviewer: pfaktor1
Click Here to See the Profile for pfaktor1

9/28/09 2:10 PM
best purchase for laptops... you pay what u get... i bought a dell pc and alienware at the same time. while both had kinks here and there, ACTUALLY it was freakin windows vista crashed on laptop but alienware has the best customer service and its AMERICAN. the rep reset all my programs for me all i had to do was type my password now and then. Dell outsources all the customer service and i have had lots of problems with their systems...  
Even though it was expensive, the information from friends who know more about computers than me, said this laptop will last at least 10 years.  
the performance has been outstanding and its looks awesome.... my only disappointment is I should have paid the laptop off first before i bought my dell pc. Because i would have (I will in the near future) got the alienware pc...  
go to their website alienware.com to purchase....

Very Satisfied
Reviewer: Rekta
Click Here to See the Profile for Rekta

9/24/09 5:45 AM
I ordered an Alienware Area-51 X58 wartime edition and I am very pleased with it's performance on gaming and everyday tasks. Even though it's a little noisy I really don't hear it during gameplay so I am not worried about it. Other then that buying from Alienware was a smart decision and i would do it again.

Very Satisfied
Reviewer: Q-Man143
Click Here to See the Profile for Q-Man143

9/21/09 1:46 PM
my alienware M15 is great and works great the only problem i have with it is that the touch buttons dont work so great and when you try to turn it on allot of the time it turns right back off. other than that this is a highly reccomended notebook and has great features. i would buy from alienware again in a heartbeat. o and my son ripped off the i key and now i have to send it in to get a new keyboard but it should be covered on warenty. they arent the snap in kind they have these tiny plastic modules that keep them together.

Very Satisfied
Reviewer: The First Nobody
Click Here to See the Profile for The First Nobody

9/19/09 8:47 PM
Purchased my first Alienware computer in August. The experience has been quite enjoyable and satisfying. I have used a number of different platforms for both business and gaming pleasure. Alienware has been one of the best computers I have had my hands on in a long time. I would highly recommend an Alienware system to anyone looking for a new system.

Very Satisfied
Reviewer: Mocampo
Click Here to See the Profile for Mocampo

9/17/09 6:54 PM
My experience with Alienware was wonderful. The website was great, had no problems with shipping or anything like that. The estimated delivery date was right on. My two pcs work great and up to my expectations and more.

Very Satisfied
Reviewer: Tick573
Click Here to See the Profile for Tick573

9/12/09 3:09 PM
As a first time extremely satisfied buyer, I have no qualms about endorsing this great company. It was simple to place and transact my order. It was most pleasing to make and select a custom PS system to my specifications. The outcome of which I could not be more satisfied. You won't be disappointed. The quality and assurance of the product is second to none.

Very Satisfied
Reviewer: Dangirl87
Click Here to See the Profile for Dangirl87

9/12/09 1:19 AM
I purchased an alienware M17 17-inch CrossFireX™ / Core™2 Quad. This laptop is GREAT. I am currently playing AION on it and it looks so GREAT. I have found no problems with it. Both my brothers also play on it. They find it to be a great purchase. The only Compliant one has is they think it should come with robot arms to play itself . All Kinding as side I would recommend them to anyone. The staff is helpful and great.

Very Satisfied
Reviewer: Shopower
Click Here to See the Profile for Shopower

9/11/09 10:38 PM
This Thing Rocks, shipping was good, service has been excellent. Highly Recommend

Very Satisfied
Reviewer: skhannum
Click Here to See the Profile for skhannum

9/11/09 6:09 PM
Very impressed with the size and quality of the laptop. Slightly heavier that I expected but not too heavy to handle with ease. Everyone, including my eldest son, a foresic computer scientist, are impessed with the look, feel a speed of the computer.

Very Satisfied
Reviewer: uundean
Click Here to See the Profile for uundean

9/11/09 4:24 PM
i recently ordered from alienware and i was very happy with what i got, the thing is HUGE! its deffinitly an awesome computer i can play anything i want on super high settings and it owns it all, i got the wartime edition and added a few upgrades, the price is high but thats basically what it cost for a superduper comp lol.

Very Satisfied
Reviewer: smc100
Click Here to See the Profile for smc100

9/10/09 10:12 PM
I purchased the Area-51 X58 gaming system. This was my first purchase from Alienware and I could not be more pleased. I compaired what I ordered in my machine to what I would have spent at Newegg and was supprized at how competitive the prices were and I am sure I could never have gotten the cables as neat and out of the way as they did. I had no issues from the online ordering to unpacking and setting up the computer.

Very Satisfied
Reviewer: wesmax21
Click Here to See the Profile for wesmax21

9/10/09 7:41 PM
I purchased an Aurora desktop system last year and was extremely pleased with it's performance, so when my old laptop bit the dust, my first logical choice was to get another Alienware. When I first got my M17, I was a little annoyed with it. There are a few quirks that normal laptops don't have, but you learn to love them. Like how the keyboard is stretched far back so you have a good resting pad when you write or game. When the time comes to upgrade I'm definitely going for Alienware again.

Very Satisfied
Reviewer: jayhenderson12
Click Here to See the Profile for jayhenderson12

9/10/09 7:19 PM
i have ordered three computers from alienware, one desktop and 2 laptops and i am quite pleased with their products.  
1) their website is quite nice and i like the format of the pc and laptop customizing pages  
2) they were quite responsive when i had questions regarding a recent order  
3) the only trouble i have had with their products is the Vista operating system but who hasnt had problems with Vista?  
4) i would recommend their systems to a friend and certainly would purchase another system from them  
5) the lead time from order to receiving my systems was 10 days which is fairly reasonable

Very Satisfied
Reviewer: gwm007
Click Here to See the Profile for gwm007

9/10/09 7:07 PM
I ordered an Area 51 X58. I did the entire process online. It was simple, smooth and I had my customized system in like 10 days! I was a little surprised at the weight and size of the thing, but it kicks ass! It of course came with Windows Vista 64 Ultimate. Not Alienware's fault for that disaster! I swapped over to Windows 7 Beta after 3 days of Vista Hell. Win 7 runs amazingly on this machine, make sure you get the upgrade option! This is one mean machine though! It does everything for me. It is my gaming machine, data cruncher, and the core of my entertainment system. It is a little pricy for some of the upgrades, but you get what you pay for and I have yet to be disappointed. One note to Alienware... get Razor to make you a cool Alienware keyboard. I would have gladly paid $ 80.00 more for it vs the standard logitech crappy $ 20.00 one you sent with it. Same with the mouse.

This review was modified by its author, gwm007, on 9/10/09 7:14 PM.

Very Satisfied
Reviewer: Jrpsnow
Click Here to See the Profile for Jrpsnow

9/10/09 11:09 AM
I recently bought an M17 laptop from alienware. I must say it is one fo the best machines that i have played on thus far. the graphics card is not even the highest quality card out there and it still does an amazing job at running the games i play such as prototype, (a very difficult game graphics card wise). my only pet peeve with the laptop is its overall size. a 17 inch screen is what it is but it has the size on it for a 20. when compared with that of my girlfriends seventeen inch screen mine could eat it and still be hungry for more. It is my school computer as well so it made it difficult to find a laptop bag that would fit as well. all in all, the performance on the computer is what really matters. it has the capabilities of a desktop wrapped into a convenient notebook. and about the touch pads... they arent as bad as a previous post said they are. :]

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